I ordered a stavmix back in February & still have not received my order nor a reply from Decorema. I have sent numerous emails & tried calling. TOTAL SCAM!
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See what reviewers are saying
The item I had ordered (contact grill) works well, and I am happy with it. However, while shipment time was calculated with a couple of days only, it took perhaps 2 weeks or longer until it arrived. M... See more
Company replied
I bought this scooter to commute from home to job and back. The delivery was very quick and the package came with no problem. I have being using this scooter over a month now and I am satisfied. The s... See more
Decorema are professional scammers. They sent us a broken oven and responded to our complaint with generic platitudes. When we asked them to take the oven back they completely ghosted us. We will now... See more
Company details
Information provided by various external sources
Decorema är en av Sveriges ledande fritidsbutiker med över 50.000 nöjda kunder. Vi är en svensk butik som säljer smarta lösningar för dig, hus och hem. Vi erbjuder ett brett utbud av högkvalitativa produkter till oslagbara priser med snabba leveranser inom hela Sverige. Varmt välkomna att handla hos oss eller kontakta oss direkt för personlig service.
Contact info
Polygonvägen 61, 187 66, Täby, Sweden
- 0702859325
- info@decorema.com
- decorema.com
Delivery took more time than indicated…
Delivery took more time than indicated and expected
March 5, 2021
Unprompted review
Reply from Decorema
Hello Monica,
Thank you for your review, much appreciated. We are sorry for the slight delay in delivery and hope you are satisfied with the product.
Thank you.
Kind regards,
Johan
Decorema Customer Support
www.decorema.se/pages/omdomen
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I still have not received my order
Hi!
Beställning #2683
On Mon, 14 Dec 2020 I bought two units of "Flerfärgat LED Ljus med Rörlig Vätska och Glitter Homania".
I still have not received my order.
I sent several emails but no reply.
I've been waiting all this time because my hope is to be able to use it in Christmas / 2021 since I couldn't use it in 2020.
But honestly, there is a lot of lack of respect and consideration for your customers.
Please, could you check my order? I still hope to receive my product. But without further delay.
Regards,
Katthya Åhlin
March 4, 2021
Unprompted review
Reply from Decorema
Hello Katthya,
Thank you for your order and review.
Your order has already been cancelled and refunded. You should have gotten confirmation about the refund to your e-mail both from our system and from Klarna.
You will despite that also get the item ordered as a gift from us. I have sent you information about your order to your e-mail. It is at distribution and will be shipped out now.
Please get back to me.
Thank you.
Kind regards,
Johan
Decorema Customer Support
www.decorema.se/pages/omdomen
#5113
#5113
I think you need inform people that they need wait 2-4 weeks but not 2-4 days and everything would be good. I been waiting for my order 3 weeks, seller gave me discount for that and upgraded my order to better one without any price.
February 26, 2021
Unprompted review
Reply from Decorema
Hello Roman,
Thank you for your review, very much appreciated.
I am glad everything turned out well with your order and we could compensate you for the delay.
Usually we do not have delays and we dispatch within 24hrs. However in February we have had more delays than usual due to very high demand and we are trying to inform everyone affected as much as we can.
Thank you.
Kind regards,
Johan
Decorema Customer Support
www.decorema.se/pages/omdomen
NO DELIVERY no support
I AM NOT GETTING MY DELIVERY AM I?
I ordered a laptop table for more than a month ago. It said 2-4 days of delivery time. I have gotten in contact with customer service once after trying several times. I was informed that my order was to be delivered. But no, still NO DELIVERY and NO REFUND. I tried to email again but no answer.
Beginning to think that this is a fake company... Order #4234
February 24, 2021
Unprompted review
Reply from Decorema
Hello Lea,
Thank you for your order and review.
Of course you are getting your delivery, it is nothing to worry about I can assure. I have immediately contacted you by e-mail regarding your order. I should be on it's way. I have also given you a very good discount for the delay. I am so sorry for the late reply back on your last e-mail, not meant to or intentional. The demand has been extremely high recently so the response time has unfortunately been a bit longer.
Also we always offer the right to cancel and a return policy up until 30 days after receipt of delivery.
Please get back to me.
Thank you.
Kind regards,
Johan
Decorema Customer Support
www.decorema.se/pages/omdomen
I order a product from you almost a…
I order a product from you almost a month ago and it said that 3-4 days after 2 weeks I got a hold of you and you said I would get a refund and my product for free as it arrived yet. NO!!!
The order number is #5151
i don't really care if I get it or not since I got my money back but don't promise things you cant hold
February 20, 2021
Unprompted review
Reply from Decorema
Hello Joel,
Thank you for your order and review.
As you know your order has already been cancelled and refunded. You should have gotten confirmation about the refund to your e-mail both from our system and from Klarna.
You will despite that also get the item ordered as a gift from us. I have sent you information about your order to your e-mail. It is at distribution and will be shipped out now.
Please get back to me.
Thank you.
Kind regards,
Johan
Decorema Customer Support
www.decorema.se/pages/omdomen
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I would like to make a return
I would like to make a return. I have sent a message to customer service, but I didn't receive any response.
My order number is 3116.
February 8, 2021
Unprompted review
Reply from Decorema
Hello Mohammad,
Thank you for your review and contacting us.
I have helped you now by e-mail so everything should be ok. I am sorry for the late reply.
Please get back to me by e-mail.
Thank you.
Kind regards,
Johan
Decorema Customer Support
www.decorema.se/pages/omdomen
Thanks decorema
Thanks decorema. I've got my money back. I just want to say if u keep patience it will help a lot. I'm deleting all my previous reviews. Thanks again
February 5, 2021
Unprompted review
Reply from Decorema
Hello,
Thank you for your review, I really appreciate it.
Please contact us if there is anything you need.
Best regards,
Johan
Decorema Customer Support
www.decorema.se/pages/omdomen
DO NOT IGNORE
Hello,
Why are you ignoring me and not answering my messages? Why there is delays? Why I can’t talk to customer support, cause they also ignoring? Why my order still not shipped when you verified everything? When it will be shipped?? I need to know and I need a tracking number. Order #4509 and ship what I ordered please.
January 29, 2021
Unprompted review
Reply from Decorema
Hello Petra,
Thank you for your review.
We have not ignored you at all and I have answered all your questions. Our websystem and bank could not verify the security of the payment that came from you, because they could not do that we returned the payment to you as we prefer not to take any risks with it. It is nothing against you it was automatic from the system.
I am sorry about that but the payment is back again to your account.
Thank you.
Kind regards,
Johan
Decorema Customer Support
www.decorema.se/pages/omdomen
So far I have a terrible experience…
So far I have a terrible experience with this company: I bought a printer on the 11th December, and not only I have never receive it, but never got any answer for all my emails and messages!
January 26, 2021
Unprompted review
Reply from Decorema
Hello Helena,
Thank you for your order and review.
I can see now in the system that your order has been canceled and your payment has been returned to you in full. I really apologize that we could not deliver the printer to you faster, it should have been with you a long time ago. I have to check why there was a delay at distribution of it. I just want to put everything right in the best possible way for you.
Also apologize for the late reply back, I saw that you had emailed, there has been a very high demand lately so the response time has been longer than usual. We are now reinforcing our customer service for 2021 to offer a better service.
We always offer the right to cancel and a return policy up until 30 days after receipt of delivery.
Feel free to get back to me.
Thank you.
Kind regards,
Johan
Decorema Customer Support
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Hello , tracking info
Update: Can you please provide me a tracking link for my shipment via email? When it will be shipped? Cause I ordered express DHL 1-2 day shipping. And please ship what I ordered, not the other item like to other peoples like I saw in comments here.
Thank you for understading!
Hello again,
Can you please provide me an tracking number for my order, as you said it will be shipped Today on Monday, but I did not got any answer from you. Update me with tracking link via email. Order #4509
Thank you.
January 25, 2021
Unprompted review
Reply from Decorema
Hello Petra,
Thank you for your order and review.
We had to check that everything was okay with the payment and waited for a reply from our bank. Now everything seems to be in order so we can proceed with dispatch.
Thank you and sorry for the slight delay.
Kind regards,
Johan
Decorema Customer Support
BESTÄLLNİNG#3425-Terrible Customer Service - no delivery
I ordered a heater from decorama's web site on 01.01.2021. Order no: 3425
The delivery date has been given as 2-4 days, but I still haven't received the product or any shipment info either. Last info from Decorema was 6 days ago and saying that they will deliver the product someday (!) since they are very busy and do not have enough employee and mentioning some other ıssues which are not my problem at all. I do not need this any more and I am done.
Cancel this order and pay my money back immediately.
January 19, 2021
Unprompted review
Reply from Decorema
Hello Ibrahim,
Thank you for your order and review.
I have immediately contacted you by e-mail with information. Your order should definitely be on it´s way to you as we have these in stock. I am very sorry for the late reply, not intentional or acceptable. The demand has been very high recently with the Holidays and the New Year. We are now hiring more people to our customer support to meet the demand. I will also give you a good discount on your order due to the delay. I just want to put everything right in the best way possible. I hope that is ok.
Please get back to me by e-mail.
Thank you.
Kind regards,
Johan
Decorema Customer Support
Ridiculous experience!
I have to put another review since this is the only way to get in touch. I still haven’t received either my order or a confirmation on delivery date, both of which are promised by decorema. The ridiculous part is that while decorema kundservice is obviously too busy to reply to customer’s emails, they had time to send me an email asking for my review on the not-yet-delivered product??!!! Please, just cancel my order and return my payment. Order number is 3615.
January 18, 2021
Unprompted review
Reply from Decorema
Hi Zhelu,
Thank you for your order and review.
I can see now in the system that your order has been canceled and your payment has been returned to you in full. Of course you are entitled to it, we offer the right to cancel and a return policy up until 30 days after receipt of delivery. So there is no problem at all. I really apologize that we could not deliver the printer to you faster, I have to check why there was a delay at distribution of it. We sell a lot of printers and there is usually no hold ups at all. I just want to put everything right in the best possible way for you. Also apologize for the late reply back, I saw that you had emailed, there has been a very high demand lately so the response time has been longer than usual.
Feel free to get back to me.
Thank you.
Kind regards,
Johan
Decorema Customer Service
My order number is #3079
My order number is #3079
18:03
You sent Today at 18:03
Order #3079
Since this is the only way to get a response, I inquire again about my order. I need to know exactly when I receive it to decide whether I want to cancel it and get my money back. The order was made on December 23, my son is very upset that he is missing his gift.
Please return to me asap as you promised already two days ago!
January 15, 2021
Unprompted review
Reply from Decorema
Hello Irina,
Thank you for your order and review.
I decided to refund your payment immediately and cancel the order instead due to the delay. I am very sorry about this and it is not acceptable. As we could not deliver the item faster I think this is the best way to solve it, as you are in a hurry. It is a very popular product at a good price so it gets sold out quite often unfortunately and thats the problem. We try to get as many as we can from our supplier. I hope that is ok.
Thank you.
Kind regards,
Johan
Decorema Customer Support
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VERY UNSATISFIED!!
VERY UNSATISFIED!!! I MADE MY ORDER ON 23 DECEMBER AND I HAVEN'T RECEIVED IT AND I BELIEVE I JUST LOST MY MONEY!!! YOU DON'T ANSWER TO MY MESSAGES. PLEASE DO NOT ORDER FROM THIS SITE.
January 13, 2021
Reply from Decorema
Hello Giouli,
Thank you for your order and review.
I have immediately sent you information about your order to your e-mail. I also went in the system and gave you the maximum compensation on your order due to the delay. I am very sorry for the late reply back to you, it is not acceptable. The response time has unfortunately been longer now during the Holidays and the New Year as the demand has been much higher than usual.
I just want to put everything right in the best way possible so that you are satisfied.
Thank you for your patience.
Kind regards,
Johan
Decorema Customer Support
Jag har beställt en vara på Decorema
I ordered a package on Decorema on December 26th 2020, it said delivery would have been within 2-4 days. However, after many calls, emails and voice messages and following up, I only today, on January 20, 2021 received the package .
I do would like to thank Johan for his help, as it seems he is the only person in the company to care to respond. If not his support, probably this package would have never arrived.
January 11, 2021
Unprompted review
Reply from Decorema
Uppdaterat;
Thank you Ketevan. I really appreciate it.
Best regards,
Johan
Decorema Customer Support
Original;
Hej Ketevan,
Tackar för din beställning och ditt omdöme.
Ditt paket är självklart skickat och på väg. Jag har skickat spårningsnummer samt spårningslänk till din e-mail så du kan se. Det är Schenker som ska leverera hem till din dörr och det ska komma fram nu denna vecka.
Jag ber innerligt om ursäkt för det sena svaret, inte alls menat eller acceptabelt. Det har helt enkelt varit väldigt hög efterfrågan nu kring Jul och Nyår. Vi jobbar på så snabbt vi bara hinner och hjälper alla. Sen gäller också full ångerrätt samt öppet köp hela vägen fram till 31 Januari.
Tackar.
Vänliga hälsningar,
Johan
Decorema Kundtjänst
order #3170 second review - still a shame
Hej!
This is my second review here, plus I sent 3-4 messages to customer service and I did not get any reply.
I suppose that you are kidding by sending e-mail about "hope you are satisfied with your product". It is even sent or registered to DHL and I am still waiting. I would like to see DHL registeration until tomorrow evening, otherwise, I want my full refund within a week.
I would not hesitate to fill a file with ARN as soosn as possible and contact authorized units which handle customer concerns.
/Deniz
January 11, 2021
Unprompted review
Reply from Decorema
Hello Deniz,
Thank you for your order and your review.
Your order is shipped out to you as promised and on it's way. I have sent you full tracking number and tracking link to your e-mail for you to see. I am sorry for the delay in dispatch that occurred, not intentional nor acceptable. The demand has been really high around the Holidays and the New Year, so the response time have unfortnately been a bit longer that usual.
Thank you.
Kind regards,
Johan
Decorema Customer Service
Updated review
I ordered item on 31st of December with promise it will arrive on January 5th.
It is now January 11th and package still has not arrived.
I chose to pay with Klarna within 14 days, but as it seems, the item is not arriving, and payment due date is in three days. I will be canceling payment and registering return.
If there will be any movement in delivery in last two days before payment due date, I will change review.
Update:
I received product, but does not seem to be what I ordered.
In my order stood Kiwi 1000W 1.5L, purple color, and I received product in blue color and with 0.8L capacity instead of 1.5L. On web page also says 1.5L in description, did I miss something?
Update on update:
I got response from customer service that they will check with manufacturer what happened with the size of the product. In the meantime they refunded the payment and wrote I can keep product I got.
January 10, 2021
Unprompted review
Reply from Decorema
Update;
Thank you for the update, much appreciated. I am glad that we can solve this matter.
Have a nice evening.
Kind regards,
Johan
Decorema Customer Support
Original;
Hello Maya,
Thank you for your order and request.
Your order is of course shipped out and on it's way to you. I have sent you the tracking number and tracking link to your e-mail for you to see. It will be DPD that delivers the package to your home in your area. If you are not able to receive it the package will then be available at the nearest Postal Office for you to pick up.
I am very sorry for the late reply back to you, not intentional nor acceptable. The demand has been really high now around Christmas and the New Year.
Thank you.
Kind regards,
Johan
Decorema Customer Support
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Bad experience
Order number 3082. I placed an order on 23/Dec because the web showed I could get the item delivered on 28/Dec. Since I expected a delivery in December, I entered my old shipping address as I was still living there.
Since by the end of December there was no change in the order status nor any tracking number I emailed them to change the shipping to my new address.
Unfortunately, I have no clue what is happening. The only answer I got is that my order was shipped on Dec 30 but no tracking number provided nor any confirmation if the order was shipped to my new address as requested or where it is. I wrote several emails and tried the chat a couple of times but no answer at all.
All I want is my order to my new address. At least a tracking number so I can know what is going on with the order since no carrier called me or contacted me.
My experience as a customer has been really bad. I have no clue what is happening and there is no kind of response or whatsoever. I wonder if in case the order is not delivered I will be able to get my money back...
January 9, 2021
Unprompted review
Reply from Decorema
Hello Noel,
Thank you for your order and your review.
I am very sorry for the late reply back to you, not acceptable. The demand has been very high now around Christmas and the New Year.
Your order is of course shipped out and on it's way to you. I have sent you the tracking number and tracking link to your e-mail for you to see. The reason why it took extra time was because I manually went in the system and redirected the package to the new address so I does not end up att your old address. I hope that is ok and I am sorry for the delay.
Please get back to me.
Thank you.
Kind regards,
Johan
Decorema Customer Service
Ordered dec 22 with promise of 3-4 days…
Ordered dec 22 with promise of 3-4 days of delivery time. Now it's January 8th and I still haven't got my delivery or any kind of information. #3070
Edit: I change my rate due to the reply that I will get a full refund of my money. I will also receive the package from Schenker for free if it is delivered.
January 8, 2021
Unprompted review
Reply from Decorema
Hej Michael,
Tackar för din beställning och ditt omdöme.
Ber innerligt om ursäkt för den sena svarstiden, inte alls meningen eller acceptabelt. Efterfrågan har varit väldigt hög nu kring Jul och Nyår. Jag har skickat e-mail till dig med information om beställningen. Jag har också gått in och gett dig en ordentlig rabatt för dröjsmålet. Jag hoppas att det gör att det känns mer okej. Vill bara ställa allt tillrätta på bästa sätt.
Tackar.
Vänliga hälsningar,
Johan
Decorema Kundtjänst
I can't get an answer from Decorema
I can't get an answer from Decorema. I ordered a training machine, but I haven't gotten any information if that was delivered or not. Can someone tell me if order 3578 has been shipped?
I got the answer that I will get the post number but here I am, still waiting. Can you please send me information about the shipping of the order 3578. Thank you.
January 7, 2021
Unprompted review
Reply from Decorema
Hello Paulina,
Thank you for your order and request.
Your order is of course shipped out and on it's way to you. I will get back to you by e-mail with tracking number and tracking link for you to see. I am sorry for my late reply back to you, not acceptable. The demand has been really high the past few weeks around Christmas and the New Year. We are working as fast as possible to try and respond in time.
Thank you for your patience.
Kind regards,
Johan
Decorema Customer Service
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