Deichmann Reviews 590

Would have left no stars if possible. I ordered a pair of boots in their online sale, all going according to plan and should have arrived in store today for me to collect. However, just received an email that goods no longer available, order cancelled, and refund will be paid. The boots are still in the online sale on their website at price and size I ordered. What's going on.
Just this instant 5.20pm (an hour after I posted this complaint) received another email that my order has been shipped to the store for collection. I plan to go to the store tomorrow lunchtime and see what the state of play is.
Now Thursday 23/1/25. After several more emails from Deichmann and Evri, I have just returned from collecting the boots from the shop. At home tried them on, all fine. Job jobbed.

worst customer service

Excellent service from Kinga
I visited the Deichmann shop in Slough with my 92 year old father, who was looking for some new walking shoes. We were attended to by Kinga, who was very attentive and helpful. We chose a style that he liked, but there was only one shoe on display (and in the box). Rather than asking us to choose another model (none of which my father liked), she spent quite a while looking on other boxes and in the back room until it was found. Her going the extra mile meant that my father had the new pair of shoes that he really needed (we struggled to find anything elsewhere). She's a credit to the company!

Disappointed with Landrover Half Boots from Deichmann – Poor Quality

I recently purchased a pair of Landrover half boots, expecting durability and comfort, but unfortunately, the quality is far below expectations.

1. Material Quality: The material feel cheap in just one day use. The stitching seems weak.

2. Sole Durability: The soles are poorly made—after 1st wear, Not what we expect from a brand associated with.

3. Comfort Issues: Despite their appearance, the boots are uncomfortable for extended use. The insoles are thin, and there’s No arch support.My feet are numbed and kind of Swollen finger tips.

4. Value for Money: For the price, I expected much better quality. These boots don’t hold up to regular use and are far from worth the investment.

If you're looking for reliable footwear, I Cannot recommend these boots from Deichmann. It's disappointing to see such low-quality products from a brand with a strong reputation in other areas.

Excellent service.
Excellent quality shoes
Never disappointed
A happy customer for over a decade !!!

I recently visited Croydon and decided to enter the Croydon branch and was impressed by the selection and prices, particularly the Puma trainers I found on sale.

Unfortunately, although the trainers I selected fitted, I was hoping to get a half size up, which was not available.

However, the standout part of my visit was the incredible customer service I received from the shop assistant, Naz.

He went above and beyond to try and accommodate my needs, exploring every possible option.
His dedication and genuine effort were unmatched, and I left feeling truly valued as a customer.

Naz's professionalism and commitment to customer satisfaction made a lasting impression on me, even though I could not make a purchase this time.

I highly recommend this branch for both its products and outstanding service.

Thank you, Naz!

I bought a pair of lace up boots 2 months ago and the sole of the heels have already cracked open . The heel is hollow inside and the material is very thin. I've only worn these a few times a week and really expected alot more wear out of them. Very poor quality and a waste of money, will avoid in future as clearly the shoes are not made to last even 6 months.

Slow returns. Been almost 3 weeks since items were returned and I've had zero communication. Have sent two email forms now in complaint and was told to keep waiting. Wouldn't use them again.

Great experience with my online deliveries and local store (local store staff = amazing and very friendly).

Love what’s on offer- but do tend to wait for sales for slightly pricier items

I love online shopping and I like this shop for its prices and shoe selection. Good chat support. Prompt and reasonable responses. Full openness in communication with customers.

Something I only discovered yesterday. When looking through the boxes trying to find the right size (5). I found a box for size 5, and the shoes inside were 5.5. I thought maybe someone had mixed them up. So I went through most of the boxes only to find the wrong shoe size in every box. Then I found a size 5.5 box, checked inside and the shoes were a size 5. So when I took them to the till, the lady serving checked the shoes and said 5.5? I said no, a 5. The shoe says 5. But she then went on to say the sizes are weird in Deichmans and the shoe sizes aren't accurate?? The box was correct, but incorrect size printed on shoes. This has never been mentioned when I have visited Deichmans but I have noticed previously shoes from there don't seem to fit. And now I know why!

Good sales for some shoes. Delivery was fast and returns of some shoes was very smooth. Free with evri collection and no issue with refund. A good experience overall.

Went to my local store in Meadowhall, the manager was just rude, she seemed to care very little for her staff. The sales assistant was helping both me and another while the manager was just stood there telling her more things to do and insisting it be done at that very moment. the shoes I was trying on didn't seem the best quality either, and considering they were nearly £70 I expected better

I really like those bench shoes, which one delivered to the store and I got those a little bit cheaper than the full price and also got a free delivery to the store pick up. I am really happy about the service of the Evri they keep me informed of my order and it was delivered and also sent me a delivery picture too.

My daughter has been searching for some cowboy boots for a long time that were not too expensive for a festival. So pleased to find some great black ones online which were delivered promptly to the store ... and half price at 25 great value ..a surprise Xmas gift !

bought online, ready for pick-up on same day - no problems at all.

After a recent review of pair of shoes that fell apart of only a few months after purchasing them. Had a response to take them back to my local store in Eastbourne with a bank statement as proof of purchase. They exchanged my shoddy shoes with a brand new pair of the the same value. So I am now very grateful for that.

Went to pick up my new boots from a Deichmann store today. Fantastic customer service at the checkout. Delivered in good time. And the boots fit me perfectly. Am very satisfied. Hope to buy more in the future.!

I am very happy thank you so much 💗