Decortie UK Reviews 

107
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fantastic value and quality. Decortie has a great selection of furniture to choose from. We were looking for a particular sized sideboard and found just what we wanted at a really good price. From... See more

Rated 5 out of 5 stars

Excellent quality products and outstanding customer service. The team was friendly, professional, and genuinely cared about making sure I had a positive experience. The ordering process was smoot... See more

Rated 4 out of 5 stars

***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... See more

Company replied

Rated 5 out of 5 stars

I ordered the Chester Hall Stand Shoe Rack. Price was better than elsewhere and came with free delivery. Arrived very quickly, 2 days after placing the order, and packaging was robust. Product is just... See more

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Furniture Accessories
  4. Kitchen Furniture Store
  5. Living Room Furniture Store

Written by the company

We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

107 reviews

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4.7

All reviews

(107)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

The most fun I've had putting a shelf…

The most fun I've had putting a shelf together and it looks great!

Brought item: Decortie Molly Corner Bookcase 5 Tier White Wall Mounted

I highly recommend this product! it is sturdy and good quality finish.

I especially love how adaptable the bookshelves are to the space. The product is two bookshelves halves. Once you have finished assembling the two bookshelves there are any number of different orientations you can slot the two halves together.

Recommend doing with another person to make it easy to lift and reorientate the halves when you're finished.

Took us 3 hours from unpacking boxes to finished shelf in position and we stopped for plenty of tea in between!

March 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Great designs

Great designs, solid excellent quality furniture, easy to assemble, quick delivery, wish I had a bigger house to accommodate more of their furniture! I have bought 2 sideboards in light mocha, a staggered cupboard, 2 bedside tables and a TV stand.

March 28, 2025
Unprompted review
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Rated 5 out of 5 stars

4Star or 5Star you decide.

I wanted to give 4star bc their delivery is ridiculously FAST lol, order Wednesday night and got it delivered Friday morning,

Solid quality, both item are exactly shown on there website, but one of them had a tiny bit(wood) missing which is down the bottom and not visible so it doesn’t bother me, but I'm sure they would’ve resolved it, if i were to contacted them

Con: their website is very laggy, bit frustrating

February 20, 2025
Rated 5 out of 5 stars

I discovered Decortie through another…

I discovered Decortie through another vendor, originally purchasing the gora Sideboard. As I was so impressed with everything, I came to Decortie to see what I could incorporate as a vinyl table, settling on this peice and again, decortie has delivered. 100% recommend. Thank you, again.

February 17, 2025
Rated 3 out of 5 stars

Damaged item issue

Ordered a plant display stand from The Range the item was supplied by Decortie.

On delivery the box was damaged and the wood inside the box is covered in unsightly water marks that do not come off.

I have contacted The Range whe passed the details on with the some of the photographs which caused an issue.

Decortie have come back and said they can't see any damage. Which is clearly there to see.
It has taken since 03.02.25 for the companies involved to sort out the refund. Communication and assistance from The Range was poor.
My refund is now pending.

Decortie have asked me to update the review as they have done everything they can.

The Range have not even acknowledged that there has been any issues apart not even the ones they have created.

Decortie handled my complaint swiftly arranged a refund and let me keep the item.

February 4, 2025
Unprompted review
Rated 4 out of 5 stars

Very easy to put together

This bedside unit is just as shown, nice and solid and very easy to put together. Only giving 4 stars because I was not kept informed of delivery at all and I found it by accident behind a rose bush in my front garden so I have no idea how long it had been there as I don’t use my front door!

January 22, 2025
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Rated 5 out of 5 stars

Tv unit &sideboard

Ordered a tv unit first well what can I say the quality is great looks very expensive for the price had lots of lovely compliments,arrived quick ,so impressed then ordered a sideboard and that was just as great and looks great in living room together thanks ,would highly recommend furniture and company,

December 18, 2024
Rated 5 out of 5 stars

Great service. Highly recommend

Excellent communication throughout and when only part of the order arrived they reacted quickly to resolve. So happy with this quality furniture. Excellent products and service.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I put a wrong address whe i ordered, and they called DHL to change the address. 👍

December 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Great product and service

I ordered the Chester Hall Stand Shoe Rack. Price was better than elsewhere and came with free delivery. Arrived very quickly, 2 days after placing the order, and packaging was robust. Product is just as described and it looks great. Just follow the instructions, as sometimes I got carried away, didn't check properly and had to go back few times to adjust things. Assembly itself to me was easy and straightforward with the instructions. Easily recommended.

November 21, 2024

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