Hello,
We are truly sorry to hear about the issues you've experienced with the quality of work, the lack of finishing touches, and the non-existent after-sales service, particularly with the channels on your drawers breaking down. We understand your frustration, especially after having to wait over two months for a resolution.
While we acknowledge that Decorguru is the correct company name, we must clarify that the person you've named, "Jay," is not and has never been a point of contact or an employee of our company.
To help us investigate this matter thoroughly and understand which project this review is related to, could you please provide us with one of the following details:
* Your Invoice Number
* Your Warranty Certificate Number
* Your Moodboards Number
* Any payment-related details (e.g., date of payment, amount, method)
Providing any of these details will allow us to locate your file in our system and address the specific issues you've raised regarding the quality of the work and the service you received.
We look forward to hearing from you so we can properly investigate and work towards a resolution.