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See what reviewers are saying

Rated 5 out of 5 stars

Just received our 3rd delivery from Deckmart supplies.Lovely to see, and chat with Alex again. Thank you for making our day brighter, in these sometimes trying times.We highly recommend these product... See more

Company replied

Rated 5 out of 5 stars

Brilliant online shop! I've used deckmarket.net for pokemon products a few times now, and they've always been fantastic. I had a slight problem with my order that was quickly resolved after contacti... See more

Company replied

Rated 5 out of 5 stars

Pleased to find these guys, best prices around and quality products to boot, communication was strong throughout and everything arrived quickly and in perfect condition. I’ll be back real soon. Thanks... See more

Company replied

Rated 4 out of 5 stars

I found deckmarket through a Google search of the product I was looking for, and at a far cheaper price than I expected so I had to take the opportunity. What I saw of the site was easy to navigate,... See more

Company replied

Company details

  1. Trading Card Store

Written by the company

By collectors for collectors. We are an online Trading Card Shop specialising in the Pokemon Trading Card Game.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

63 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Very happy with Deck Market

They confirmed and shipped my order right away. And got from Scotland to Wales in 2 days with 2nd class , which is quite good I thought. I had a couple questions about something both before and after I had received my order and both times they got back to me very quickly and couldn't of been more helpful. I think it was David I spoke to who was very friendly and professional.

Overall I am very pleased to have chosen DeckMarket to buy from and will most certainly be back for my cards soon 😊👍

November 30, 2021
Rated 5 out of 5 stars

Fast Dispatch and Great Service

First time ordering with Deck Market.
Great customer service
My order arrived well packaged in 2 days. No damage to anything, everything perfect.

Looking forward to shopping there again.

November 26, 2021
Unprompted review
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Rated 5 out of 5 stars

No damage

Brilliant packing. Many other websites I’ve bought from have bent the packs but not once with deck.market

November 6, 2021
Deck Market logo

Reply from Deck Market

Hi Liam.
Thanks for your review.
That's great to hear about the good packaging you've experienced as it is something we try very hard to get right.

Rated 5 out of 5 stars

Great and honest customer service

Bought a very popular Pokemon set but unfortunately it was lost in the post. Deck Market has been most helpful and patient that they immediately set aside another set while we gave the post some time to arrive. However it never did. Deck Market sent us the replacement set by very quick delivery.
Customer service is key in this competitive market these days. Deck Market definitely has great communication and customer service.

November 3, 2021
Unprompted review
Deck Market logo

Reply from Deck Market

Hi Mable.
Thanks for taking the time to write your review.
I'm pleased we were able to quickly sort the replacement for you.

Rated 5 out of 5 stars

Brilliant online shop!

Brilliant online shop!
I've used deckmarket.net for pokemon products a few times now, and they've always been fantastic.
I had a slight problem with my order that was quickly resolved after contacting via email. Highly recommend!!!!

October 27, 2021
Unprompted review
Deck Market logo

Reply from Deck Market

Hi Cam.
Thanks for taking the time to write your review.
It's great to hear about your positive experiences and I'm glad we were able to quickly resolved the slight problem for you.

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Rated 5 out of 5 stars

Pokemon

Excellent items and delivery

October 15, 2021
Deck Market logo

Reply from Deck Market

Hi Scott.
Thanks for your review.
Great to hear you were very happy with the items and delivery.

Rated 5 out of 5 stars

Would 100% recommend

Had a great experience with these, I originally ordered a booster box which unfortunately was stolen from my safe place when delivered, so I got in contact and they had no issues with replacing my order with items of the same value when they really didn’t have to as the issue was no fault of theirs. Would definitely use these guys in the future for card orders :)

October 11, 2021
Unprompted review
Deck Market logo

Reply from Deck Market

Hi Luke. Thanks for your review.
It must have been disappointing getting the items stolen from your safe place.
However, we're delighted we could help you out.

Rated 5 out of 5 stars

My experience so far

David, and the company in general are the best I’ve ever communicated with.

Replies are quick, deliveries are also as fast!

10 stars !

October 8, 2021
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Reply from Deck Market

Hi Ayron, thanks for your review.
Great to hear about your very positive experiences and that you've found the communication and deliveries quick and helpful.

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Rated 5 out of 5 stars

Good customer service

Had problems with delivery but was sorted out quickly when I realised the mail was going to spam.

September 20, 2021
Unprompted review
Deck Market logo

Reply from Deck Market

Hi James.
I'm really sorry to hear about the difficulty you've had.
We sent emails on 24th August, 6th September, and 19th September, so if you can maybe please check your junk mail.

Your parcel was dispatched through Royal Mail, and the emails we sent included the proof of dispatch and photos of the parcel itself returned to us on 18th September (Royal Mail advised they had attempted and the parcel had not been collected).

Our email of the 19th also offered to resend or refund.

Please get in touch directly at help@deckmarket.net and we'll be more than happy to resolve.

Kind regards,
David.

Rated 5 out of 5 stars

Quick

Quick, efficient and informative, would purchase from them again.

September 1, 2021
Deck Market logo

Reply from Deck Market

Hi Sam.
Thanks very much for your review.
It's great to hear things were so quick and efficient for you.
Your business is appreciated.

Rated 5 out of 5 stars

Great customer service

I ordered a vivid voltage booster box as a gift at what was a competitive price online. Unfortunately the item never arrived however this was at no fault of deck market but rather royal mail (just one of those unfortunate things). I explained to David at deck market that I was ordering as a gift, unfortunately at this point the original item I ordered had since sold out but they were able to offer me a discount on individual packs and package them together to create a personalized "booster box" which was sent next day tracked delivery at no extra cost.
The original item never did arrive but I was offered a full refund which I was very happy with as well as discounted substitute, so overall incredible customer service and very happy with the product received. Would recommend 100%.

August 23, 2021
Unprompted review
Deck Market logo

Reply from Deck Market

Hi Henry,
Thanks for taking the time to post a detailed review.
We're delighted we were able to overcome the initial delivery issue and get the alternative box quickly to you in time for the special occasion, as well as sorting the refund for the initial order.
All the best.

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