Deelat Industrial AustraliaReviews 

45
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

Sent light ordered promptly. When opened it was obviously a second hand fitting. Dirt over it, leads all hooked up, things not it the right place in the packaging, instructions crumpled and dirty a... See more

Rated 5 out of 5 stars

I had been searching for a particular type of hinge and tried several outlets that could not help. Deelat identified a hinge that suited my job. They dealt with my small order efficiently and patientl... See more

Rated 5 out of 5 stars

We ordered 18 solar lights from Deelat, We found Deelat staff very easy to deal with and very helpful. The lady we dealt with followed up as she promised she would and when the stock was available th... See more

Rated 1 out of 5 stars

This company is complete crap. Still no product, still no response to query’s after 3 months. DO NOT EVER Order from Deelat. You will be signed up to spam emails from “Russell from Deelat” without any... See more

Company replied

Company details

  1. Construction & Manufacturing

Written by the company

Deelat Industrial is an online retailer that sells thousands of high-quality branded and private label industrial products. We have very competitive pricing and pride ourselves on having quick and responsive Australian customer support. Our friendly, knowledgeable and accountable customer service team is based our of Sydney. The website allows our customers to track packages with the click of a mouse, search thousands of industrial products in as heartbeat and review order history easily.


Contact info

4.2

Great

TrustScore 4 out of 5

45 reviews

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No history of asking for reviews

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4.2

All reviews

(45)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

I was able to phone, confirm stock was on hand and gain delivery in a short period of time.
Great attitude toward me as a 'minor' customer.
Appreciated

December 14, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent product & customer service

Excellent product & customer service. I have done my research on Solar Lights, I purchased 1 light as a test. I have since purchases another 2 Street lights and require another 6 in total as I live on small average.
You will not be disappointed with the quality.
Rob NSW

September 1, 2021
Unprompted review
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Rated 3 out of 5 stars

Poor instructions may lead to frustration, but product works well.

The solar street light I purchased has charged for more than a week in bright sunlight, but does not work. I followed the installation instructions correctly. However, after more than a week of bright sunlight the unit has no power at all and won't respond to the remote control.

The installation instruction note that the activation button should not be pressed until the unit id fully charged. However, this is a major problem for three reasons. Firstly, if the unit is being in stalled in a high position, such as at the top of a steel pole, the user has to climb up and try to get access to it when they believe it has charged enough. Secondly, there is absolutely no way of knowing if the activation button has been accidentally pressed during handling or installation. There is absolutely nothing to indicate whether or not unit is 'active' or not 'active'. The third problem is that there is no way of telling whether the unit is charging or has charged enough. So after a week of bright sunshine, I don't know whether or not my unit is active, and if it is, whether it is charging.

This unit is a TOTAL WASTE OF MONEY.

Do not buy this unit, and perhaps do not buy anything else from Deelat.

NOTE - After posting the above review I sent an email to Deelat requesting follow up. A representative from Deelat called me back the next business day. He told me that to activate the unit I needed to hold the button down for three seconds. After doing so, the unit worked has as intended and does a great job.

My frustration would have been avoided if the instructions stated that the activation button needed to be held down for three seconds.

So now my assessment is that the product is great, the follow up in resolving problems is very good, but the installation instructions are very poor.

July 1, 2021
Unprompted review
Deelat Industrial Australia logo

Reply from Deelat Industrial Australia

Hello John -

We are sorry to hear that your solar street lights is not performing well for you. The unit does require the activation button to be pressed after the unit is charged. We are happy to provide you with a complete refund if you are not satisfied. Please call us for free at 1800 646 091. We are happy to get that going for you right away.

Thanks !

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Rated 5 out of 5 stars

Great prices and Great Product

Great prices and Great Product
Great prices and Great Product, Bought Portable Exhaust Fan - Ventilation Diameter 200 mm - Single Phase 220V. Quick delivery of my purchase and Good Product !

February 28, 2019
Unprompted review
Rated 5 out of 5 stars

Awesome company, awesome people

Awesome service, they go above and beyond to get your product to you fast and efficiently. Good quality products arrived in perfect condition. Highly recommend shopping with Deelat Industrial Australia. AAA+++

January 28, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service

We ordered 18 solar lights from Deelat, We found Deelat staff very easy to deal with and very helpful. The lady we dealt with followed up as she promised she would and when the stock was available the delivery time was excellent, much quicker than I could have ever expected.
We are yet to use our products however previous purchase has proven to be very good.

October 31, 2018
Unprompted review
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Rated 5 out of 5 stars

Ticking all the boxes.

This was my first purchase from Deelat and I was suitably impressed.
Good communicators, quality product, well packed for shipping.
They made it seem effortless.
I will be back for more

May 14, 2018
Unprompted review
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Rated 4 out of 5 stars

Fixed problem really well

Sent light ordered promptly. When opened it was obviously a second hand fitting. Dirt over it, leads all hooked up, things not it the right place in the packaging, instructions crumpled and dirty and folded inside out. Called Deelat and they were most apologetic and sent a new fitting straight away which arrived the next day - which is amazing considering it normal takes 4 days or more to get deliveries to Norther Rivers area. Their response to the problem was first class.
So they would have got 5 stars other than the initial stuff up.

February 8, 2018
Unprompted review
Rated 3 out of 5 stars

Waiting

Waiting on arrival of products.

November 9, 2017
Unprompted review
Deelat Industrial Australia logo

Reply from Deelat Industrial Australia

Hello please call our toll-free customer support line at 1 800 646 091 anytime. We are happy to work through any delay with you, offer store credit and or refund your order in full. Thanks for choosing Deelat Industrial, we are working hard everyday to make all our customers 100% satisfied.

Rated 2 out of 5 stars

Product not as described

October 2, 2017
Unprompted review
Deelat Industrial Australia logo

Reply from Deelat Industrial Australia

Hello, please feel free to call our customer support line in Australia toll-free 1 800 646 091 anytime. We guarantee all our products arrive as described and will gladly do an exchange or full refund for you.

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