Deelat Industrial USAReviews 

105
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The solar powered attic fan arrived quickly and it's working perfectly. A very sturdy, well-made item that operates exactly as promised. Good communication and follow-up from Deelat. I took a chance o... See more

Rated 5 out of 5 stars

The quality of their product is Very Good, What is BETTER, their response and quick action for an urgent need! I was treated curteously given straight answers, in my situation was near their ship... See more

Rated 5 out of 5 stars

I just received my second 1000 lumen solar security light. Price seems to go up every time I purchase another one . Besides the increase in price eveything is great. Reliable shipping and service. Pro... See more

Rated 5 out of 5 stars

The part I needed was an inexpensive metric copper tee. The order was accepted but the part was not in stock. Instead of simply cancelling the order, the company’s service manager called and offer alt... See more

Company details

  1. Construction & Manufacturing

Written by the company

DEELAT INDUSTRIAL USA sells thousands of high-quality branded and private label industrial products USA-wide. We have very competitive pricing and pride ourselves on having the most responsive, friendly and accountable customer service found anywhere. Our state-of-the-art website allows our customers to track packages with the click of a mouse, search thousands of industrial products in as heartbeat and review order history.


Contact info

4.9

Excellent

TrustScore 5 out of 5

105 reviews

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4.9

All reviews

(105)

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Rated 5 out of 5 stars

Great customer service

I called in and received very good customer service, Raul and Jesse were very helpfull in getting my order shipped out to me.

February 24, 2018
Unprompted review
Rated 1 out of 5 stars

Spent $1,000 on a light it didn't work…

Spent $1,000 on a light it didn't work return it light they have my money I have no product and no money can waiting for the company to help me it's the big run around nobody's taking responsibility and they have my money.

i have already returned the light where is my money?

February 18, 2018
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Kerry, we are happy to have you return the product for a full refund. We also have extensive troubleshooting tips for charging our solar powered outdoor lighting in the winter months as the procedure if different than in the summer months. Please call us at 1-888-667-5776 anytime. We are happy to help.

A check was issued and sent to the customer for a full refund on this order. Customer confirmed satisfactory resolution.

Rated 1 out of 5 stars

dealing with deelat was a really bad …

dealing with deelat was a really bad experience.after they receive my payment they send me a used item in bad condition.i sent pictures of the item dirty and used butthey never send me a new item or return my money
Customer Service really bad.
Be care full of doing bussines with this company

February 13, 2018
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Javier - we do not send used items out to our customers ever. Please call our toll-free customer support. We stand by our products and if you are unsatisfied with your product in anyway we will not hesitate to issue an emailed shipping label so that you can send the product back for a full refund.

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Rated 1 out of 5 stars

Pathetic service... over promised under delivered.

It's been 4 weeks since I placed order and still have not received. The day order was placed, I received an email there was no product in stock...website made no distinction if product was in stock. I was promised 7-10 day shipping and be reimbursed for overnight shipping...did not happen either. Sent emails that were ignored. Now almost 4 weeks later, It may have been shipped but no tracking number. No one to answer the phone, LIVE help said it was shipped but ordered is delayed a few days...Did get a call but was told it was shipped but on wrong carrier. I have no confidence I will receive the $500 body camera. At this point don't have confidence the camera will work. They were not rude at any time.

November 30, 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Don - please feel free to reach out to our toll-free customer support at 1 888 667 5776 if you are unsatisfied with your product in any way. We are happy to refund you in full and stand by the quality of our products.

Rated 5 out of 5 stars

I give Deelat the highest of ratings

I give Deelat the highest of ratings. From my contact with customer service my order was in my hands in 4 days from the West coast. This is a very high quality part at a very reasonable price.

September 4, 2017
Unprompted review
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Rated 5 out of 5 stars

Excellent Service!

My experience with Deelat has been one of exceptional customer service and consistent feedback so that I was always aware of the progress of my order. I wish I could make all my purchases from them! Keep up the great work guys!

Allan Mohammed

August 31, 2017
Unprompted review
Rated 3 out of 5 stars

I WAS QUOTED 3 WEEKS DEL

I WAS QUOTED 3 WEEKS DEL. AND IT TOOK AT LEAST 6-7 WEEKS TO GET IN.

August 25, 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Billie, Thank you for your constructive criticism. We are sincerely sorry that we were not able to fulfill the order on the timeline that you expected. Please call us at 1-888-667-5776 and we'd be happy to provide you with store credit or a partial refund for the inconvenience you've experienced.

Rated 4 out of 5 stars

I ORDERED THREE FANS FOR OUR HOUSING …

I ORDERED THREE FANS FOR OUR HOUSING AUTHORITY AND THEY CAME IN AS EXPECTED ALL WERE DAMAGED TO AN EXTENT ONE WAS WORSE THAT THE OTHERS. I EMAILED THE COMPANY AND ADVISED OF THE DAMAGE . THEAY ASK ME TO SEND THE FANS BACK AND RECIEPT FOR THE MAILING AND THEY WILL REINBURSE ME THE SHIPPING AND WILL FILE A CLAIM WITH FEDEX FOR THE DAMAGES. SO FAR EVERYTHING IS OK

August 24, 2017
Unprompted review
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Rated 3 out of 5 stars

Well.....

Well....., I actually forgot I ordered a sump pump from Deelat because so much time went by. I called and they told me it was on back order. A few months later they emailed me saying the one I wanted was not available, but, if I wanted, they'd send me one within a week that was "close to the one I ordered". I emailed back cancelling the order.
Two weeks later i received the pump i thought I cancelled on.
It was dented with no instructions or manual inclosed.
It looked very generic.
I was a bit annoyed upon receiving it but I kept it anyway.
I had no energy to return it, and i might need it.
Who knows; it could be a great pump.
Skee

August 8, 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Skee - we do apologize. We did have a disruption to our sump pump supply chain. It has been resolved now and all sump pump are shipping immmediately. Please feel free to call and we'd be happy to provide you with store credit or a partial refund for your patience. 1-888-667-5776.

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Rated 2 out of 5 stars

Took a long time to get the order

Took a long time to get the order. Was told many different ship dates. Got weeks later than was told at the being.

June 29, 2017
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Jamie, we a sincerely regretful that we could not meet your shipping timeline expectations for this order. We will make it up to you, please call us at 1-888-667-5776 and we will provide you with store credit or a partial refund. Our customers complete satisfaction 100% of the time is the goal our company is continually trying to achieve. Thank you for your feedback.

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