I contacted the company regarding ways to isolate a camera from vibration whilst being transported by motorcycle. The help I received was outstanding, quite possibly the best customer service I’ve eve... See more
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I bought Vibro-Ep Red for my hi-end speakers. I compare with my Isoacoustics Gaia III and it have the same influence. Because of the price which is a quarter from Gaia III, I highly recommend it. Del... See more
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Initially was 3 star because the lack of communication through support email address. No responses to my messages. But then they explained to me that it was an error with the mailbox, message went t... See more
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Throughout the years we worked with Decibel on the sound proofing optimisation of several public spaces (offices, restaurants) and on a private residences, as well. On all of them their engineer... See more
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Company details
Written by the company
Customers trust DECIBEL for top-quality soundproofing and acoustic solutions. With exceptional range of products and outstanding customer service, DECIBEEL has built reputation for excellence. DECIBEL's commitment to providing expert advice and guidance ensures that every customer receives the best possible experience. Join the over 30 000 happy clients globally.
Contact info
1 Industrialna street, 2140, Botevgrad, Bulgaria
- support@decibel.shop
- decibel.shop
4.6
Excellent
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A great experience and a responsive…
A great experience and a responsive customer service.
I was able to equip my home office. I recommend it.
January 29, 2025
Reply from DECIBEL *soundproofing & acoustics*
Dear Arnaud,
We really appreciate your positive feedback! It’s great to hear that you had a smooth experience with us and that our team was able to assist you. Enjoy your newly equipped home office, and if you ever need anything else, we’re here to help. Thanks for the recommendation!
Best regards,
The DECIBEL Team
Just placed the second order for…
Just placed the second order for acoustic panels. The first ones arrived just as expected. The perforated wood and wool panels look stylish and do a great job absorbing the echo in the study. The support team is great too if you have any questions about the product. Any support enquiries are also dealt with swiftly
October 30, 2024
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Dear Asiya,
Thank you for your continued trust in us! We're delighted to hear that your first order met your expectations and that you’re happy with both the stylish look and the acoustic performance of our acoustic panels. Our support team always strives to assist our customers quickly and efficiently, so it’s wonderful to know you had a great experience with them as well.
We truly appreciate your second order and look forward to serving you again in the future!
Best regards,
The DECIBEL Team
Painted Wedge foam panels
Unfortunately im not really happy whit my product.
I ordered foam acustic wedge panels i blue and gray.
The gray is fine, but the blue is paintet foam, not diyed, whitch means that the color can scrape off...
Way to expensive to be paintet and not diyed.
December 27, 2024
Reply from DECIBEL *soundproofing & acoustics*
Dear Hanne,
Thank you for sharing your feedback. We’re sorry to hear that you are not completely satisfied with your order.
Our acoustic wedge panels are carefully painted rather than dyed because dyeing PU foam can lead to discolouration and degradation over time, especially with exposure to sunlight or UV light. The painted finish is specifically designed to maintain its quality and appearance in the long term.
We’ve been producing and selling painted foam panels for over a decade and have received only positive feedback about their durability and performance. Scraping off the paint is typically only possible with harsh handling, which is not typical in standard use.
We value your feedback and are committed to ensuring your satisfaction. Please don’t hesitate to reach out to us directly at support@decibel.shop so we can resolve any concerns you may have.
Kind regards,
DECIBEL Team
The Decibel panels are excellent
Their panel are verry good loking and also verry good in soundproof. Excelent product.
November 25, 2024
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your wonderful feedback, Andrei! We’re thrilled to hear that you’re happy with the appearance and soundproofing performance of our panels. Your satisfaction means a lot to us, and we’re here if you need any further assistance!
Best regards,
The DECIBEL Team
All items got home perfectly!
All items got home perfectly!! Thank you
November 14, 2024
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your feedback, Toni! We’re so glad to hear that all items arrived perfectly. If you need anything else, feel free to reach out—we’re always happy to help!
Best regards,
The DECIBEL Team
Excellent service and online support!
Excellent service and online support! The company representatives respond very quickly to all inquiries and provide the necessary clarifications. The delivery was completed faster than expected. The product fully meets expectations. It’s a pleasure to deal with professionals.
October 2, 2024
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your wonderful feedback, Dmitry! We’re thrilled to hear that you had such a positive experience with our service and support. It’s great to know the delivery exceeded your expectations and that the product met your needs. We truly appreciate your kind words and look forward to continuing to serve you in the future!
Best regards,
The DECIBEL Team
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your feedback! We’re glad to hear that everything went smoothly and that the delivery to Bucharest was quick. If you need any further assistance, don’t hesitate to reach out.
Best regards,
The DECIBEL Team
A wide product range with high quality…
A wide product range with high quality products and a very good customer service.
September 24, 2024
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your kind feedback, Robert! We’re thrilled to hear that you’re pleased with both the quality of our products and our customer service. We strive to offer a wide range of top-notch solutions, and it’s great to know you had a positive experience. If you need any assistance in the future, we’re always here to help!
Best regards,
The DECIBEL Team
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your feedback, Christian! We’re so glad to hear that everything went perfectly. If you need any further assistance, feel free to reach out.
Best regards,
The DECIBEL Team
Good design
Had a good experience buying direct from decibel. System parts were delivered on time in good condition.
April 30, 2024
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your feedback, Mr. Woodward! We’re glad to hear that you had a positive experience and that your system parts arrived on time and in great condition. If you need any further assistance in the future, don’t hesitate to reach out.
Best regards,
The DECIBEL Team
Good experience !Fast delivery (one week from Bulgaria…
Fast delivery (one week from Bulgaria to Belgium) & interesting product (bass trap with specific shape) + good looking !
Contents of the package was very well protected & attractive pricing
February 7, 2024
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your great feedback, Paul! We’re delighted to hear that your bass trap arrived quickly, in great condition, and met your expectations both in terms of design and pricing. If you need any further assistance, feel free to reach out—we’re always happy to help!
Best regards,
The DECIBEL Team
Decibel provides super reliable…
Decibel provides super reliable exceptional products and moreover consulting and services that navigate your optimal choice of acoustic products! We have been working with them for a couple of years on multiple projects, strongly recommend them!
February 9, 2024
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your kind words, Bozhana! We truly appreciate your continued trust in us over the years. It’s always a pleasure working together on various projects, and we’re glad to hear that our products and consulting have met your expectations. Your recommendation means a lot to us, and we look forward to many more successful collaborations!
Best regards,
The DECIBEL Team
Great professionals and high quality products
I am extremely happy with Decibel and their service. Everyone I had to communicate and work with was a real professional in their field and the whole operation was super smooth. I highly recommend them and will work with them in the future for sure!
October 10, 2023
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Thank you so much for your fantastic feedback, Hristo! We’re thrilled to hear that you had a smooth experience and that our team was able to meet your expectations. Your recommendation means a lot to us, and we’re looking forward to working with you again in the future!
Best regards,
The DECIBEL Team
Great team, great products!
As business partners from North Africa, we have worked with Decibel on multiple projects that include the design of architectural and environmental projects. As well as acquiring their acoustic products for different projects such as music studios and office spaces. The team is highly professional, understanding and always committed. The products are of a very high quality, aesthetically and technically, with a very competitive price.
February 5, 2024
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your wonderful feedback, Ahmed! It has been a pleasure working with you on multiple projects across North Africa. We’re thrilled to hear that our products and team have met your expectations regarding both quality and service. Your continued trust and partnership mean a lot to us, and we look forward to collaborating on many more successful projects in the future.
Best regards,
The DECIBEL Team
Great panels with an awesome design
These panels are great, so much useful for my home studio! Love the design too, and the sound is much better in my home office!
January 25, 2024
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your great feedback, Kevin! We’re so glad to hear that our panels have made such a positive impact in your home studio and office. It’s wonderful to know that both the design and sound quality are meeting your needs. If you ever need further assistance, don’t hesitate to reach out!
Best regards,
The DECIBEL Team
Decibel are Sound Ninja Music Academy’s trusted partner.
Decibel are Sound Ninja Music Academy’s trusted partner for over 8 years and we highly recommend the company for their exceptional services. Over the years Decibel transformed all of our locations with expertise and professionalism, minding our specific needs and requirements. Their tailored solutions cater to different spaces and budgets, making them an ideal choice for anyone who needs professional acoustics and soundproofing.
December 1, 2023
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Thank you so much for your kind words, Teodora! We are honored to have been Sound Ninja Music Academy’s trusted partner for over 8 years. It’s been a pleasure working with you to transform your locations and tailor solutions to meet your specific needs. Your continued support and recommendation mean the world to us, and we look forward to many more successful projects together!
Best regards,
The DECIBEL Team
The service was outstanding
The service was outstanding, Bobby and his team went out of their way to assist and guide us and to install the best sound solution for our situation. Product is out of this world - so impressed.
Highly recommend Decibel South Africa for all and any soundproofing solutions.
November 14, 2023
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Thank you for your wonderful feedback, Michelle! We’re thrilled to hear that Bobby and his team provided outstanding service and helped find the perfect sound solution for you. It’s fantastic to know you’re impressed with the product, and we truly appreciate your high recommendation. If you need any further assistance, we’re always here to help!
Best regards,
The DECIBEL Team
Designed and executed to perfection!
DECIBEL's team helped me in designing and building a video podcast studio that was beyond my wildest dreams. After choosing specific shapes and colors for their panels as well as providing me with ideas on preparing the walls and floor to get an even nicer visual background in addition to great acoustics, it took them less than a week to get my custom set of sound-proof materials ready to be installed.
Afterward, they sent an installer who had spectacular skills and managed to recreate the initial design project exactly as initially planned. Thank God for this opportunity - I would have ruined everything as I am all thumbs!
In one sentence - they managed to transform an empty white room into an acoustic and visual gem. Thank you from the bottom of my heart!
October 4, 2023
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Thank you so much for your kind and detailed feedback, Georgi! We’re beyond thrilled to hear that we were able to bring your video podcast studio vision to life exactly as you imagined. It’s great to know the design, acoustics, and installation exceeded your expectations. Your trust and appreciation mean the world to us, and we’re so happy to have been a part of transforming your space into something truly special. If you ever need anything else, we’re always here to assist!
Best regards,
The DECIBEL Team
We are regular customer / bussines…
We are regular customer / bussines partner of Decibel company.
They are company of professionals, that is actively trying to improve themselves.
Not everything is always perfect, but they always make the maximum effort to provide great service.
January 17, 2024
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Dear Jan,
I express my heartfelt gratitude for the invaluable years of collaboration and partnership in the realm of industrial soundproofing. Your unwavering support has been instrumental in our shared success, and we take great pride in the collective achievements of every project we've undertaken together.
Your feedback holds immense significance for us, serving as a compass guiding our continuous improvement efforts. Your insights have been invaluable in refining our approach, and we deeply appreciate your commitment to our mutual growth.
Looking ahead, we are enthusiastic about the prospect of embarking on numerous intriguing projects together in the future. Our dedication to surpassing your expectations remains steadfast, and we eagerly anticipate the continued synergy that defines our professional relationship.
Thank you once again for your enduring partnership.
Warm regards,
Diana Nedkova
Co- founder & CMO
DECIBEL PLC.
Big company with good team
Big company with good team.
Good quality, price and service.
Satisfaction.
CEO Fabrizio M. Eng. Arch. Arcese
FABRIZIO ARCESE DESIGN
ACOUSTICS SOLUTIONS
January 17, 2024
Unprompted review
Reply from DECIBEL *soundproofing & acoustics*
Dear Fabrizio, thank you for your excellent review and most of all thank you for always creating such beautiful projects with our panels. We can't wait to see your next marvellous design 😍
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