de Havilland Group Ltd Reviews 150

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

We’ve used de Havilland for 6 years now, and have always used Neil Moakes. The whole process is seamless, and as we have used him 3 times now, he knows exactly what we want / require and makes the who... See more

Company replied

Rated 5 out of 5 stars

I used de havilland for my first mortgage 5 years ago and again this year for my remortgage. I would recommend to anyone I find the brokers helpful, honest and trustworthy. Thank you so much!

Company replied

Rated 5 out of 5 stars

Being first time home owners, Neil was always there for us, patiently to explain the process, share all information in transparent manner, provide pros and cons and really advice and hand hold us th... See more

Company replied

Rated 5 out of 5 stars

Our road to purchase our first house has been very rocky and without the help and support from Mark and the team we would never have made it. Mark’s experience, attitude and persistence helped us thr... See more

Company replied

Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Home Insurance Agency
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

De Havilland have a wealth of experience in arranging mortgages for all types of client, and have specialists on board to help with residential, buy to let, shared ownership and commercial mortgages


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

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Rated 5 out of 5 stars

Excellent efficient service.

Excellent efficient service.

May 16, 2024
Unprompted review
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Reply from de Havilland Group Ltd

Hi Mohammad, thank you for taking the time to leave a review, and I'm pleased that Neil and the team were able to offer such a good service to you.

We look forward to being able to help you again in the future.

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Rated 5 out of 5 stars

The team at de Havilland were on hand…

The team at de Havilland were on hand at all times to help and advise every step of the way throughout my remortgage. I would definitely use them again.

June 3, 2024
Unprompted review
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave your review. I'm glad that you found the service provided by Neil and teh team so helpful. We all look forward to helping you again in the future.

Rated 5 out of 5 stars

Everything went very well

Everything went well. Tom was great, good communication through the whole process, very pleased thank you

June 3, 2024
Unprompted review
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Reply from de Havilland Group Ltd

Hello Steve, thank you for talking the time to leave your review, I'm pleased to hear that Tom was able to do such a good job for you and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Mortgage application

We really enjoyed and appreciate the outstanding service Havilland did for us regarding our mortgage.

We will surely recommend your service to the people.

Thank you de Havilland Group.

April 17, 2024
Unprompted review
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Reply from de Havilland Group Ltd

Thank you for taking teh time to leave your review. I am so pleased that you found our service to be outstanding, and we look forward to you passing our details on you friends and family, and to helping you again in the future.

Rated 5 out of 5 stars

Tricky mortgage application

Our road to purchase our first house has been very rocky and without the help and support from Mark and the team we would never have made it. Mark’s experience, attitude and persistence helped us through the trickiest curveballs and we are very grateful that our paths have crossed. If we ever need mortgage advice again de Havilland will be our go to choice and we highly recommend them to everyone.

May 30, 2024
Unprompted review
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Reply from de Havilland Group Ltd

Hi Agnes, thank you so much for taking the time to leave such a lovely review. I am so glad that Mark was able to go the extra mile to help you achieve your goal of home ownership.

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Rated 5 out of 5 stars

Hassle free experience

My remortgage has been done smoothly, efficiently. The advise and help given by Mark and the administration team greatly appreciated.

May 22, 2024
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Reply from de Havilland Group Ltd

Hi Manomi, thank you for taking the time to leave your review. I am so pleased to hear that Mark and the team were once again able to offer you such a great service.

Rated 5 out of 5 stars

Wouldn’t use anyone else.

I have used De Havilland for 3 property purchases over the last 10 years and Neil Rippon has been fantastic every time. He is very knowledgeable, has always got me the best rate, and responds to enquiries in a timely manner.

November 30, 2023
Unprompted review
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave your review. It's great to hear that Neil is doing such a great job for you and achieving the very high standards that we set for all our team at de Havilland.

We look forward to helping you again in the future, and don't forget that if you recommend friends & family to us we will donate to our appointed charity the Noah's Ark Children's Hospice in North London.

Rated 5 out of 5 stars

Excellent Service

I have dealt with Neil Rippon at the Dehavilland Group on several occasions now and the level of service the firm provides is second to none, they are fantastic, I see them as a my trusted mortgage advisor and won’t use anyone else. I highly recommend Neil.

May 15, 2024
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave your review Ian. It's so good to hear that Neil is meeting the high standards that we set at de Havilland time after time.

We look forward to a continuing relationship in the future, and remember that if your recommend friends and family to us we will donate to our appointed charity, the Noah's Ark Children's Hospice in North London.

Rated 5 out of 5 stars

Outstanding service received from Neil…

Outstanding service received from Neil M. He is very helpful, responds quickly to any queries and looks for the best deals on the market.
I have been using this company for years and have never been disappointed. I strongly recommend them.

April 30, 2024
Unprompted review
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Reply from de Havilland Group Ltd

Hi Marie, thank you so much for taking the time to leave your review. I'm so glad that Neil was able to give you such outstanding service again, and we look forward to being able to assist you again in the future.

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Rated 5 out of 5 stars

All the staff were amazing and so…

All the staff were amazing and so helpful, especially my mortgage advisor Mark

April 23, 2024
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave such a nice review for Mark and the team. We always strive to do the very best we can for every client, so to hear that you have had such an amazing experience means that we are achieving our goal.

Rated 5 out of 5 stars

I have been working with De Havilland…

I have been working with De Havilland since i bought my first flat nearly 20 years ago and thier solid knowledge base and help has seen me right, they have integrity and old school customer service and its breath of fresh air.

April 3, 2024
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave your review Yasmin. It's gratifying to hear that we have been there to deliver our high levels of client service for you.

Rated 5 out of 5 stars

Mortgage

Very helpful with everything related to the mortgage from day 1.
Thank you very much Andzelika, Sarah and all the Dehavilland team!

March 28, 2024
Unprompted review
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave your review Cosmin. I am pleased that Sarah and the team were able to help you and Simona achieve your goal. We look forward to being able to help you again in teh future.

Rated 5 out of 5 stars

Tom was fabulous to work with

Tom was fabulous to work with. He explained everything and work tirelessly to get the best deal for us. Kept me updated throughout the whole process.

March 13, 2024
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave your review Hannah.

I'm so pleased that Tom was able to do such a great job for you and we look forward to helping you again in the future.

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Rated 5 out of 5 stars

Great service in helping us with our Mortgage

Great service in helping us with our Mortgages, thank you to Neil Moakes for ensuring we got the best deal, and thank you to Andzelika Licholat for the support during the application

March 5, 2024
Unprompted review
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Reply from de Havilland Group Ltd

Julia, thank you for taking the time to leave your review, feedback is very valuable to us as it allows us to learn what we do right and to hone those skills and to make sure any shortcomings are addressed.

I'm so glad that Neil and Andzelika were able to offer such a great service for you, I understand that it was quite an arduous journey for you and it's good to know that Neil & Andzelika were there to support you, and we look forward to being able to help you again in the future.

Rated 5 out of 5 stars

Very caring and extremely professional

From the onset, the company were very welcoming, professional in their approach, conducts and provided advises that is to tailored to my needs. Making my experience very welcoming. Would definitely recommend. A very big thank you to Mark, Andzelika and Malgorzata. God bless you guys.

February 19, 2024
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave such a nice review Ola.

I am so pleased that Mark, Andzelika & Malgorzata were up to their usual high standard of customer service.

At de Havilland our aim is to offer the highest level of customer service and it sounds as if we have reached that goal on this occasion.

Rated 5 out of 5 stars

First time buyer

As first time buyer I had no experience or knowledge about mortgage and not sure where to begin but I was very happy with Sarah Jane and her professional team who went above and beyond to help me out with the whole process of securing my mortgage. Regardless of my luck of knowledge in mortgage Sarah Jane Martin took her time to explain the whole process on the phone and made it clear and simple to understand. Many thanks to Sarah Jane Martin and her team. I will recommend their services to all.

Tafari Gamada

February 23, 2024
Unprompted review
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Reply from de Havilland Group Ltd

Thank you so much for taking the time to leave your review, I'm glad that Sarah and the team were able to help you achieve your goal of home ownership.

It is important to all of us at de Havilland that our clients feel at ease, and we recognise that buying your first home can seem to be a complex, confusing and stressful process, so our aim is to do our utmost to ensure that the process is as smooth as possible and that we work hard to ensure that our clients have a good understanding of the home purchase experience.

Rated 5 out of 5 stars

Thank you


I wanted to take a moment to express my appreciation for the outstanding service provided by Mark H. throughout the mortgage application process. Their professionalism, expertise, and the entire experience was smooth and stress-free.

From our initial consultation to the final approval, Mark demonstrated exceptional communication skills, promptly addressing any questions or concerns I had and keeping me informed every step of the way. They took the time to thoroughly explain all aspects of the mortgage options available to me, ensuring that I fully understood the terms and conditions.

February 19, 2024
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Reply from de Havilland Group Ltd

Hi Kanwulia, Thank you so much for taking time to leave your review, and it is very pleasing to hear that Mark achieved his usual 5 star service.

It is important to all of us at de Havilland that we do our best to ensure that the process of buying a home is handles in an efficient manner and that our clients feel at ease during what can be a very stressful process.

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Rated 5 out of 5 stars

Very professional and easy to deal with

They are very professional and very responsive and helpful.

January 15, 2024
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Reply from de Havilland Group Ltd

Dear Ovidiu, thank you for taking the time to leave this review. I'm pleased that Sarah and teh team were able to provide such a positive experience for you, and we look forward to being able to help you again in teh future.

Rated 5 out of 5 stars

Great service always.

Great service always.
100% recommended.

November 1, 2023
Unprompted review
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Reply from de Havilland Group Ltd

Dear Marina,

Thank you for taking the time to leave your review. I'm glad that Neil and the team were able to live up to your expectations and deliver the high standard of service that we have always been able to deliver for you.

We look forward to helping you again in the future.

Rated 5 out of 5 stars

Fantastic service!

I cannot recommend enough this company! Everyone is professional, helpful and very attentive!
Thank you Neil and team for all your help!

January 18, 2024
Unprompted review
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave your review Nanyu. I'm so pleased to hear that Neil and the team were able to bring you your dream of home ownership.

I know that you were recommended to Neil by a work colleague, so please feel free to pass on the details to friends and colleagues who could also benefit from our service.

For every client who is recommended and we help to buy a home, we make a donation to our children's charity Noah's Ark Hospice. So a cheque will be on its way to them soon.

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