Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me. The process was handled quickly and... See more
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I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently! Their process... See more
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It was painless, cost effective, scan, put in box and take to UPS Store and they do the rest, quick payment through PayPal. Unfortunately I never give 5 star reviews, if I see 5 star reviews I overloo... See more
Company replied
I love Decluttr!!! They make the process so easy and quick. I had numerous DVDs and CDs that I had no interest in anymore and within a week of mailing them (postpaid through UPS) I had my money in m... See more
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Company details
About Decluttr
Written by the company
Decluttr is the easiest way to sell your unwanted CDs, DVDs, Games, Books & Tech.
To get started, just enter a barcode or an electronics item and we’ll give you an instant offer price. Then, pack your items into a box and ship them to us for FREE.
Once we’ve processed your items, we’ll pay you by PayPal, check or direct deposit into your account. Scan it, send it, spend it – it really is that simple!
Start Selling Sell Mobile PhonesContact info
United States
- decluttr.com
4.3
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple and easy
Simple and easy. Prices aren’t the best but getting rid of old cds is worth it.
December 16, 2024
Reply from Decluttr
Hi Trixie,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
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Simplest Way to Declutter!
Ease of selling, literally scan and pack. Money actually was a smooth simple deposit back to me. Fast turnaround. We own a thrift store and it is a great way to get rid of the extra unwanted inventory quickly and still make some money.
December 19, 2024
Reply from Decluttr
Hello Michelle!
Thank you so much for your fantastic review! We’re thrilled to hear your thoughts! Have you heard about our refer-a-friend program? It’s a great way to earn an extra $5 when your friends join in on the Decluttr fun! If you’d like to find out more, just hop over to: https://www.decluttr.com/refer-a-friend/
Wishing you a wonderful day!
Kind Regards
Jodie
decluttr
Very easy to navigare through website
Very easy to navigare through website. True advertising, very happy so far
December 16, 2024
Reply from Decluttr
Hello Jacqueline,
We appreciate you leaving us such a wonderful review! Are you familiar with our refer-a-friend program? You can earn an additional $5 when your friends also use Decluttr! You can learn more about it here: https://www.decluttr.com/refer-a-friend/
Best regards,
Jodie
Decluttr
Shipping was easy, payment prompt
Shipping was easy and payment was prompt. would give 5 stars except the app is very glitchy. sometimes it couldn't find the 'basket' and crashed a bunch.
December 16, 2024
Reply from Decluttr
Hi Johanna,
Thank you for taking the time to leave us a good review!
We are sorry to hear that you experienced issues with our App.
We advised that you clear your cookies & cache or switch to 'incognito mode' as this can sometimes fix the bug.
If you are using our app please ensure that you have the latest version of the app installed. If it's urgent and you need to get into your account, we recommend that you try both our app and website as it's very rare that both are affected.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Is fun to scan and move products.
December 10, 2024
Reply from Decluttr
Hi Erik,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
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I sold a Playstation 4 to Decluttr - What a Mistake
I sold a Playstation 4 to Decluttr. It was an old model but still worked fine so their estimate was about $40. Not much but since shipping to them was free and it was no hassle at all, I decided to accept their offer and send it in. Upon receipt they claimed that the disk drive didn't work (even though I had just played a movie on it the night before). I suggested it was damaged in the shipment and they claimed it was not, and that it must have been damaged before I sent it. Their revised estimate was $4! Just ridiculous and after getting scammed like this I looked up other reviews on Reddit and saw the exact same scenario. Don't send them anything. They are a total rip off.
December 16, 2024
Unprompted review
Reply from Decluttr
Hi JC,
Thanks for your review.
I’m sorry to learn that your experience was not positive.
Looking into this further, we can confirm there was no damage to the parcel, we carefully inspect all items upon arrival and any damage to the parcel is photographed and noted. There was no record of any damage, so we have to assume the fault was present before the item was sent over to us.
I can also assure you that the damage has not occurred whilst the item has been within our possession. We are a reputable company and have senior members of staff observing at all times, we would also not benefit from damaging the item ourselves as it would then need to be repaired and prolong the time frame of buying and reselling.
Kind Regards,
Sandra
decluttr
Easy to do and fair payment.
December 7, 2024
Reply from Decluttr
Hi Maggi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
If I could give zero stars I would
If I could give zero stars I would. Each time I have sent a package with DVDs to this company, it takes me contacting them in order to have my box looked at. Then, and this is the unbelievable part, they ALWAYS claim there are movies missing and they won't pay me the full
amount! It's already a pathetic amount, and they're still trying to take more.
Five times this has happened. My latest order they are claiming 7 DVDs are missing! Who does that? Decluttr does that! This company is a total sham and scam artists! Think twice!
December 14, 2024
Unprompted review
Reply from Decluttr
Hello Natalie,
I regret to hear that your experience was not satisfactory.
Payments can only be processed for items that comply with the criteria established by our quality assessment team. Unfortunately, due to the large volume of stock, any rejected items valued under £15 cannot be returned and will be recycled responsibly.
If you have any doubts regarding the quality of your items, we recommend that you refrain from including them in your order. For further details, please consult our Terms and Conditions concerning the non-return of items that do not meet our standards.
Upon reviewing your order, it appears that 4 items were rejected not due to being missing, but because they did not meet our standards, specifically regarding damaged artwork and non-originality. Our buying prices are primarily determined by supply and demand at the time of sale.
Best regards,
Jodie
musicMagpie
Why does Decluttr send an email telling…
Why does Decluttr send an email telling you to send your CDs the day after they have already received them.
December 6, 2024
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
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DeCluttr is an easy to use and a good way to downsize
DeCluttr is an easy way to downsize CDs. I had an extensive collection that had been my late husbands. I was able to sell approximately 50% of the collection. The site is easy to use, and easy to send the off the items for sale via UPS.
It usually takes about a week for the items to be received and process with payment made shortly afterwards.
I highly recommend Decluttr. They will buy used electronics as well.
December 6, 2024
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
I’ve used DeClutter multiple times
I’ve used DeClutter multiple times, and it’s consistently a great experience. The service is fast, and I always appreciate how they keep you informed at every step. They notify you as soon as they receive your package and provide an estimated timeline for processing, which is very reassuring.
I’ve never had an issue getting paid when I sell an item, and the app is super easy to use—especially if the item has a barcode to scan. It’s made clearing out my clutter so much easier, and I’ve been able to declutter my space while earning money in the process.
One area for improvement would be expanding the app’s features for items without barcodes, as listing those can be a bit more tedious. Still, this service has been a lifesaver for me, and I’ll continue to use it. Highly recommend for anyone looking to streamline their decluttering process!
November 21, 2024
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Reply from Decluttr
Hi Joseph,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Great experience and easy shipping
Great experience and easy shipping. Payment came very quickly through PayPal.
December 11, 2024
Reply from Decluttr
Hi Matt,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
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Easy way to get rid of CDs.
We did get rid of a bunch of CDs. But they denied several that for "damaged art". We'll be more selective about what we send in the future. Some were only worth a few cents, which we knew when we used the app. App is in pounds and haven't figured out how to change to US dollars.
December 10, 2024
Reply from Decluttr
Hi Bluzin,
Thank you for your review,
We are sorry to hear that you can not change your payment from pounds to US dollars this might be a technical error on the app as your payment was made in us dollars on the Decluttr app.
We advised that you clear your cookies & cache or switch to 'incognito mode' as this can sometimes fix the bug.
If you are using our app please ensure that you have the latest version of the app installed. If it's urgent and you need to get into your account, we recommend that you try both our app and website as it's very rare that both are
Kind Regards
Jodie
Decluttr
Reply from Decluttr
Hi Ian,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Reply from Decluttr
Hi GY Q,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
This firm pays too low a price for cd’s…
This firm pays too low a price for cd’s and dvd’s and won’t take many. Not worth the time and effort and you have to send by UPS not USPS. Was a waste of time. I have deleted the App and will never use them again. I’ll take everything to Goodwill and take the tax receipt.
December 3, 2024
Unprompted review
Reply from Decluttr
Hello John,
I regret to hear that your experience did not meet your expectations.
We would like to extend our sincere apologies for the inconvenience caused on this occasion. Your feedback is highly valued, and we will utilize it to make improvements.
Rest assured, your feedback will be carefully considered.
Kind regards,
Sandra
decluttr
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Reply from Decluttr
Hi Ecila,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
I have been trying to return a phone…
I have been trying to return a phone for repair. The label will not print . I have emailed numerous times but I get the same label that I cannot print . Now I get no response. The company posts the BBB logo but not true. They were a good company but now I am disappointed and upset. To make matters worse I purchased another phone from the and was advised it was unlocked but this is not true. I am still trying to change my service to another company but Decluttr won’t respond. I called the Clark Howard consumer action line regarding this matter,
September 9, 2024
Unprompted review
Reply from Decluttr
Hello Shari,
I’m sorry to learn that your experience was not positive.
From reviewing your order, we can confirm that we have received your return within our warehouse.
While inspecting your returned device, it has become apparent that the faults found on the phone are not due to a manufacturing defect. The fault has been caused by some form of accidental damage. In light of this, the warranty is void, and we will be returning the device to you.
Please find the returns tracking number in a private email sent.
Thank you for your understanding and cooperation.
Kind Regards,
Antionette
Decluttr
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