DefenderShield Reviews 109

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many appreciate the thoughtful design, especially for phone cases, and the perceived health benefits of EMF protection. The customer service is frequently highlighted as exceptional, with many people commending the staff's helpfulness, professionalism, and responsiveness in resolving issues. However, some customers experienced issues with product fit and design, particularly with cases being too tight or having flimsy components. There were also occasional reports of headphones not working correctly or products arriving with defects. A few people also mentioned difficulties with the ordering process, such as incorrect items being shipped or website usability issues.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and effectiveness of... See more

Quality

People report positive experiences with quality. Many customers praise the quality of products, noting items... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Consumers find the user experience to be ambiguous. Some reviewers express enjoyment and satisfaction,... See more

Order

Customers had ambiguous experiences with their orders. Many reviewers appreciated the quick delivery and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my new phone case. Finally a product that offers a magnetic design that holds my phone super secure inside but also allows me to remove it easily. Much much better than sticking to ph... See more

Company replied

Rated 5 out of 5 stars

The iPhone 17 Pro wallet case has arrived safely and fits the phone exactly. I had been concerned by other reviews stating that it was a poor fit, and had made contact with customer service to check i... See more

Rated 5 out of 5 stars

They seem like quality earbuds, work well so far in the limited time I've had them to use them. They don't cancel background noise unfortunately. One pair came with a kinked tube; they quickly repla... See more

Company replied

Rated 5 out of 5 stars

I had feedback and wanted to share it with the company. They returned my call, listened to my feedback and really listened to my concerns and responded in a caring, professional way. We have been loya... See more

Company replied


Company details

  1. #10 of 27 best companies in Cell Phone Accessory Store
  2. #18 of 33 best companies in Bags and Luggage Store
  3. #44 of 61 best companies in Computer Accessories Store
  4. #85 of 145 best companies in Health and Beauty Shop

Written by the company

Based in the United States, DefenderShield® is a team of passionate engineers, scientists, and health enthusiasts with decades experience in technology health and wellness. Our mission is to improve digital wellness and reduce the harmful effects of technology with our range of EMF shielding solutions and educational resources. We strongly believe EMF protection is necessary to reduce our chronic exposure to electromagnetic field (EMF) radiation that emits from digital devices and screens. Additionally, we are committed to prioritizing sustainable practices in the development and distribution of our products, ensuring that our efforts both improve our impact on the environment and contribute to a healthier planet.

Warranty

(One Year Limited)

DefenderShield warrants this product and its parts against defects in materials or workmanship for one year from the original purchase date. During this period, DefenderShield will replace defective products at no cost to the customer. This limited warranty extends only to the original purchaser of the product when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by drops, typical wear and tear over time, the natural breakdown of colors, the materials with use, accident, unreasonable use, improper care, modifications, alterations or negligence. DefenderShield EMF Shielding by the Yard and Wallpaper is non-refundable, non-exchangeable and not covered by the One Year Limited Warranty due to its custom measurements. DefenderShield makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this product other than as set forth below. DefenderShield makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description. The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

109 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

The earbuds will not stay on

The earbuds will not stay on! I tried all the sizes and my friend try it too and they fall off immediately. Sounds quality pretty bad as well. Returning.

April 26, 2026
Unprompted review
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Reply from DefenderShield

Hi Rachel, we are so sorry to hear that these didn't work out for you. Please feel free to reach out to our support team if we can help.

Rated 5 out of 5 stars

10/10 Recommend

Arrived on time and I can see a difference in my 10 year old sleep. She falls asleep immediately no more fuss.

April 3, 2026
Rated 5 out of 5 stars

response to my warranty

The response to my warranty claim was quick, easy and hassle free. I appreciate that. This is my second pair of headphones and they have been great. My only issue is they get tangled up all the time. Not as convenient as the retractable head set I used to use. My doctor saw me wearing them and said get rid of those right now. You are radiating your brain and recommended I buy Defender Shield headphones. It was a good thing to do. I had an experience 2 years ago with a Smartwatch I had worn for several months. I noticed pain in my arm and when I stopped wearing it the pain went away. I don't use Bluetooth anymore. People need to be more aware of the dangers of EMF. Thank you.

April 23, 2026
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Reply from DefenderShield

Thank you, Timothy! We are glad you found us!

Rated 3 out of 5 stars

Flimsy strap and plastic hardware make it three stars.

The pouch part itself is five stars but the strap and cheap plastic hardware leave me insecure about its strength if I’m out and about. I can’t just throw it on and forget about it. Also, The flimsy strap makes it so that it moves around my body to the back of my body unlike other similar type cross body pouches with more substantial straps that stay to the front of the body.

March 30, 2026
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Reply from DefenderShield

Hi Joanna, thanks for sharing! We would love if you could reach out to our support team so we can help out with a possible replacement!

Rated 4 out of 5 stars

Getting EMF RAD & ILFN VIB informed saves Lives*

Thank you for your efforts to recognize EMF/ RF Radiation and offer Education and PROTECTIVE Shielding products that help folks like us attempt to survive our assault into serious Electromagnetic Hypersensitivity. Everything we thought was good and true about living in the US changed once we were forced to get informed. Please don't wait, be proactive with EMF Radiation and Infrasound Vibration as the symptoms can be excruciatingly painful and disabling; stealing your hope for the future. Our best resources; Geovital academy, Austria - *Dr Mariana Pereira's 30 year research video; Infrasound Low Frequency Noise - Dr Barrie Trowers; wifi dangers videos - Dr Sharon Goldberg; EMF Effects & Immunology Videos. Please start conversations and advocacy to have Tested Proven EMF Rad & ILFN/Vib SAFE modest Homes (libraries & churches) for Everyone. ~ Let's find ways to get thermal curtains and high R insulation in every home/apt to lessen the need for toxic man-made energies. ~ And use our own brains, rather than RF microwave weapons, to create safety strategies that help protect all humans sanely & humanely. Thank you Defender Shield; I wouldn't be able to be online limited hours weekly without your e.gloves. Sewing the tips with thread early on seriously helps prevent edges from opening. Sincerely, J

May 19, 2025
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Reply from DefenderShield

Thank you for your kind words, Julie!

Rated 5 out of 5 stars

Great item!

I ordered my second telephone carry case from this company. My first one lasted five years before showing wear. That is with me carrying it in my back pocket everyday. My second one came very fast and is made with quality materials. Thank you.

March 24, 2026
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Reply from DefenderShield

Hi Kathleen, glad to hear you are enjoying your phone case!

Rated 5 out of 5 stars

I ordered an iPhone 17 pro case &…

I ordered an iPhone 17 pro case & received an iPhone 17 case, which won’t fit my phone. After a couple of emails I discovered the company doesn’t do refunds but if I paid to send it back, & reordered, they would send the 17 pro case, which they do indeed make. So I sent the case back & reordered, and got the SAME 17 case again. Have requested a refund since this is still not a case I can use and have yet to hear from them.
UPDATE 4-17-26: Within a day of posting this review, I was contacted by the Defender Team ( a total of 7 emails!) and was refunded for both incorrect cases, a well as expediting the order of the correct case. Their suggestion was that they might have an incorrect link on their web page, and were looking into the problem. Their responses were above and beyond what I expected, and we could all wish to receive such service on all of our transactions! I now have a new case ( my second defender case) and feel that both my expensive phone and my self are well protected.

March 22, 2026
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Reply from DefenderShield

Dear Bettye,

We are so sorry for the frustration this experience has caused. Receiving the incorrect model twice is absolutely not the standard we strive for, and we sincerely apologize for the inconvenience this has caused you.

We want to let you know that our support team reached out to you via email earlier today to address this and provide a full resolution. Please check your inbox (and your spam folder, just in case) for our message.

We are committed to making this right and appreciate your patience as we rectify the situation.

Best regards,
The DefenderShield Team

Rated 5 out of 5 stars

Very enjoyable experience

Very enjoyable experience! I received my warranty item shipped pretty quickly and they resolved my issue promptly!

April 13, 2026
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Reply from DefenderShield

Glad we were able to help!

Rated 5 out of 5 stars

Great customer service

Great customer service, great delivery, and overall amazing products! Would highly recommend!

March 20, 2026
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Reply from DefenderShield

Thanks, Maria!

Rated 5 out of 5 stars

My headphones stopped working on the…

My headphones stopped working on the right side. I emailed them right away and they sent me out a new pair! I would work with this company again as they stand by their product!

March 31, 2026
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Reply from DefenderShield

That is great to hear, Dixie!

Rated 5 out of 5 stars

A photographer's essential

As a photographer, my eyesight is everything. So I’m really mindful about protecting it, especially with how much time I spend on screens. Since using Lightbody Total Eye Health + Blue Light Filter, I’ve noticed a big difference in how my eyes feel at the end of the day-less strain, less fatigue, and more clarity.
I love knowing I’m not just getting short-term relief, but also supporting my long-term eye health. It’s such an easy addition to my routine, and for me, it’s absolutely worth it.

March 19, 2026
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Reply from DefenderShield

Thanks, Delia! That is great to hear!

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