DECOCLIM logo
Visit website

DECOCLIM Reviews 

99
•
TrustScore 4.5 out of 5

4.3

Air Conditioning Contractor
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Air Conditioning Contractor

Written by the company

Pionnier dans la conception de caches pompes à chaleur et climatiseurs, DECOCLIM propose depuis 2013 un produit mono design, développé en collaboration avec les professionnels du génie climatique. Ce partenariat avec les experts du secteur garantit à nos clients une solution parfaitement adaptée pour dissimuler et protéger les unités extérieures, tout en garantissant leur performance. Reconnu comme le choix de référence par les spécialistes, DECOCLIM s'impose comme le leader sur le marché français. Nos caches, fabriqués en bois d’eucalyptus ou en aluminium 100%, allient durabilité, esthétisme et protection. Grâce à ses 5 tailles et sa capacité à être modulé, DECOCLIM s’adapte à toutes les installations.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(99)

97 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

100% satisfied

Excellent website. Very easy to determine which size one needs (air conditioner cover for an outdoor unit). Extremely quick delivery. Great product!

September 25, 2026
Unprompted review
DECOCLIM logo

Reply from DECOCLIM

Hello Julie, thank you so much for your wonderful review! 😊 We're delighted that you found our website easy to use, especially when choosing the right size, and that you were happy with the fast delivery and quality of our product. Your satisfaction means a lot to us! Thank you for your trust. 💚 The DECOClim Team.

Advertisement
Rated 5 out of 5 stars

Having looked at several different AC covers

Having looked at several different AC covers available in the UK and from around the world we decided to invest in a cover from DECOCLIM. Some of the reasons being they have had the covers tested to show that they are efficient to use, have a proven track record though out Europe which has a substantial amount of AC systems fitted compared to the UK which is still a relatively new market for home use, the style and build quality is second to none, technical information on the website is very clear and useful. But most importantly the service from the staff has been amazing nothing has been to much trouble in phone conversation and emails.
These covers are not cheap (and yes we in the UK have to pay import taxes which is the same for anything which is ordered from countries which we do not have a customs agreement with).
But you pay for what you get. An excellent well made product with amazing customer service and a long warranty. All this make this company well worth buying from.
Thank you all at DECOLIM for your help and support in purchasing our cover which now fitted look amazing.

June 11, 2026
Unprompted review
DECOCLIM logo

Reply from DECOCLIM

Hello,

Thank you very much for your detailed and thoughtful review.

We are delighted to read that you chose DECOCLIM after comparing several AC cover solutions, and that our technical information, product quality and customer support helped you make your decision with confidence.

We know that ordering from the UK can involve additional import costs, so we truly appreciate your trust. Our goal is to offer durable, well-designed covers that preserve airflow efficiency while improving the appearance of outdoor AC units, and your feedback means a lot to our team.

We are also very pleased to hear that your cover is now installed and looks amazing. If you have the opportunity, we would be very happy to receive a photo of your installation.

Thank you again for your kind words and for choosing DECOCLIM.

Best regards,
The DECOCLIM team

Rated 1 out of 5 stars

Hidden costs

Very unhappy. This company advertises in English, giving UK customers the impression that a purchase will be seamless. When calculating shipping, obviously the price is high, which is to be expected. Then an amount is added for customs fees - again annoying but understandable. However, they don’t make it clear that these fees are only for European taxes - UK fees are not covered. So before I can take delivery I have to pay an additional £52. This makes the item unaffordable; I would have been better buying a nicer item in the uk that I’d previously rejected on the basis of cost. When I raised it with the company they were unapologetic for the lack of transparency. Only buy if you’re prepared for a cost of at least £100 more than the stated price on the website. In my option, it wasn’t worth it.

May 22, 2026
Unprompted review
DECOCLIM logo

Reply from DECOCLIM

Hello Helen,

We are sorry to read that you are unhappy with your experience.

For deliveries to Great Britain, customs duties, import taxes and carrier fees may apply when the parcel enters the country. These costs are collected by customs authorities and/or the carrier, not by DECOCLIM, and they do not go to our company.

We understand that these additional charges can be frustrating, but unfortunately this is the normal process for shipments outside the European Union, including the UK. The information regarding customs fees and import charges is displayed during the ordering process so that customers are aware that additional costs may apply depending on the destination country.

We are sorry if this was not clear enough in your case. Your feedback has been noted, and we will continue working on making this information as explicit as possible for UK deliveries.

Kind regards,
The DECOCLIM team

Show reviews in all languages. (99 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look