Decathlon Club Reviews 

113
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company, expressing complete satisfaction with their orders. Customers frequently praise the incredibly supportive staff who guide buyers seamlessly through every single step of the custom design and ordering process. People are also consistently thrilled with the fantastic quality, brilliant fabrics, and great value of the personalized sports kits delivered. Reviewers highlight that communication is exceptionally clear and helpful throughout the entire production timeline, ensuring smooth transactions. Some reviewers were not happy with sizing, mentioning that items can come up smaller than expected and require careful attention to the sizing charts.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently praising the fantastic quality,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the exceptional support and... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the materials, printing,... See more

Order

Reviewers mention positive feedback about order processes, highlighting smooth transactions, helpful support,... See more

Service

Users describe positive interactions with service, highlighting great pricing, attentive staff, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Summer has been incredibly helpful throughout the design and ordering process for our netball dresses. She has always been available to answer any questions and provide support whenever needed. The dr... See more

Company replied

Rated 5 out of 5 stars

We ordered tops & 1/4 zips from decathlon club and myself and my department are over the moon with them. The quality is brilliant and the designing process is nice and simple. Teddy helped me with an... See more

Company replied

Rated 5 out of 5 stars

The kits look and fit great, and are excellent value. Our girls are so happy with them. Definitely use their sizing chart to get the correct sizes. Summer was really helpful with any enquiries. I'd d... See more

Company replied

Rated 5 out of 5 stars

Summer was amazing, cant praise her enough for all her help. Clear process throughout and having Summer on hand for any queries made everything a breeze. The production team were also amazing and hel... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Decathlon Club is your dedicated Decathlon UK service in charge of supporting customers from companies, education institutions, sports & outdoor clubs, charities, associations & governing bodies as a supplier of sports equipment and clothing, in addition to specific sports support services. Decathlon collaborates with the specialist team at My Club to assist you in creating and providing your new custom sports kit, ensuring it reflects a unique identity exclusive to your team.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

113 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(113)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality kit with low minimum…

Great quality kit with low minimum order and well priced

June 29, 2026
Unprompted review
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Reply from Decathlon Club

Thank you so much for your review! We're really glad you found the kit great quality and well priced, with a minimum order that worked for you. We hope to work with you again soon!

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Rated 5 out of 5 stars

The communication was great from James

The communication was great from James, the guy I dealt with. The kit is excellent, quality, fitment all our logos are great. I’d recommend using this service, as the shirts were not only great, so was the price.

June 8, 2026
Unprompted review
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Reply from Decathlon Club

Thank you for your kind review, Roy! We’re pleased to hear that you love your kits and we’d be happy to help with any future orders!

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by the team on both occasions I have purchased from Decathlon.
Order received in good quality and updates provided, good company to work with.

June 19, 2026
Unprompted review
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Reply from Decathlon Club

Thank you for your lovely review! We're so pleased to hear that the Netball WorkerBees are happy with their kits. We really appreciate your support and look forward to working with you again in the future. Have a lovely weekend!

Rated 5 out of 5 stars

A pleasant experience

We worked with Summer to put together a large order of customised football shirts. The process was simple, quick and easy to put together, especially since having many different versions of the shirt. Overall resulting in a fantastic end product that the whole team are over the moon with!

March 20, 2026
Unprompted review
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Reply from Decathlon Club

We’re pleased to hear you’re happy with your kits and that Summer could be a great help. We look forward to helping out with any future orders!

Rated 5 out of 5 stars

Summer has been incredibly helpful…

Summer has been incredibly helpful throughout the design and ordering process for our netball dresses. She has always been available to answer any questions and provide support whenever needed. The dresses are fantastic quality, and the girls absolutely love them! The only area for improvement would be the turnaround time, as it currently takes around 8 weeks to receive the dresses. Overall, we are very happy with the service and the final product.

May 18, 2026
Unprompted review
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Reply from Decathlon Club

Thanks so much for your lovely review Natalie! We’re really pleased Summer was helpful and that you and the girls are happy with the dresses. We also appreciate your note on turnaround times, and as we head into our busy season, we’re always working to improve this. We wish you the best of luck with your future matches!

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Rated 5 out of 5 stars

Would definitely recommend!

Excellent kit - James helped us massively to get our kit designed, ready and delivered within the 6 week window ahead of our company 5-a-side tournament. The kits were excellent quality and exactly as designed. Thanks to James again for all his efforts.

May 21, 2026
Unprompted review
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Reply from Decathlon Club

Thank you for your lovely review! We'll be sure to pass your kind words on to James, and we look forward to helping with any future orders. Best of luck with your upcoming matches!

Rated 1 out of 5 stars

Incomplete order and poor customer service.

Order school PE tshirt and jumper Oct 2025.
Tshirt arrived in December with a message hand wrote on the delivery note to say the jumper will follow next week. Its June 2026 and I still have no jumper.
Decathlon stopped answering my emails so I rang in the February school holidays and spoke to someone and was told a jumper would be dispatched in 3 weeks.
School have chased this missing order.
I know Im not the only parent to have an incomplete order.
Poor customer service.

I will happily edit this review if i ever recieve the jumper.

Still no jumper.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great kit

Great kit! Excellent design work and quality!

May 27, 2026
Unprompted review
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Reply from Decathlon Club

Thank you for your lovely review! We’re really pleased you liked your order and look forward to helping you with any future orders.

Rated 5 out of 5 stars

A fantastic bit of Kit

A fantastic bit of Kit. Was dealing with James from Decathlon Club who managed to turn around two kits in a tight timeframe. Comms were great, but the kit was absolutely fantastic. Highly recommended and will be coming back!

May 31, 2026
Unprompted review
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Reply from Decathlon Club

Hi Adam, thank you for your lovely review. We’re pleased to hear that you love your kit, and we look forward to assisting you in the future!

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Rated 5 out of 5 stars

Got quality kit

Got quality kit, all was exactly as I’d hoped, James was brilliant throughout answering any questions very clearly, would recommend

April 30, 2026
Unprompted review
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Reply from Decathlon Club

We’re really pleased to hear that Beermile FC love their kit, and we’ll make sure this message is passed on to James. Thank you for choosing us - we look forward to working with you again on future orders!

Rated 5 out of 5 stars

Fantastic service from Summer

Fantastic service from Summer

Spoke with Summer directly about a tight deadline and while she could not promise anything, she estimated from experience it would be okay and sent messages to their production teams about the urgency. Happy to confirm my kits arrived in under 6 weeks and they are fantastic, quality printing and no errors. Would recommend to anyone looking for great service and great kits.

Thanks again to Summer for the extra help.

April 14, 2026
Unprompted review
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Reply from Decathlon Club

Thank you for your kind feedback!

We’re really pleased to hear your Sharks Tey kits arrived on time and that you’re happy with the quality. It’s great to know everything met your expectations. We’ll be sure to pass on your complimentary comments to Summer!

Rated 4 out of 5 stars

Great service and great kit

Great service and great kit. Decathlon my club supplied us a full kit and it’s a great product.

September 1, 2025
Unprompted review
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Reply from Decathlon Club

Thanks so much for the lovely review! We are absolutely chuffed you loved the service and the full Decathlon MyClub kit.
We’d be delighted to kit you out again whenever you fancy another round.

Rated 5 out of 5 stars

My experience with Decathlon was really…

My experience with Decathlon was really good. I ordered personalised football shirts and throughout the whole process Decathlon was very clear. Summer helped me a lot with all my queries and clarified any pf my doubts.

February 11, 2026
Unprompted review
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Reply from Decathlon Club

Thanks so much for your lovely review! We’re delighted everything went smoothly with your personalised shirts, and we’re especially glad Summer could lend a helpful hand.
Hope to see you again soon!

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Rated 5 out of 5 stars

Excellent service and quality shirts!

The printing was excellent and Summer was a great help sorting out any problems from start to finish. A++++

December 10, 2025
Unprompted review
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Reply from Decathlon Club

Thank you for the lovely review — it really did make our day. We’re so pleased the printing came out just right, and it’s brilliant to hear Summer looked after everything from start to finish. An A++++ is very much appreciated! If you ever fancy reordering or trying something new, we’d be delighted to help again

Rated 4 out of 5 stars

The quality of the fabric and design…

The quality of the fabric and design resolution was really good, plus very good production and delivery speed. My project manager, Summer, was really helpful, and generally response times were good too. The product turned out really good, the whole team loves it! Will definitely be reordering next year.
It was also great as when I initially started the project, the items were at a lower price, but when I wanted to place the order they had increased their prices. When I asked about it, they made an exception for me since I begun the process with the impression I would be paying the lower price. All in all they were very accommodating.
One nit-picky thing would be that the website is a bit buggy? I think that could use some smoothing out, but also it’s very usable so not too huge an issue

February 19, 2026
Unprompted review
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Reply from Decathlon Club

Hi Ash,
Thanks for your feedback, we value your thoughts. We are really pleased that you are happy with the kits and the service we have provided. Apologies for the confusion on the pricing, we automatically update our prices at the start of each year. I have taken your comment about the 'buggy' kit builder application to our tech team and they will reach out to the devloper. We look forward to helping you with your future requirements!

Rated 5 out of 5 stars

Corporate League Football Kits

I ordered some kits for Corporate League football, having never done this sort of thing before. Summer at Decathlon Club made the process very straightforward and ensured all my needs were met. The kits we received were excellent qualities and precisely to our requests, couldn't be happier with them!

January 16, 2026
Unprompted review
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Reply from Decathlon Club

Hi Tom,
Thank you for taking time to leave us your review. We are delighted that you found the process straightforward and that you are happy the quality of your new League strips!

Rated 5 out of 5 stars

Second order made very easy

The people at Decathlon made this second order really easy, the team love the kit

February 6, 2026
Unprompted review
Decathlon Club logo

Reply from Decathlon Club

Thanks for taking the time to leave a review! We’re really pleased to hear your second order was so straightforward and that the team are loving the kit. We’ll be sure to pass your feedback on to the team — they’ll appreciate it. Looking forward to working with you again on the next one!

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Rated 5 out of 5 stars

Great service from James

I ordered a set of basketball shirts for our school team. There was an almost overhwelming number of options for the design, but the process was easy to navigate. Using a poor quality copy of our school logo wasn't a problem. The shirt size is slightly confusing - being the width across just the front of one shirt-slightly more advice regarding sizing would have been reassuring. The whole process took about 8 weeks. The tracking process was helpful and the shirts look amazing. I am really pleased with the result and will use Decathlon again.

February 5, 2026
Unprompted review
Decathlon Club logo

Reply from Decathlon Club

Thank you for the lovely review! We’re delighted the shirts turned out so well and that the design process was smooth. We appreciate your feedback on sizing and will look at improving our guidance. Thrilled you’re pleased with the result — we’d love to welcome you back to Decathlon again soon!

Rated 5 out of 5 stars

Totally happy with our new kit

Totally happy with our new kit. From order to delivery Decathlon were first class and the quality is excellent. A big shout out to James for his great customer service throughout the process.

December 5, 2025
Unprompted review
Decathlon Club logo

Reply from Decathlon Club

Thank you so much for the brilliant review! 🙌
We’re over the moon to hear you’re totally happy with your new kit — that’s exactly what we love to hear. Delighted that everything from order to delivery felt first‑class, and a big cheer for James for looking after you so well throughout the whole process. He’ll be chuffed with the shout‑out!
Here’s to many more cracking kits in the future — we’ll be ready whenever you are. 👕💚

Rated 5 out of 5 stars

Easy to work with and brilliant kits…

Easy to work with and brilliant kits too, along with that the guys got it out very quickly too. Definitely recommend

January 25, 2026
Unprompted review
Decathlon Club logo

Reply from Decathlon Club

Thanks so much for the brilliant review! 🙌
We’re chuffed to hear you found us easy to work with and that you love the kits — that’s exactly what we aim for. And the fact the team got everything turned around quickly? Music to our ears!
Really appreciate the recommendation. We’ll be here, ready and raring to go, whenever you need your next batch of brilliant kits. 👕💚

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