de Havilland Group Ltd Reviews 150

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

We’ve used de Havilland for 6 years now, and have always used Neil Moakes. The whole process is seamless, and as we have used him 3 times now, he knows exactly what we want / require and makes the who... See more

Company replied

Rated 5 out of 5 stars

I used de havilland for my first mortgage 5 years ago and again this year for my remortgage. I would recommend to anyone I find the brokers helpful, honest and trustworthy. Thank you so much!

Company replied

Rated 5 out of 5 stars

Being first time home owners, Neil was always there for us, patiently to explain the process, share all information in transparent manner, provide pros and cons and really advice and hand hold us th... See more

Company replied

Rated 5 out of 5 stars

Our road to purchase our first house has been very rocky and without the help and support from Mark and the team we would never have made it. Mark’s experience, attitude and persistence helped us thr... See more

Company replied

Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Home Insurance Agency
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

De Havilland have a wealth of experience in arranging mortgages for all types of client, and have specialists on board to help with residential, buy to let, shared ownership and commercial mortgages


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

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Rated 5 out of 5 stars

I've used Neil Moakes for years

I've used Neil Moakes for years. He's extraordinary, resourceful and a joy to deal with.

September 7, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hi Tania, thank you very much for taking the time to leave a review, and I'm glad that Neil has been so helpful over the years.

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Rated 5 out of 5 stars

de Havilland review

de Havilland were responsive, quick, diligent and very helpful through the whole process.

September 6, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hello Henry, thank you so much for taking the time to leave your review and I'm so glad that Neil and the team gave such a high standard of service in helping you achieve your dream of home ownership.

At de Havilland our aim is to offer the best service standards available and it's great to hear that we are achieving our goal.

Rated 5 out of 5 stars

Excellent Thorough Service

As first time buyers the whole process was very daunting, but our broker Sarah Jane Martin was very clear and concise in telling us what we needed to do. She answerd all our concerns and enquireies with in short time frame, giving use more confidnce in our decisions.

Would very much recommend, esspecialy for those who are first time buyers.

August 30, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hi Andrew, thank you for taking the time to leave this review, and I am so pleased that Sarah was able to meet your expectations. At de Havilland we pride ourselves on our high standards of client care, and feedback helps us to monitor this and ensure these standards are maintained.

Rated 5 out of 5 stars

Great Service

Expert advice from Neil Moakes as always. Pleasure to arrange my re-mortgage, top communication. Neil always goes the extra mile...

August 2, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave a review, and I'm so glad that Neil was able to help you with your mortgage needs again.

At de Havilland our aim is to offer the best service standards available and it's great to hear that we are achieving our goal.

Rated 5 out of 5 stars

Good customer service

Good customer service. Very efficient over all very good

July 26, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hi Osvaldo, thank you so much for taking the time to leave a review. I'm so glad that Neil and the team were able to help you achieve your dream of home ownership. We look forward to speaking to you in the future.

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Rated 5 out of 5 stars

Professional and great customer service

Very professional service, with a responsive team, and all reasonably priced. I highly recommend!

July 14, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Thanks you for taking the time to leave your review, it means a great deal to us to know that we continue to provide such a great service to our clients.

Rated 5 out of 5 stars

We had a great experience with de…

We had a great experience with de Havilland. They found us a mortgage and guided us through the process. The team were very helpful and available to us for any questions we had along the way. They were thorough and professional and the whole process was really smooth. Definitely recommend!

July 4, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hi Beckie, thank you so much for your review and I'm pleased that Neil and the team did such a great job for you, I hope that you are both very happy in your new home. As ever we strive to always offer our clients a professional and efficient service, and don't forget that you can contact us at any time if you have any questions or when you wish us to review your protection and insurance needs.

Rated 5 out of 5 stars

Great service and support

Great service and support throughout my time with them. I would recommend their service.

June 28, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hello Lekshmi, thank you for your review and I am so glad that Neil was able to be so supportive through your purchase of your first home. I hope that you are happy with your new flat and we look forward to being able to help you with your mortgage again in the future

Rated 5 out of 5 stars

Very helpful and responsive

June 23, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave a review and I am glad that you found our experience with us beneficial, we take great pride in aiming for the best client service that we can, and your comments are very much appreciates. .

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Rated 5 out of 5 stars

De Havilland are the best,

De Havilland are the best,

They got me a good deal when i was not getting anywhere with other brokers.
I defiantly recommend them especially the help i received from Sarah and Andzelika.

Excellent service.

June 14, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hi Carlos, thank you for taking the time to leave a review. Its so good to hear how impressed you are with Sarah and Andzelika. We take great pride in the quality of service that we offer at de Havilland and its nice to hear that we are continuing to give such a great service.

Rated 5 out of 5 stars

I have an amazing experience

I had an amazing experience, beginning to end with de Havilland Group. Mark, my mortgage advisor was extremely helpful, quick to reply and always had time for my questions. Being a first time buyer is not easy, however the help and advised I revived from all the professionals made things easier.

I would recommend them 100%. Surely will work with them again.

June 8, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Thank you so much for taking the time to leave a review, and I am so glad that Mark and the team were able to help you with buying your first home. At de Havilland we endeavor to offer the best possible service to our clients, and strive to make the property purchasing journey for our clients the best it can be.

Rated 5 out of 5 stars

First time applying for a mortgage

First time applying for a mortgage, they were very patient with me and all my questions. Everything went smoothly and efficiently

June 7, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave this review Clare, and I'm glad to hear that Mark was able to be of such help to you. We look forward to helping you again in the future.

Rated 5 out of 5 stars

I would highly recommend Neil

I would highly recommend Neil, from the first call to the final congratulations - he was with me every step of the way and made what can be an overwhelming and cumbersome experience virtually pain free. Will absolutely be using his services again!

May 10, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hi Louise, thank you so much for taking the time to leave a review, and i am so pleased that Neil was able to help you realise your dream of home ownership.

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Rated 5 out of 5 stars

The company helped me with my mortgage…

The company helped me with my mortgage application and the renewal. They are excellent

March 2, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave the review, and I am glad that you found our service to be so beneficial.

Rated 5 out of 5 stars

I wouldn't consider using anyone else

This is the second time I have used de Havilland Group to help me with my mortgage application.
In my case it was for a shared ownership property; I found the financial advice given was excellent and communication was very clear with requests getting acknowledged and sorted almost immediately.
I found I could easily get hold of someone over the phone when needed and I found a truly personal touch which extended over the financial knowledge.

February 28, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hello there Damian, I'm so glad that you found our service so helpful, and thank you for taking time to leave such a positive review

Rated 5 out of 5 stars

Fantastic help by Neil R through the…

Fantastic help by Neil R through the purchase of my property - it was shared ownership and Neil very kindly ran through many affordability calculators with me and went above and beyond with his assistance. Would thoroughly recommend de Havilland to anyone looking for a mortgage.

February 28, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hello Chris, thank you for taking the time to leave a review, it is very much appreciated. I'm so glad that Neil was able to help you out with your mortgage needs.

Rated 5 out of 5 stars

Very helpful and knowledgeable mortgage…

Very helpful and knowledgeable mortgage broker and advisors. We got badly let down by another lender who failed to honour our mortgage in principle with them. De Havilland managed to sort us out very quickly. Thanks so much for your help.

February 14, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Hello Giles, thank you so much for taking the time to leave your review. I am so pleased to hear that we were able to come to your aid and help out having been let down.

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Rated 5 out of 5 stars

Great staff and speedy service

Great staff and speedy service, got me a great deal and able to borrow more when needed! Saved all the hassle and trying on my own! love Mark and Andzelika

February 7, 2022
Unprompted review
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Reply from de Havilland Group Ltd

Thank you for taking the time to leave this review, it is very much appreciated. I'm so glad that Mark and Andzelika met your expectations, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Very helpful advisor (Neil Moakes)

Very helpful advisor (Neil Moakes), who was very knowledgeable and answered all questions I had. Responses were quick and efficient, and the whole process was as smooth as possible, especially for the value. Would recommend to friends, and will definitely use in the future.

January 20, 2022
Unprompted review
de Havilland Group Ltd logo

Reply from de Havilland Group Ltd

Thank you so much Brad for taking the time ot leave this review, we really do appreciate feedback. I'm so glad that you found our service to be so useful, and that Neil was such a help to you. The process of buying a home can be a very stressful time, and at de Havilland we strive to offer our clients a service that is as hassle free as possible.

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