DecoratingWarehouse Reviews 2,582

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and high-quality products. Many people highlight the quick and efficient delivery service, often receiving their orders the very next day. Consumers also appreciate the ease of ordering and the helpfulness of the staff when issues arise. However, some customers also noted occasional issues with missing items or incorrect products being sent. A few people experienced problems with delivery, such as parcels being left at the wrong address or delays in receiving urgent items. There were also instances where the online color charts did not accurately reflect the physical paint color, leading to dissatisfaction for some.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Price

Users describe positive interactions with price, consistently finding them competitive and fair. Many... See more

Product

Reviewers highlight positive aspects of product. Customers are satisfied with the product's quality, such as... See more

Service

Consumers find service to be positive, with many praising the excellent and professional service received.... See more

Order

Customers had positive experiences with order. Many reviewers praise the ease of online ordering, fair... See more

Based on these reviews

Rated 5 out of 5 stars

Prices for the paint were significantly cheaper than the local Dulux paint centre. Delivery was also very quick. Initially sent one can too few but answered phone immediately, called back within one h... See more

Rated 5 out of 5 stars

I needed 2 lots of paint and wood filler to arrive the next day and had really fantastic customer service from the team at Decorating Warehouse. They were helpful and prompt in getting back to me, Ev... See more

Rated 5 out of 5 stars

first order' DPD delivered to wrong address after speaking to Dan who was grate very helpfull to get a replacement sorted. Unfortunately 1 item missing driver had gone (Bad Weather rain and da... See more

Rated 5 out of 5 stars

The ordering was very easy and delivery Super quick . As it says when ordering it would be next day delivery and it certainly was. The price of the paint was also very very competitive . Can’t find a... See more


Company details

  1. Home & Garden

Information provided by various external sources

Decorating Warehouse has been supplying the decorating trade and DIYers alike with quality trade paints, Wood treatments and general decorating supplies for over 30 years


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wood Stain

Very easy to order and was dispatched very quickly. Their price was also competitive and will use again

April 4, 2026
Rated 5 out of 5 stars

Stop looking on eBay and Amazon.

We all want a good deal, best product at the best price. Well today I received my first order from the guys at Decorating Warehouse. A litre of White Zinsser Allcoat Exterior WB Gloss Finish. I'd ordered this paint yesterday Friday at 11.29 on the 10th April 2026 and it arrived today Saturday at 12.14 11th April 2026. That’s great service even by all the major DIY companies out there. But what made the perfect end to end experience was how the paint was packed.
Decorating Warehouse use a very heavy duty outer box and the paint tin is then capping top and bottom with a specially designed shock absorption preformed material that locks the paint tin perfectly within the confines of the outer box. This method of packaging ensures that the paint unless it has had a significant side impact will arrived at the customer perfectly intact. So if you're look for paint but are concerned about opening the box only to find it full of leaked paint, look no further these guys have it covered at a price that's impressively competitive.
Thanks to all at Decorating Warehouse that are involved in providing excellent service to your customers.
Kind regards Frank Adams

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and straight forward transaction

Easy and straight forward transaction, the only fly in the ointment was DPD failing to follow delivery instructions and leaving my parcel outside my secure gates , beside the road , yet sending me a message saying it was left beside my porch.

April 3, 2026
Rated 5 out of 5 stars

Top Service.

A really reliable ,efficient online business ,I use them as they are able to supply Zinsser paint in all the various colours and in large quantities .This paint is not cheap in fact its expensive , but having used it now for several years at my Cricket Club for many external applications there is nothing to match it on the market,it says 15 years on the tin and It appears that this may be not an exaggeration . They also use DPD to deliver who are also excellent.

April 5, 2026
Rated 1 out of 5 stars

DPD have delivered to the wrong address…

DPD have delivered to the wrong address judging by the delivery photo. Told them yesterday p.m. to be told the driver would retrieve the parcel and deliver it by 8pm. That didn't happen. The address is The Old Station. It looks like a station, there is a large board at the entrance saying The Old Station. Impossible to miss or confuse with another property.

April 8, 2026
Rated 4 out of 5 stars

The paint that I ordered was 30 percent…

The paint that I ordered was 30 percent cheaper than the high street and arrived the next day.
I have taken off a star as the tin was so badly dented due to poor packaging and I expect a careless delivery driver.
This made no difference to the contents though.

March 31, 2026
Rated 5 out of 5 stars

Good prices & customer service

Prices for the paint were significantly cheaper than the local Dulux paint centre. Delivery was also very quick. Initially sent one can too few but answered phone immediately, called back within one hour to advise outcome and had the other can delivered to me at the very earliest opportunity.

April 1, 2026
Rated 5 out of 5 stars

A satisfyingly flawless experience

Decorating Warehouse had exactly what I was looking for. It was easy to order online and the price was fair. Delivery was timely and the packaging was very impressive - reflecting careful consideration.

March 30, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look