As advertised.
August 8, 2023
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
DecoSouls® is a unique furniture shop that offers a wide range of high-quality furniture pieces, each with its own unique character and style. With locations in Madrid España & Nicosia, Cyprus and Berlin, Germany, DecoSouls® has become a trusted and well-known brand for both local residents and visitors alike. At DecoSouls® we are passionate about providing our customers with furniture that not only looks great but is also functional and durable. Our team of expert designers and craftspeople take great care to create pieces that reflect the latest trends in interior design, while still maintaining a timeless quality that ensures they will never go out of style. Our furniture shop features a variety of styles, from sleek and modern to traditional and classic, so you are sure to find the perfect piece to suit your tastes and budget. We offer everything from luxurious sofas and armchairs to stylish coffee tables and dining tables, and even beautiful outdoor furniture. Whether you're looking to update your living room, bedroom, or outdoor space, you'll find exactly what you're looking for at DecoSouls®.
Contact info
Friedrichstraße 114a, 10117, Berlin, Germany
- info@decosouls.com
- decosouls.com
Advertisement
I recently purchased the Set of 2…
I recently purchased the Set of 2 Tables Decor Mirror Golden Metal and I couldn't be happier with my purchase. These tables are a stunning addition to any space, with their golden metal frame and mirror accents exuding elegance and sophistication. The tables arrived promptly and in excellent condition, thanks to the efficient delivery process. Their versatile design allows for various styling options, making them a perfect fit for any interior style. If you're looking to add a touch of glamour to your home, these tables are a must-have!
June 15, 2023
Unprompted review
Great experience
I get my gaming chair few days ago, everything was perfect. The chair was as described and the shipping was fast. I am very pleased
June 5, 2023
Unprompted review
Marble table
The table I ordered was beautiful but I was told that it was solid marble, instead, it was stone, with a layer of ceramic on top, I received it cracked which was the courier's fault, the customer service was helpful and very quick to answer.
April 10, 2023
Reply from Decosouls
Dear Customer,
We are very sorry to hear about your negative experience with TNT courier service and the damage caused during delivery. On behalf of TNT courier, we apologize for any inconvenience caused.
Regarding your concerns about the product, we would like to clarify that the product description clearly states that the Dining Table DKD Home Decor Steel Marble (130 x 130 x 76 cm) has a layer of ceramic on top of the stone base, giving it the appearance of a solid marble table. We understand that this may not have met your expectations, and we are sorry for any confusion or disappointment caused.
We appreciate your feedback and will work to improve our product descriptions and packaging to ensure that our customers receive the highest quality products and service. We hope that we can still earn your trust and provide you with a positive shopping experience in the future.
Thank you for your understanding.
Best regards,
DecoSouls Support
Really pleased with the item as…
Really pleased with the item as described. From ordering to delivery super smooth service.
March 8, 2023
Reply from Decosouls
Dear Corinna jenner,
Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you are pleased with the item you ordered and that the product description met your expectations.
We are also delighted to know that you found our ordering and delivery process to be smooth and efficient. At our company, we strive to provide our customers with a hassle-free and enjoyable shopping experience, and we are pleased to know that we were able to meet your expectations.
Thank you for choosing our company, and we hope to have the pleasure of serving you again soon.
Best regards,
DecoSouls Support
Advertisement
Amazing service and product!
Amazing service ! beautiful authentic perfect rattan screen divider. A real find. Very happy. Thank you so much
March 21, 2023
Unprompted review
Reply from Decosouls
Dear Emily Dobbs,
Thank you for taking the time to leave us a positive review! We are thrilled to hear that you are happy with the rattan screen divider you purchased and that you found it to be beautiful and authentic.
We take pride in providing our customers with high-quality, unique products that they can enjoy for years to come, and we are delighted to know that we were able to meet your expectations in this regard. We are also pleased to hear that you found our service to be amazing, and we hope to continue exceeding your expectations in the future.
Thank you for choosing our company, and we look forward to serving you again soon.
Best regards,
DecoSouls Support
Beautiful wood and linen headboard.
Fast shipping, perfect product. So impressed and happy with the purchase. It was refurbished, and I’m very happy with the quality and condition - seemed just like new.
February 25, 2023
Reply from Decosouls
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you are happy with your purchase and that the wood and linen headboard met your expectations. We take pride in providing top-quality products and fast shipping to our valued customers, and we hope that the headboard adds beauty and comfort to your bedroom for years to come.
We want to assure you that transparency is a priority for us at DecoSouls. We make sure to indicate in the title of the product when an item is refurbished to avoid any confusion. We are pleased to hear that you were satisfied with the quality and condition of the refurbished item, and we take great care in the refurbishing process to ensure that our customers receive items that meet our high standards.
Thank you again for your positive feedback, and we look forward to serving you in the future. If you have any further questions or concerns, please don't hesitate to contact us, and we'll be happy to assist you.
Reply from Decosouls
Thank you for taking the time to leave us a positive review. We're glad to hear that you find the shoe rack to be good overall. We're sorry to hear that you've experienced some wobbling with the product. Please know that our team takes product quality and customer satisfaction seriously, and we would be happy to assist you with any concerns you may have.
If you'd like to discuss the issue further, please don't hesitate to contact us. We're always here to help and ensure that our valued customers receive a high level of satisfaction with their purchases. Thank you again for your feedback, and we hope you continue to enjoy the shoe rack
A shoppers delight
I recently ordered 4 dinning room chairs. The items had to travel from Spain to Austria. I was so impressed by the companies service, communication was brilliant, i knew every step of the way where my items were. They were packaged perfectly and delivered in one piece. Highly recommend.
February 9, 2023
Reply from Decosouls
Thank you for your wonderful review! We're so happy to hear that you had a great experience with us and that you're satisfied with your dining room chairs.
We understand that ordering items from overseas can sometimes be stressful, but we strive to make the process as seamless and transparent as possible. We're glad to hear that you were pleased with our communication and that you felt informed every step of the way.
Our team takes great care in packaging and shipping products to ensure that they arrive at their destination in the best possible condition. We're thrilled to hear that your items arrived perfectly and that you're happy with your purchase.
Thank you again for your recommendation, it means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Advertisement
I recently ordered the Sofa DKD Home…
I recently ordered the Sofa DKD Home Decor Grey Polyester Glam from Decosouls.com and I couldn't be happier with my purchase. The sofa is the perfect size (135 x 70 x 73 cm) for my living room and the grey polyester fabric adds a touch of glamour. The shipping was incredibly fast and the sofa arrived in excellent condition. I highly recommend Decosouls.com for their excellent products and efficient service.
February 1, 2023
Unprompted review
Reply from Decosouls
Thank you for taking the time to leave us a wonderful review! We're thrilled to hear that you're happy with your recent purchase of the Sofa DKD Home Decor Grey Polyester Glam.
At [company name], we strive to offer a wide range of high-quality products that our customers can enjoy in their homes. We're glad to hear that you found the sofa to be the perfect size for your living room, and that the grey polyester fabric added a touch of glamour to your space.
We take pride in providing fast and efficient shipping, and we're glad to hear that your sofa arrived in excellent condition. Our team takes great care to package items carefully to ensure that they arrive at their destination in the best possible condition.
Thank you for your recommendation, it means a lot to us. If you have any further questions or concerns, please don't hesitate to reach out to us. We look forward to serving you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.