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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and ability to make them feel comfortable and at ease. Many highlight the personalized approach, where staff genuinely listen to concerns and provide honest, clear explanations about treatments and expected outcomes, without any pressure to upsell. The quality of service and results are frequently described as outstanding, with many people expressing satisfaction with their improved appearance and renewed confidence. However, some customers were dissatisfied with specific experiences, noting concerns regarding the approach to certain procedures, with some customers expressing dissatisfaction with the results and the methods used, such as the absence of ultrasound guidance. Additionally, a few people mentioned encountering unprofessional communication and a lack of attentiveness from certain staff members, particularly regarding patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, consistently praising the high standards of care and outstanding... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the results of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns,... See more

Rated 5 out of 5 stars

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the wh... See more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!! Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk throu... See more

Company replied

Rated 5 out of 5 stars

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on boa... See more


Company details

  1. Plastic Surgery Clinic

Information provided by various external sources

A new concept in facial aesthetics and cosmetic dentistry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Exceptional Care and Stunning Results!

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the whole process. The service was flawless from start to finish, and my results are even better than I imagined. I wouldn’t trust anyone else with my lips!

October 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Dr Arreni is lovely

Dr Arreni is lovely. She is very easy to talk to and does a wonderful job at explaining and reassuring you before any procedure. I am delighted with the results and will definitely be returning

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Arreni is incredible

Dr Arreni is incredible. Have been going to see her for a number of years as she truly is the best! She really listens to what you want to achieve, whilst giving her professional opinion on what will achieve the most natural results. Such a personable, talented aesthetics injector who really makes you feel comfortable and helps give the best results!

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I moved to Define clinic after being very impressed by their online presence and reviews. I also needed to find someone new to do my Botox because the last doctor I went to, moved away. The receptionist was lovely, very helpful, and she booked me in with Dr Elina.
I must say Dr Elina was so lovely and gentle that when she did my botox I thought for a moment maybe I needed more because I hardly noticed her injecting me. . . But it turned out to be just perfect, more perfect than it has ever been!! I will not be going elsewhere. Highly, highly recommend. Oh and the clinic is beautiful with its own carpark. The whole experience start to finish was great! Thanks

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Juliane Treatment Review

I have been a client of Dr Benji Dhillon for several years now and he recently told me about a new treatment to the clinic called Juliane which he thought might be of interest to me. Well, what can I say, this treatment has given me such amazing results, even after just one treatment! My skin looks younger and healthier, it literally feels like the collegen has been restored.
It’s amazing !!!
I can thoroughly recommend the Juliane treatment.
Thank you Dr Benji Dhillon !

June 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Personable and Honest

Love seeing Dr Arreni, she is so understanding and does what is right rather than what can be done. Very friendly and reassuring.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Elina has been fantastic

Dr Elina has been fantastic, she listened to my skin concerns and offered a range of options. We planned the phases of each treatment to get the best result, my skin has improved drastically as a result. I am so happy with the progress so far.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

In Safe Hands with Dr Arreni

I’ve been seeing Dr Arreni for anti-ageing treatments and subtle tweaks for a couple of years now, and I honestly wouldn’t go anywhere else. She’s not only incredibly knowledgeable and skilled, but also has that rare ability to make you feel completely safe and cared for. I trust her implicitly.

What I really appreciate is her honest, realistic advice—there’s no upselling or pressure, just expert guidance on what will give me the best results for my budget. And she’s genuinely lovely too, which makes every visit a pleasure. Highly recommended if you’re after natural, confidence-boosting results with someone who truly knows what they’re doing.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

I've had wonderful treatment with Dr…

I've had wonderful treatment with Dr Elina at Define Clinic in Beaconsfield. Dr Elina really listened to me with my skin concerns, but also reassured me with treatments that she knows I don't need. The appointments ran on time and I was never kept waiting. I had 4 points of botox, with a follow up review 3 weeks later, she took her time, was patient and honest. The clinic has free parking, a lovely waiting area and a beautiful architecture in the old town. All the staff i've met have been lovely. I highly recommend Dr Elina and Define Clinic for all your skin concerns

July 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Dr Elina is a magician

Dr Elina is a magician! She takes a measured and considered approach and really took my concerns on board. She advised me to undergo a course of BBL treatments and I am blown away by the results. What I especially appreciate (besides her incredible bedside manner) is that she doesn’t try to oversell or use a one size fits all approach. I genuinely feel like I’m in very safe hands and now I look a few years younger. I can’t wait to see her again

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Just had my Botox appt with Dr Teuta

Just had my Botox appt with Dr Teuta. She provided an extremely professional service and expert advice. In particular I really value her honesty around what would work well and not so well on my face. Love the Define clinic - staff are very friendly and helpful!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Arreni is incredible

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on board what you're asking for and is amazing at what she does. I completely trust everything she says and wouldn't go anywhere else

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend Dr Berisha and Define…

I recommend Dr Berisha and Define Clinic without reservation! Dr Berisha is warm, professional and knowledgeable. She’s worked with me over the last year to get fantastic results that are super natural. I know I am in a safe pair of hands when I see her.

June 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Dr Arreni was amazing

Dr Arreni was amazing, she listened to my concerns and provided effective solutions that catered to my needs. As I’m a newbie to injectables, she gave me peace of mind and gave me the subtle enhancement I desired.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

I had treatment with Dr Arreni

I had treatment with Dr Arreni, she put me at ease straight away and listened to my concerns. I felt very reassured, the treatment was pain free and results look amazing. Highly recommend any treatment with Dr Arreni!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Teuta Berisha - Define Clinic

I have had several aesthetic treatments with Dr Teuta Berisha at Define Clinic.

She is a superb practitioner and would recommend her to anyone who is interested in aesthetic treatments. Teuta is so friendly, welcoming and informative. I feel totally at ease in her hands and will continue see her and the clinic for all my treatments.

June 11, 2025
Unprompted review
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Rated 5 out of 5 stars

I came into the define clinic to assess my face

I came into the define clinic in central London for an assessment as I have generally clear skin but redness that makes me feel insecure and always feel I need to cover my face.
Today I was met by someone called Hayley at reception who straight away was so empathetic, calming and helped me feel that I can get the right solution. I don’t usually like sometimes people are rude and don’t take time to understand what is it I need. From then she booked me in a skin anaylsis with Paris.

The skin analysis was truly humbling but it made me realise what I need to fix. Paris was phenomenal at not only making me feel that it’s fine and we can help you? But any of the percentages that showed such as my pores being high she didn’t make me feel small. For someone w no is insecure I have never felt more confident. I will be booking in for a skin chemical peel.

I will be coming back. You need to ask for them when you come in.

June 6, 2025
Unprompted review
Define Clinic logo

Reply from Define Clinic

Hi Reece,
Thank you for taking the time to leave a review. We are so pleased that you have shared your 5* experience of our clinic in Fitzrovia, London.
We're very proud of Hayley and Paris, they consistently ensure that every patient has the best visit possible.
We look forward to seeing you in clinic soon and can't wait to see the results of your skin peel!

Rated 5 out of 5 stars

Professional and knowledgable Dr Arreni

I’ve been coming to Define clinic for a number of years now and every visit has been outstanding.
I was a little apprehensive at first, having not had any tweakments before but from the moment I met Dr Arreni she put my mind at ease. She is professional and knowledgeable and I love that she will steer you away from treatments you do not need. She is warm and attentive and I always look forward to my appointments with her as it’s like catching up with a friend.
My skin is the best it has ever looked and I feel more confident than ever thanks to Dr Arreni and Define Clinic. I know I’ll continue to be a regular customer for years to come.

June 5, 2025
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your lovely 5* review of Dr Arreni, We are proud to have her as part of the team and we're so happy and pleased to hear how delighted you are with your results.
We look forward to seeing you again soon.
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

Highly recommend Dr Arreni for facial Aesthetic

I visited Define Clinic yesterday for a follow-up facial aesthetics treatment with Dr Arreni, and once again, I am extremely pleased with the experience. I began my treatment journey with her last December, which was my first time exploring facial aesthetics.
Dr Arreni’s expertise, gentle approach, and attention to detail immediately put me at ease. What impresses me most is her refined aesthetic sense—she truly understands how to enhance natural features in a subtle and elegant way. I feel confident and refreshed, never overdone.
I’m very happy with the results and would highly recommend Dr Arreni to anyone considering facial aesthetics for the first time or looking for a trusted practitioner.

June 5, 2025
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your kind words about Dr Arreni and positive 5* review! We're thrilled to hear that you had a great experience with us. Your support means a lot and motivates our team to keep delivering the best service possible.
Best Wishes;
The Define Clinic Team

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