Deff Reviews 1,747

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Several orders with Deff, never any issues, fast delivery, items well packed and some excellent deals available. Highly recommend.

Rated 5 out of 5 stars

purchased a couple of blue rays as a birthday gift. I cannot say anything about the actual discs as I haven’t yet given them to the recipient. I was however extremely impressed with the delivery. The... See more

Rated 5 out of 5 stars

Thank you very much Deff for the continued levels of excellent service. I’ve recently placed a few orders following guidance from their staff, ensuring I get the correct editions I’m looking for.... See more

Rated 5 out of 5 stars

Fantastic service. Dispatched very fast, packaging was perfection for a collectors edition, unlike other companies who seem to think it's acceptable to put a £40+ item in a flimsy envelope and ca... See more

Company details

  1. DVD Store

Written by the company

Over 50,000 titles in stock. Movies, TV Series & Documentaries. Boxsets, Steelbooks, Limited Editions, Rare and deleted titles from the UK's video specialists. Free Delivery


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Top-notch service

I've ordered several items from Deff, both on their website and via Ebay, and they're an absolutely fantastic retailer. Their delivery/dispatch time is always fast and exactly as described and the packaging is perfect. Quality every time!

August 7, 2022
Advertisement
Rated 5 out of 5 stars

Great and prompt customer service

I emailed this company to query an order status - I'd placed an order for two items, one of which was on back order, and after a couple of days the order status still read 'warehouse processing'. I emailed to check and they confirmed that as it was all one order the in-stock item would be held back until the other was in stock. At my request they immediately refunded the in-stock item so I could place a new order for it which would be despatched today. The whole exchange too about ten minutes. Very satisfied!

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Always happy with Deff

Always happy with Deff. I have used several times now and will continue to do so. Items always arrive quickly and are very well packaged so no need to worry about things arriving damaged. 5 stars. Highly recommend.

July 6, 2022
Advertisement
Rated 5 out of 5 stars

Great company would recommend

Great company communication was very good and my item arrived quicker then I thought it would packaged very well with care and my item was in perfect new condition many thanks 👍👍

July 6, 2022
Rated 5 out of 5 stars

First class service

First class service! Fast delivery every time, orders ALWAYS well packaged, and great communication with staff who always go out of their way to make sure each transaction is a happy one! Cannot thank them enough!

July 4, 2022
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look