Good customer service seems to be a thing of the past these days, so when you experience not only GOOD customer service, but EXCEPTIONAL customer service, it’s a Red Letter Day all around. And, after... See more
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See what reviewers are saying
I ordered a very nice unique looking linear LED lamp. Seems Dekorfine location in th3 US is a sales office only but the people are very nice. Lamp seems come from a China but then what is not one way... See more
Company replied
Ordered my fixture in March 2026. It is now June. They have misled me for months, saying the fixture was stuck in Customs. The very day I put in a claim with PayPal, I was told the fixture made it thr... See more
Company replied
Bought a Poldina Pro lamp and received a generic cheap knock off. Little to no help with customer service and still days later unable to get a straight answer of a return shipping address or label.... See more
Company replied
Company details
Written by the company
To help people love how they live in moments that matter. Welcome to Dekorfine. Dekorfine is Enlightened by Design. We’re excited by design, too. We travel the world to bring you everything from authentic and iconic pieces, to the latest in contemporary interior décor, all sourced from global design brands, including exclusive pieces you won’t find anywhere else. Our lifestyle brands offer inspired living through high-quality products, exclusive designs, andtimeless style - all powered by digital design and visualization tools that provide seamless shopping solutions in-store and online. With a distinct architectural aesthetic, experiential store environment, and online community, we engage with our customers through social media, mobile shopping, design services, gift registry, and more.
Contact info
1710 KELLER PKWY STE 5511 , 76248, KELLER, United States
- support@dekormote.com
- dekorfine.com
3.2
Average
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waste of Time and Money
I recently placed an order with Dekorfine and experienced a significant delay in receiving the items. The advertised delivery window was not met, causing disruption to my project timeline.
Initial lack of transparency regarding potential delays was frustrating.
It's important for customers to have accurate information about delivery times. I hope Dekorfine can improve their communication and ensure their advertised timelines are more realistic."
This approach highlights the delay and its impact, while also encouraging Dekorfine to improve their communication.
Do not recommened to purchase anything here !
April 16, 2024
Unprompted review
Reply from Dekorfine
We sincerely apologize for the inconvenience you experienced with your recent order from Dekorfine. We understand the frustration caused by the significant delay in receiving your items and the impact it had on your project timeline.
Transparency and accurate communication regarding delivery times are paramount to us, and we regret falling short of your expectations in this regard. Your feedback is invaluable, and we are committed to improving our communication processes to ensure that our advertised timelines are more realistic and reliable.
We take your concerns seriously and assure you that we are actively working on implementing measures to prevent similar issues in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding.
Please feel free to reach out to us directly if you have any further concerns or if there is anything else we can assist you with.
Warm regards,
Yulia
Dekorfine Customer Support Team
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Bought a Poldina Pro lamp and received…
Bought a Poldina Pro lamp and received a generic cheap knock off. Little to no help with customer service and still days later unable to get a straight answer of a return shipping address or label. Buyers beware purchase at your own risk.
March 28, 2024
Unprompted review
Reply from Dekorfine
We apologize for the inconvenience you've experienced with your recent purchase of the Poldina Pro lamp. Please know that our products are sourced directly from authorized suppliers to ensure authenticity and quality.
We understand your disappointment and frustration with receiving a product that does not meet your expectations. Your satisfaction is important to us, and we want to make things right.
If you are unsatisfied with the product received, we encourage you to apply for a refund through our customer service team. They will assist you in the process and provide you with the necessary information for returning the item.
Once again, we apologize for any inconvenience this may have caused and appreciate your understanding. Please feel free to reach out to us if you have any further questions or concerns.
Best regards,
Yulia
Dekorfine Customer Support Team
This company directly rips off others.
This company directly rips off others.
Our company manufactures and sells one-of-a kind lighting fixtures. Dekorfine has started selling duplicates at much lower prices. We purchased one to inspect, and it is complete junk. The worst part is they are using our photos, including photos with the owner of our company in them and the name of our company in them! They have an entire page dedicated to copyright infringement, but when our lawyer sent them 2 different cease and desist letters asking them to take the copyrighted photos down, nothing has happened. This is a scam company who directly steals others' hard work. AVOID!
March 1, 2024
Unprompted review
Reply from Dekorfine
Dear Customer,
Thank you for bringing this matter to our attention. We're deeply sorry to hear about your experience and the concerns you've raised regarding our products and practices.
We want to assure you that Dekorfine takes intellectual property rights and ethical business practices very seriously. We always strive to maintain the highest standards of integrity and respect for the work of others.
Regarding the specific issues you've mentioned:
1. **Duplicate Products:** We source our products from reputable suppliers who assure us that all items are produced and sold with proper authorization. However, we understand your frustration and take your feedback seriously. We will investigate this matter thoroughly and take appropriate action if any violations are found.
2. **Copyright Infringement:** We apologize for any unauthorized use of copyrighted materials. We are committed to resolving this issue promptly and will work closely with our legal team to ensure that all copyrighted materials are removed from our platform.
3. **Quality Concerns:** We're disappointed to hear that you found the product you purchased to be of poor quality. We assure you that we stand behind the quality of our products and want all of our customers to be completely satisfied with their purchases. We will review our quality control processes to address any potential issues.
Please be assured that we are taking your feedback seriously and are committed to addressing these concerns. We appreciate your patience and understanding as we work to resolve this matter.
If you have any further questions or would like to provide additional details, please don't hesitate to contact us directly. Your satisfaction is our top priority, and we're here to assist you in any way we can.
Sincerely,
Selina
Dekorfine Customer Service Team
Avoid at all costs
I never normally write reviews but I had the worst experience with Dekorfine. Avoid ordering here.
We have the following problems:
- Products are cheap copies of other designs.
- Products do not match the website photos
- They did not honor the t&c or refund process on their website.
- Very rude, sometimes aggressive communication
- It took 3 months constant effort to get a part refund (a compromise).
- Chinese company, meaning the complaints process and returns are very difficult.
March 3, 2024
Unprompted review
Reply from Dekorfine
Dear Customer,
First and foremost, we would like to extend our sincerest apologies for the series of unfortunate experiences you've had with Dekorfine. It's clear from your feedback that we fell short of not only meeting your expectations but also upholding the standards of quality and service we strive for. We are truly sorry for any frustration and inconvenience this situation has caused.
Regarding the concerns you've raised:
Product Authenticity and Quality: We aim to offer unique and high-quality products, and hearing that you've received items that appear to be copies of other designs is concerning. We take such feedback seriously and are currently reviewing our product selection process to ensure our offerings are both original and reflective of the quality our customers expect.
Product Representation: We understand how disappointing it can be when products do not match their website descriptions or images. We are committed to improving our online representations to ensure accuracy and transparency.
Refund Process: Our intention is always to adhere to the terms and conditions stated on our website, including our refund policy. We acknowledge the discrepancy you've experienced and are taking immediate steps to ensure our policies are honored consistently in the future.
Communication: The behavior you've described is unacceptable and not representative of our company values. We are taking your feedback as a critical learning point and are implementing additional training for our customer service team to ensure respectful, helpful, and positive interactions moving forward.
Resolution Time: We recognize that the lengthy process to reach a compromise was far from ideal. We are working on streamlining our processes to ensure more timely resolutions in the future.
While we understand your preference for a return, we hoped to offer a partial refund as a gesture of goodwill and an immediate step towards rectification, considering the complexities involved in international returns. We provided the return address in good faith, hoping to find a middle ground that would be acceptable to you.
We are committed to learning from this experience and making the necessary improvements. Your feedback is invaluable in this process, and we would appreciate the opportunity to discuss how we can make this right. Please contact us at [Contact Information] so we can work towards a satisfactory resolution.
Once again, we apologize for your negative experience and thank you for bringing these issues to our attention. We hope to have the chance to restore your faith in Dekorfine.
Best regards,
Selina
Customer Service Manager
Dekorfine
Company not recommended
The fundamental problem with this company, and others like it that ship from China, is that there is no way to contact them by phone, and email communication is spotty at best. It was often hard to figure out when my lamps would arrive as they sent China Post tracking numbers. One lamp arrived later than announced, and I was out of town. As a result, it was sent back to China, with no refund in sight. The other two lamps did arrive but don't seem that high quality.
February 16, 2024
Unprompted review
Reply from Dekorfine
Dear Customer ,
Thank you for taking the time to share your feedback and for bringing these concerns to our attention. We deeply regret to hear about the difficulties you've encountered with our shipping process and the communication challenges, as well as the disappointment with the quality of the products received. Please accept our sincerest apologies for any inconvenience and frustration this has caused.
Communication and Support: We understand that accessible and reliable customer service is crucial, especially when ordering from abroad. We acknowledge the gaps in our communication and are actively working to improve our customer support channels. We are exploring more efficient ways to provide support, including enhancing our email response times and considering additional methods for direct communication to better serve our international customers.
Shipping and Tracking: Shipping internationally indeed presents its challenges, and we strive to make this process as transparent and reliable as possible. We apologize for the confusion caused by the tracking information and the inconvenience of the missed delivery. We are reviewing our shipping practices and partnerships to improve tracking accuracy and delivery reliability, ensuring our customers have a clear and timely understanding of their order status.
Product Quality: We are sorry to hear that the lamps did not meet your expectations in terms of quality. We take pride in the products we offer, and your feedback is crucial for us to address potential quality issues. We are committed to conducting a thorough review of our product range and quality control processes to ensure our products consistently meet the high standards our customers expect.
Regarding the Lamp Returned to China: We acknowledge the lack of clarity and support you experienced in resolving the situation with the lamp that was returned. We would like to rectify this matter promptly. Please reach out to us directly at [Contact Information] with your order details, and we will ensure a full refund is processed for the inconvenience caused by this incident.
Your experience is not reflective of the high standards we set for ourselves. We are dedicated to making the necessary improvements to serve you better in the future. Your feedback is invaluable to us in this effort, and we hope to have the opportunity to restore your confidence in our company.
Please do not hesitate to contact us with any further concerns or for assistance with the refund process. We are here to help and look forward to the chance to make things right.
Warm regards,
Selina
Customer Service Manager
Dekorfine
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It’s a scam!!!! Don’t buy!!
I made a purchase in November and still have not received my two lamps. The tracking number they provide cannot be tracked. The business have falsified the business location to be Texas but they are from China. I am chasing them for a refund and have not received I have also lodge a complaint with my credit card company. What ever you do, do not purchase from their site. It is a scam!!!!
November 24, 2023
Unprompted review
Reply from Dekorfine
Dear Alison
We sincerely apologize for the inconvenience you've faced regarding your purchase, and we understand your frustration. We take this matter seriously and want to address it promptly.
To assist you further and investigate the issue, could you please provide us with your order number or any other order details? This information will help us track down your specific case and work towards a resolution. Our goal is to ensure your satisfaction, and we're committed to resolving this matter for you.
Once we receive the necessary details, we'll immediately look into the status of your order and work on facilitating a resolution. We value your trust, and we apologize for any inconvenience caused.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution.
Best regards,
Selina
Dekorfine Team
When these lamps arrived in such a tiny…
When these lamps arrived in such a tiny box, I had my doubts about whether I had received the correct order. However, once I got it open, all the parts were there. The instructions were straightforward, and I had them assembled in no time.
December 19, 2023
Reply from Dekorfine
Dear Valued Customer,
Thank you for sharing your experience with the arrival and assembly of our lamps! We appreciate your feedback and are pleased to hear that despite the initial doubts with the compact packaging, you found all the parts inside and successfully assembled the lamps.
We understand the importance of clear and straightforward instructions, and we're glad to know that our assembly instructions made the process easy for you. Our goal is to provide a seamless experience from unboxing to enjoying the final product.
Your satisfaction is important to us, and we're here to assist you with any further inquiries or if there's anything else we can do for you. Thank you for choosing Dekorfine—we look forward to brightening up your space!
Best regards,
Selina
Dekorfine Team
Dekorfine lamps perfectly decorate my home
These lamps are of good quality, and they look fantastic. However, I'm a bit puzzled about how to change the bulb in the base.
December 29, 2023
Reply from Dekorfine
Dear Valued Customer,
We sincerely appreciate your positive feedback about the quality and appearance of our lamps! It's delightful to hear that they have made a fantastic addition to your space.
In regards to your query about changing the bulb in the base, we understand the importance of clarity in using our products. To assist you, we have compiled a simple guide on bulb replacement:
1. **Unplug the Lamp:** Ensure the lamp is unplugged from the power source for safety.
2. **Access the Bulb Compartment:** Most of our lamps have a removable base or access panel. Carefully remove any cover or panel to reach the bulb compartment.
3. **Replace the Bulb:** Gently unscrew the existing bulb and replace it with a new one of the same type and wattage. Be cautious not to overtighten.
4. **Secure the Compartment:** Once the new bulb is in place, securely close and fasten the bulb compartment cover.
5. **Plug In and Test:** Plug the lamp back into the power source and test to ensure the new bulb is working correctly.
Should you have any specific concerns or encounter difficulties during this process, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your continued satisfaction with our products.
Thank you once again for choosing Dekorfine. We look forward to serving you in the future.
Best regards,
Selina
Dekorfine Team
I am waiting on a lamp that I ordered…
I am waiting on a lamp that I ordered in October.
October 29, 2023
Unprompted review
Reply from Dekorfine
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay you've experienced with your lamp order.
Upon checking, we found that your order is currently undergoing customs inspection. Please rest assured that our team is actively in contact with customs to expedite the clearance process. We understand the anticipation and inconvenience this delay may have caused, and we appreciate your patience.
We anticipate that your package will be released by customs shortly, and you should receive it via UPS within the next 10 business days. We understand the importance of timely delivery, and we are working diligently to resolve this matter promptly.
If you have any further concerns or questions, please feel free to reach out to us directly. We value your business and appreciate your understanding.
Thank you for your patience and continued trust in Dekorfine.
Best regards,
Martin
Dekorfine
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We received our Vitro Built-in Battery…
We received our Vitro Built-in Battery Table Lamps yesterday and we were delighted with the extremely professional packaging, the quality of the 4#lamps we purchased and the beautifully written thank you note which came with our consignment.
We are very cautious with online purchasing and we never know what to expect. We have been disappointed with scammers in the past.
I have to say this has been the best experience we have ever had in purchasing online, from your regular polite and friendly emails to the warm customer note included with our purchase.
Thank you once again. We will be sure to recommend Decorfine to our family and friends.Vitro Built-in Battery Table Lamp
December 29, 2023
Unprompted review
Reply from Dekorfine
Thank you so much for taking the time to share your wonderful experience with our Vitro Built-in Battery Table Lamps. We are thrilled to hear that you were delighted with every aspect of your purchase, from the professional packaging to the quality of the lamps.
Your kind words about our customer service and the warm thank-you note included with your consignment truly warm our hearts. We understand the importance of transparency and trust in online purchasing, and we're honored to have exceeded your expectations.
It means a lot to us that you've had the best online shopping experience with Dekorfine, especially considering your cautious approach due to past disappointments with scammers. Your recommendation to family and friends is the highest compliment we could receive, and we genuinely appreciate your trust and support.
Should you ever have more lighting needs or any questions, please don't hesitate to reach out. We are here to provide the same level of excellence in all your future interactions with Dekorfine.
Thank you once again for choosing Dekorfine. We look forward to serving you and your loved ones in the future.
Best regards,
Martin
Dekorfine
Believe me
Believe me, Dekorfine's alabaster lamp is really beautiful and worth choosing.
I love how simple and pretty this is! Was easy to put together and hang! Lovely!!
December 13, 2023
Reply from Dekorfine
Thank you for your wonderful feedback! I'm thrilled to hear that you find Dekorfine's alabaster lamp truly beautiful and worth choosing. It's heartening to know that our design resonates with you.
We're delighted that the simplicity and elegance of the lamp meet your expectations. Ease of assembly and hanging is a priority for us, and we're glad you had a smooth experience.
If there's anything else you'd like to share or if you have any further questions, feel free to reach out. We're here to ensure your experience with Dekorfine remains delightful.
Thank you for choosing us to brighten up your space, and we look forward to providing you with more lovely additions in the future!
Best regards,
Nicole
Dekorfine Team
Absolutely love it
Absolutely love it. Not heavy and easy to install and assemble. Great quality for price.
I purchased the lamp on Black Friday and Dekorfine was offering 20% off.
December 13, 2023
Reply from Dekorfine
Thank you so much for your glowing feedback! I'm delighted to hear that you absolutely love your new lamp from Dekorfine. Ease of installation and assembly is a key focus for us, and it's wonderful to know that you found it lightweight and easy to set up.
We're also pleased that you took advantage of our Black Friday offer, and I hope the 20% discount made your purchase even more satisfying. Providing great quality at an affordable price is at the core of what we do.
If there's anything else you'd like to share or if you have further questions, feel free to reach out. We're here to ensure your experience with Dekorfine remains exceptional.
Thank you for choosing us, and we look forward to brightening up more spaces for you in the future!
Best regards,
Nicole
Dekorfine Team
Dekorfine light has brightened our new…
Dekorfine light has brightened our new kitchen and made it feel so new and modern. It was very easy to install. The length is adjustable which is nice, would be nicer if your ceilings weren't so low.
December 5, 2023
Reply from Dekorfine
Thank you for sharing your positive experience with us! I'm thrilled to hear that the Dekorfine light has added brightness to your new kitchen, giving it a fresh and modern feel. Ease of installation is crucial to us, and I'm glad it was a straightforward process for you.
We appreciate your feedback about the adjustable length feature, and we understand the challenge with lower ceilings. If there's anything specific you'd like to discuss or if you have further questions, please feel free to reach out. We're here to ensure your experience with Dekorfine continues to meet your expectations.
Thank you for choosing us to illuminate your kitchen, and we look forward to brightening up more spaces for you in the future!
Best regards,
Nicole
Dekorfine Team
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Works of Art!
Ohhhh my goodness!!
Our 3 new “Rock” Galet Pendant Lights just arrived!
We are in LOVE!!
Thank you so much for creating such beautiful works of art! They are heavy and substantial and so well made. They are even better in person. We took a chance ordering these online for the price without seeing them, but we are so glad we did as the shapes are just what I was looking for, organic and natural stone material. The brass plates and how they are finished is exceptional quality.
We’ll send you photos when we get them installed!
WOW!
Exquisite!
Thank you Thank you!!!
Lisa Brusseau
December 8, 2023
Unprompted review
Reply from Dekorfine
Hello Lisa Brusseau，
We hope this message finds you well. Thank you for choosing Dekorfine and taking the time to share your positive feedback on Trustpilot. Your satisfaction is our top priority, and we are thrilled to hear that you are delighted with our products.
Your encouraging words serve as a great source of motivation for our team. We truly value your support and appreciate your trust in our brand.
If you ever have any further questions, suggestions, or if there's anything else we can assist you with, please do not hesitate to reach out. We are here to ensure your experience with Dekorfine remains exceptional.
Thank you once again for your kind words and for being a valued part of the Dekorfine community.
Best regards,
Selina
Dekorfine Team
SCAM
SCAM! I ordered a lamp 2 months ago and the package has still not been delivered. It seems I keep on getting told lies when asking for updates as last week I was told it arrived in the UK and will be delivered soon, but now saying the item is in transit to the United States. They are also not willing to refund with the item not delivered yet, so with looking highly likely it will never be delivered I won’t be getting my £400 back. Absolute shocking company!
It’s now 04/12/23 and the lamp has still not been delivered and no refund.
November 6, 2023
Unprompted review
Reply from Dekorfine
We hope this message finds you well. We are writing to provide you with the latest update on your order with tracking number 1Z44R6866864914435.
We're delighted to inform you that your order is currently in transit with UPS, and we have verified its status. The package is on its way to you and is expected to reach its destination later this week.
As always, should you have any questions or concerns regarding your order, feel free to reach out to our dedicated customer support team. We are here to ensure a smooth and satisfactory delivery experience for you.
Thank you for choosing Dekorfine. We appreciate your trust in us.
Best Regards,
Selina
Dekorfine Team
Woeful, scam, avoid.
Waited almost 8 weeks for a counterfeit Poldina Table Lamp to arrive (ordered 16/3/23)
Their returns policy should have covered this but they refused to supply a return shipping label and kept offering me incrementally more refund (10, 30 and 50 per cent) to keep the lamp.
Made it sound like I was being unreasonable to not accept this rubbish 😂
I sent them a link to the zafferanoitaria page describing the issue they are having with companies selling fake products and using the brand’s images, misleading consumers.
I gave them 30 minutes to refund in full or I’d lodge a dispute with PayPal.
They asked for more time. I refused. I was refunded in full within 30 mins and am in possession of a piece of junk.
Lesson learnt. They are dodgy. Shop elsewhere 😘😘😘
Lastly, the address listed here is Houston, USA but my item arrived from China. When they were telling me to ship it back to them, they gave me two different addresses in China 🙃. Houston, we have a problem.
AVOID.
May 9, 2023
Unprompted review
Reply from Dekorfine
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've faced with your recent order. We value your feedback and are committed to addressing the issues you've encountered.
Upon reviewing your case, we understand the frustration caused by the delay and the concerns regarding the authenticity of the Poldina Table Lamp you received. We deeply regret any confusion surrounding our returns process and appreciate your patience.
Our team has initiated a full refund for your order, and you will not be required to return the lamp. We want to assure you that customer satisfaction is our top priority, and we take all feedback seriously. Your experience does not reflect our usual standards, and we are working internally to prevent similar situations in the future.
If you have any further concerns or if there's anything else we can do to rectify this situation, please don't hesitate to reach out directly. We value your business, and we are committed to making things right for you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Martin
Dekorfine
Buyer beware - Cannot Return unsafe products
Buyer beware. This is a scam, run by one or two people. You will get your lights after 3 months (despite all the bot reviews on their site that day a couple weeks), and then it will explode in your licensed electricians face when he tries to install it. I contacted the company for a product quality return they refused. The product came with no bulbs no installation instructions and no technical specifications and was wired with brown blue and yellow green wiring that is used overseas. The lightbulbs for this fixture are not sold by any specialty lighting shop in the United States and every lighting expert and electrician I spoke to warned against the use of any bulbs I might find from an overseas retailer that would match. I informed the company of this and said that I was not comfortable installing what my electrician stated was a fire hazard in my home. They told me I had to pay $500 to ship it back. The address on their website is a false address. Then they gave me another address which I googled and discovered to be an alpaca farm. I refused to pay to return due to product quality as their website clearly states free returns due to quality concern issues. They then offered me a 50% refund refusing for over a week to allow a return and a full refund. I documented in detail all of the expert advice, communications from the retailer, and photos of the damage, sent it to Dekorfine and stated if I did not receive a full refund I would file a dispute with AmEx. They continued to argue and not respond for 5 more days. Finally this morning - after 37 back and forth emails - I stated that if a refund was not received by 1 PM Eastern time, I would submit all documentation for a dispute. Suddenly, the seller responded with a full refund stating that sometime in the future they would set up a warehouse in the United States for returns, thus confirming that, despite their website stating returns are allowed, they actually cannot do them. Stay away at all costs! There are much better lighting suppliers online and the hassle is not worth your time and stress.
*Note: 120V G4 base bulbs are not sold by any lighting stores in the US. I “refuse” to buy the ones the “company” (one or two people importing cheap Chinese products to an alpaca farm) sent me in a link as they are made overseas, not to US UL specifications and 3 electricians advised against the use of them in my home.
January 15, 2023
Unprompted review
Reply from Dekorfine
Dear Customer,
I'm truly sorry to hear about the challenges you've faced, and I appreciate you sharing your experience. I understand the frustration you've encountered throughout this process, and I want to assure you that we take your concerns seriously.
I apologize if there was any confusion regarding the voltage and bulb compatibility. Our website is designed to provide accurate information, and it's unfortunate that the specified 120V G4 base bulbs were not readily available locally. I regret any inconvenience this may have caused.
While we strive to address quality concerns, I'm sorry to hear that your experience didn't meet your expectations. I appreciate your detailed documentation and communication throughout this process. Your feedback is invaluable in helping us improve our services.
I want to assure you that we have processed a full refund for your order. We acknowledge the challenges you faced, and we appreciate your patience in reaching a resolution.
If you have any further questions or concerns, please don't hesitate to reach out. We are committed to ensuring our customers' satisfaction, and I apologize for any inconvenience caused.
Thank you for bringing this to our attention, and I wish you the best in finding a lighting solution that meets your needs.
Best regards,
Nicole
Dekorfine Team
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Very beautiful and neatly packed lamps
Very beautiful and neatly packed lamps, delivered quickly with home delivery. Light bulbs led with switching to different lighting, very convenient.
May 13, 2022
Unprompted review
Reply from Dekorfine
Thank you for taking the time to share your positive experience with our lamps! I'm delighted to hear that you find them very beautiful, and we appreciate your acknowledgment of the careful packaging.
We strive to ensure swift and reliable delivery, and I'm glad to hear that the home delivery option worked well for you. The convenience of the LED light bulbs with the ability to switch to different lighting is a key feature we aim to provide.
If there's anything else you'd like to share or if you have more lighting needs in mind, please feel free to reach out. We're here to ensure your experience with Dekorfine continues to be exceptional.
Thank you for choosing us, and we look forward to brightening up more spaces for you in the future!
Best regards,
Nicole
Dekorfine Team
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