Charged without consent, ignored 4 cancellation requests — avoid
I was charged CA$29.51 (US$20.00) on June 26, 2026 for a MetaGPT X Pro subscription I did not intend to continue. I sent four separate cancellation and refund requests to their support team over multiple days and received absolutely zero response — not even an automated acknowledgment.
The subscription was billed to my Visa without any meaningful reminder or warning before the charge. When I tried to resolve it through their support channel, I was met with complete silence. I have now had to escalate to a Visa chargeback dispute because this company simply does not respond to customers.
The product itself may work for some people, but a company that ignores cancellation requests and refuses to engage with billing disputes is not one I can recommend. If you sign up, be very careful — cancelling is apparently not something they make easy or acknowledge.