Surprisingly good The cake was delicious. Maybe not a top-notch refrigerated one but better than 90% of the cakes around, I was surprised. It did last for 5 days outside of the fridge without a pro... See more
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Payed for delivery before 12, delivery was made around 1500... in all emails (even on the day itself) it was confirmed that delivery was going to be in the morning... If you cant make sure the 'extra... See more
Company replied
I would like to leave a word of gratitude for the efficiency and quality of the product and service they provided. Thanks to you, I was able to create a delicious last-minute surprise that left the b... See more
Absolutely excellent experience from start to finish. Ordering was easy with great optional add-ons. It came delivered and packaged very well. The cake was really delicious. I will absolutely use this... See more
Company replied
Company details
Written by the company
deineTorte.de ist die Online-Konditorei, die dir die Möglichkeit bietet, deine ganz persönliche Torte zu kreieren. Ob zum Geburtstag, zur Hochzeit, zum Muttertag oder einfach nur so - bei uns findest du für jeden Anlass die perfekte Torte. Wähle aus unseren vielfältigen Motiven und Designs oder gestalte deine Torte ganz individuell mit deinem eigenen Foto. Wir verwenden nur die besten Zutaten und backen unsere Torten mit Liebe zum Detail. Das Besondere an deineTorte.de: Große Auswahl an Motiven und Designs, individuelle Tortengestaltung mit deinem eigenen Foto, hochwertige Zutaten und frische Zubereitung, schnelle Lieferung und sichere Bezahlung sowie der exzellente Kundenservice.
Contact info
Vitalisstraße 184, 50827, Köln, Germany
- 02212228380
- support@deinetorte.de
- www.deinetorte.de
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Delicious taste
Delicious taste. Fast delivery. Good customer service. Would definitely order again.
October 29, 2026
Unprompted review
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Surprisingly good
Surprisingly good
The cake was delicious. Maybe not a top-notch refrigerated one but better than 90% of the cakes around, I was surprised. It did last for 5 days outside of the fridge without a problem. Got it in basically one working day. DHL express delivered to pack station. It was easy to order
October 27, 2026
Unprompted review
The torte was delivered on time and it…
The torte was delivered on time and it was fresh and as described
We are realy satisfied about the product and the service
October 2, 2026
Unprompted review
Reply from deineTorte.de
Hello,
thank you very much for your review! We are delighted to hear that your cake was delivered on time, arrived fresh, and matched the description.
It's wonderful to know that you are satisfied with both the product and the service. We truly appreciate your trust and look forward to welcoming you again in the future.
Kind regards,
Your team at deinetorte.de
Absolutely excellent experience from…
Absolutely excellent experience from start to finish. Ordering was easy with great optional add-ons. It came delivered and packaged very well. The cake was really delicious. I will absolutely use this company again and order from them again.
October 5, 2026
Unprompted review
Reply from deineTorte.de
Hello,
thank you very much for your fantastic review! We're delighted to hear that you had an excellent experience from start to finish. It's great to know that the ordering process was easy, the optional add-ons were useful, and that the cake arrived well-packaged and delicious.
We truly appreciate your support and look forward to creating another cake for you in the future.
Kind regards,
Your team at deinetorte.de
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Best Quality
The cake was beyond expectations and was delivered perfectly on time and in one piece. the packaing and decoration is great!
September 24, 2026
Unprompted review
Reply from deineTorte.de
Hello,
Thank you so much for your wonderful feedback. We’re delighted to hear that the cake exceeded your expectations and arrived perfectly on time and in one piece. It’s also great to know that you loved the packaging and decoration
If you’d like to stay up to date with our latest products, offers and sweet inspirations, feel free to sign up for our newsletter: https://deinetorte.de/pages/newsletter
Kind regards,
the deineTorte.de team
Speed delivery and delicious as always
Speed delivery and delicious as always. I've become a regular customer
September 19, 2026
Unprompted review
Reply from deineTorte.de
Hello,
Thank you so much for your lovely feedback. We’re delighted to hear that your order arrived quickly and that you enjoyed the delicious taste once again. It means a lot to us that you’ve become a regular customer
If you’d like to stay updated on our latest products, promotions and special offers, feel free to sign up for our newsletter: https://deinetorte.de/pages/newsletter
Best regards,
the deineTorte.de-Team
The cake was amazing
The cake was amazing! Really tasty and cool, my daughter loved it and everyone from the party asked about it.:) The ordering process and the delivery were also really easy, fast. I 100% recommend deinetorte.de!
Thank you! Great job
September 18, 2026
Unprompted review
Reply from deineTorte.de
Hello,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that the cake was a hit, especially with your daughter, and that it got so much attention from everyone at the party. It’s also great to know that you found the ordering process and delivery quick and easy
Thank you for your recommendation and for choosing deineTorte.de for such a special occasion. If you’d like to discover more cake ideas, news and special offers, feel free to sign up for our newsletter: https://deinetorte.de/pages/newsletter
Best wishes,
the deineTorte.de team
it was a good one
it was a good one. kids liked it a lot. will order it again.
July 10, 2026
Unprompted review
Reply from deineTorte.de
Hello,
Thank you so much for your lovely feedback! We’re happy to hear that the cake was a big hit with the kids and that you’re already thinking about ordering again. That really means a lot to us
If you’d like to stay up to date with new cake ideas, special offers and exciting news, feel free to subscribe to our newsletter: https://deinetorte.de/pages/newsletter
Best wishes,
the deineTorte.de team
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Payed for delivery before 12
Payed for delivery before 12, delivery was made around 1500... in all emails (even on the day itself) it was confirmed that delivery was going to be in the morning... If you cant make sure the 'extra service' happens, don't let your customers pay for it!
Cake was ok but quality less good than Dutch alternatives I've used before. The cream felt more artificial and less 'fresh'. Maybe this is because you say it is ok to eat it for a full week but i would rather have a more fresh alternative that we can store for a shorter period.
September 11, 2026
Unprompted review
Reply from deineTorte.de
Hello,
Thank you very much for your review.
We’re very sorry that your order wasn’t delivered by noon as planned, even though you had booked this additional service. We completely understand how frustrating this is, especially when the delivery was scheduled for a specific time.
Even with express shipments, delays can occur in rare cases. For particularly time-sensitive orders, we therefore recommend allowing a little extra time whenever possible.
Thank you also for your honest feedback on the taste. Our cakes are freshly made to order and designed to stay fresh for several days. We’re sorry that the cream seemed less fresh and a bit artificial to you compared to other products. Of course, taste is always very subjective and is perceived differently by our customers.
Please contact our customer service at https://deinetorte.de/pages/kundensupport so we can look into this matter.
Best regards,
the team at deineTorte.de
Delivery came one day earlier
Delivery came one day earlier. The cakes are beautifully packed, Look amazing, but they Taste Like they are prepared with a powder mix. Very disappointed with the taste ( from a box )
September 1, 2026
Unprompted review
Reply from deineTorte.de
Hello,
thank you for taking the time to share your feedback with us. We’re glad to hear that the cakes were beautifully packaged and looked amazing. However, we’re very sorry that they arrived one day earlier than expected and, above all, that the taste did not meet your expectations.
We completely understand how disappointing it is when a cake looks great but the taste feels artificial or as though it was made from a powder mix. Especially when you’re expecting a special cake, we understand that the taste is just as important as the appearance.
We take your feedback very seriously and truly appreciate your honest words. We’ll be happy to pass your feedback on internally so that we can continuously improve our processes and quality.
Kind regards,
the deineTorte.de team
Great punctuality and the child loved…
Great punctuality and the child loved its appearance! Unfortunately, the flavor wasn't quite there for us—the outer layer lacked freshness and the cake was overly sweet."
September 3, 2026
Unprompted review
Reply from deineTorte.de
Hello,
thank you very much for taking the time to share your feedback with us. We’re delighted to hear that the cake arrived on time and, most importantly, that the child loved how it looked.
We’re very sorry, however, that the taste did not fully meet your expectations. We completely understand how disappointing it is when the outer layer doesn’t taste fresh and the cake overall is too sweet.
We take your feedback very seriously and truly appreciate you sharing your experience with us. We’ll be happy to pass your feedback on internally so that we can continuously improve our processes and quality.
Kind regards,
the deineTorte.de team
everything was great from taste to…
everything was great from taste to delivery
August 28, 2026
Unprompted review
Reply from deineTorte.de
Hello,
Thank you so much for your wonderful feedback. We’re delighted to hear that everything was great, from the taste of the cake to the delivery. It’s lovely to know that you were completely satisfied with your order.
If you’d like to stay up to date with our latest products, special offers, and promotions, feel free to sign up for our newsletter.
We look forward to delighting you again with your next order.
Best regards,
the deineTorte.de-Team
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Reply from deineTorte.de
Hello,
Thank you so much for your lovely feedback. We’re delighted to hear that your order arrived on time and that you were very happy with the quality. It’s great to know that everything went smoothly and met your expectations
If you’d like to stay up to date with our latest news, special offers and cake inspiration, feel free to subscribe to our newsletter: https://deinetorte.de/pages/newsletter
Best regards,
the deineTorte.de-Team
Very beautiful cake which impressed our…
Very beautiful cake which impressed our party guests. Very tasty. Delivery was well protected and made on time. Highly recommended.
August 21, 2026
Unprompted review
Reply from deineTorte.de
Hello,
Thank you so much for your wonderful feedback! We are delighted to hear that the cake looked beautiful, impressed your party guests and tasted delicious. It is also great to know that the delivery arrived safely protected and right on time
Your recommendation means a lot to us and we truly appreciate your trust in deineTorte.de
If you would like to stay up to date with our latest creations, offers and sweet news, feel free to check out our newsletter: https://deinetorte.de/pages/newsletter
Best wishes,
the deineTorte.de team
Great cake
The cake arrived well packaged and on time. Most importantly, however, it was very tasty. We order a cake for our daughter's first day of school and she loved it. Would definitely purchase again from this store.
August 21, 2026
Unprompted review
Reply from deineTorte.de
Hello,
thank you very much for your wonderful review! We're delighted to hear that the cake arrived on time, was well packaged, and most importantly tasted great.
It’s especially nice to know that the cake helped make your daughter's first day of school even more special and that she loved it. Moments like these are exactly why we do what we do.
Thank you for your trust and recommendation. If you'd like to stay up to date with our latest products and special offers, you can also subscribe to our newsletter: https://deinetorte.de/pages/newsletter
Best regards,
the team at deineTorte.de
Delicious cake
Amazing, creamy and delicious cake. The packaging was perfect and tastes soo good, i'll definitely order again.
August 14, 2026
Unprompted review
Reply from deineTorte.de
Hello,
thank you so much for your wonderful review! We’re delighted to hear that you loved the cake and found it creamy and delicious. It’s also great to know that the packaging arrived perfectly and that you’re planning to order again.
We look forward to creating another delicious cake for you! If you’d like to stay up to date with our latest products and offers, you can also subscribe to our newsletter:
https://deinetorte.de/pages/newsletter
Many greetings,
the team at deineTorte.de
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Nice cake and good delivery 😍😍
August 11, 2026
Unprompted review
Reply from deineTorte.de
Hello,
thank you so much for your lovely review! We’re very happy to hear that you enjoyed the cake and that the delivery went smoothly. It’s great to know you were happy with your order! 😍
If you’d like to stay up to date with our latest products and special offers, you can also subscribe to our newsletter: https://deinetorte.de/pages/newsletter
Best regards,
the deineTorte.de team
Reply from deineTorte.de
Hello,
Thank you so much for your great feedback. We are very happy to hear that you enjoyed the cake and that the delivery arrived right on time. It is wonderful to know that everything worked out perfectly for you
If you would like to stay informed about new creations, special offers and other updates, feel free to check out our newsletter: https://deinetorte.de/pages/newsletter
Kind regards, the deineTorte.de-Team
Taste is not good,and not fresh cake
July 23, 2026
Unprompted review
Reply from deineTorte.de
Hello,
thank you for your feedback. We are sorry to hear that the taste and freshness of the cake did not meet your expectations. We understand that the quality and enjoyment of the cake are very important, and we regret that you were not satisfied with your order.
We hope to have the opportunity to provide you with a better experience in the future.
Many thanks,
the team of deineTorte.de
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