Delhaize Le Lion / De Leeuw Reviews 1,055

Extremely expensive, and the food quality is abysmal. The chocolate pillow cereals taste like dog kibble and fresh vegetables food have chemical flavor. SUCH as arugula, leek, curly lettuce and normal lettuce.

The worst delivery service in Belgium, with boxes that aren't picked up. They added them to our bill, then refused to pick them up. We don't have space in our apartment to store their boxes. Terrible service and disgusting management. What happened?? We have been customers for many years and will now use other stores. Ignore this supermarket! Ignore Delhaize!

If you don't have a fidelity card, you can't go through the self check out counter. Can it be called discrimination of clients who don't have a Delhaize fidelity card ? Either way I advise all clients who don't have and wouldn't want to be coerced into registering for a Delhaise client card, to avoid this supermarket. Carrefour is open to all ...

Good products
very nice online expirience and plesant stores

Salzinnes, I've been almost thrown out of the Delhaize store of salzinnes for no other reason than asking whether this old very disagreeable female cashier was Flemish or not .. called the Boss and they threw me out almost military style .. OVER NOTHING .. last time for me .. what a bunch of bad people .. don't even deserve one star ..

I'm really a frequent customer of delhaize, specially Collect & Delivery services. In one of my recent Delhaize Collect (Order #185150047), at Delhaize Defré on Saturday, 1 Feb 2025, before completing my payment, I asked the store staff to remove certain items from my order. The employee informed me that I must first pay for the entire order before they could process the return. However, after making the payment as instructed, I was then told that the store could not process the return because the items were sold by Delhaize Collect and not the store itself.
This situation is unacceptable for the following reasons:
- I was misled into paying for items I did not need, based on false assurances from your staff.
- I attempted to resolve this with Delhaize customer service multiple times but have not received (any) satisfactory response. I have recorded all the voices and communications for further legal follow-ups.
- Upon reviewing Delhaize's terms and conditions, I did not find any clear policy stating that items purchased via Delhaize Collect cannot be returned.

I expect Delhaize to uphold fair business practices and honor my right to return unwanted items, especially considering the store’s prior assurances. If this issue is not resolved promptly, I will be left with no choice but to escalate my complaint to Test Achats and FOD Economie, and even if these options have already been corrupted, then file a legal case against Delhaize.
My main problem with Delhaize Collect is that they avoid confirming the steps I need to take to process the return and refund. And they also don't react to any of my communications. I'm keeping full trace of all my contacts with them. This continued lack of response would further indicate non-compliance with consumer rights.

You order online for home delivery, you pay, and you receive rotten smelly vegetables. What else is there to say about the poor quality of services?

sort ur categories better lituarly pay me 300 and i would do it in a day its not hard

I am disgusted today. Utterly ridiculous & I will be making a formal complaint.
I have ordered over 5 years, nearly every week.

I’ve never EVER had an issue with paying & am a loyal Delhaize customer.

When Delhaize mess up, deliver the wrong things, are over an hour later than I paid for, or their own card machine doesn’t work, I adjust myself to THEM. Always have. Have never complained.

And yet here I am, with half my groceries not here because Delhaize refused to provide any other resolution to a SIMPLE problem.

I have just had a major accident and am on crutches and in pain, cannot stand up or walk. (The driver and delivery man was great, it wasn’t his fault).

The driver kindly bought in my products as I am on one leg & have an ankle to hip bandage on, I paid most of it with Sodexo, which was fine, and was to pay 26€ left over with my bank card. My bank card declined. Dunno why; but I’ll fix that later. Can just be a lot of payments processed and it’s over my limit.

Either way, I have NEVER missed a payment with Delhaize before and I asked “okay can you invoice me so I can pay it online”, - it was 26 euros left to pay.

He called dispatch, and between French, my broken Dutch and English, it was established Delhaize refused this. Despite having paid most of it already, my choices were:

1) the driver will take back the products amounting to 26€. I need to pick them up one by one and see on the item list the cost, and calculate that up. On crutches, delaying the driver even more.
I could see even he thought this utterly ridiculous.
2) OR, take all my products back and I need to contact customer service for the Sodexo payment I had made.

No way was I going to expect customer service to give me my money back for what I’d paid, so I had to sit on my sofa with my leg up, and ask the driver to calculate as I pulled things out of the box to hand back. SO embarrassing & all because there was absolutely no other way.

They also kept saying ‘well she is refusing payment so take the items back’- NO, I paid over half the amount with my meal card, and then my bank card wasn’t working. Which happens. In 2203920203 orders you can see ON my online account there’s NEVER been an issue & here I am being accused of refusing to pay 26€ whilst I just don’t have any other bank card? I can pay online, invoice, payconiq or even a bank transfer direct. But no, apparently i am the one who refused?

I’m a disabled woman who’s relies on this service out of pure necessity, and paid the abhorrent delivery fees for years because I have no choice and disabled people have to. I have anccepted every single time I have been inconvenienced by Delhaize because I am adjustable. The remaining amount was 26€ - easily paid for by Payconiq or Online transfer.

I am ABSOLUTELY disgusted.

Worst of all, I’ve had multiple times were a driver has arrived and his card machine doesn’t work, so DELHAIZE had given a paper with an online code to pay there. So when it suits THEM they can do it.

The driver was sweet but very stressed because obviously this impacted him too. And he agreed how sad and ridiculous this was on Delhaize’s part.

The lack of customer care, lack of any resolution beside ‘you are refusing to pay we take it back’ is utterly unacceptable.

I’ve paid through online before when DELHAIZE needed me to. I’ve NEVER had an issue paying in 100s of deliveries and I really didn’t need it to be handing back food because, and very simply, my bank card didn’t work this morning. AND I had ALREADY paid over HALF the order amount using Sodexo.
Let alone the fact I can’t even get to the shops myself and HAD to order it in, and am currently recovering from a major accident.
The entire experience has once again proven to me that some companies CLEARLY do not care about you as a customer - but wil only behave to suit them.

Asking me to pay online later, when their systems are down, and yet making me stand here in a bandage and pijamas, on crutches, one leg, and pull items out one by one to count because my only bank card isn’t currently being accepted AND after I’d already paid most of it.

This is the first time I’ve been unable to pay in the moment via card. And I think the LAST time I’ll be ordering because I know I deserve better and now I know how Delhaize behaves only to make money, never to provide resolution.

Honestly? I hope karma runs its course.

everywhere I go Poland, Germany, France, Spain, Netherlands my card works but Delhaise roi chevalier 52 refuses to get their payment-system in order. Every time this same B.S. Back to the stone age with Delhaize and pay cash.

Every time something missing in our order. When I check it they getting angry and put you in a “ black list “. Dates of products very often till tomorrow. Chauffeur ask you to pay first staying on the street and only after he will bring your order to the house :).
Communication with costumer services are without any respect to you .

The quality of packed vegetables, everything what is in plastic packaging is very bad. Find it not expectable that there are no expiration dates on most of them. So you never know how long it stands in the shop.

If i could i will leave 0 as start review.
They were supposed to deliver 2 deliveries and the only delivered one and keeped on claiming second one has also been delivered refusing to provide any proof.
I had 2 different adresses on my 2 different orders and they lied and said they have been delivered but it is not true!

I’m currently looking through my window hoping the very skillful delivery person stops going in circles around the house. The average wasted time due to these guys being poorly equipped or trained is 45-60 minutes each time. It’s absolutely insane. I have contacted customer service and as usual the customer is to blame. It’s always the customers fault that their gps is 20 years old, that we cannot call them, that their card reader doesn’t have connection, etc
The packaging was good the first two times after that if you want to see your chips or eggs in order form that puréed, go buy them yourself.

Had to bring back today 1kg of minced meat as it turned bad before the expiration date. I was so cross as I have others things to do ! I didn't go to the Delhaize anymore for years. I don't even have their card anymore because of that exact same issue. It's still as bad as before and apprarently it will never change. It's a pitty because they do have great products but the meat is not fresh.

The Delhaize home delivery truck demolished the awning above my kitchen door. Half the items delivered were past their sell-by date and went into the garbage.
Two weeks after the incident, six phone calls, three emails later, customer service said "Wendy" will contact me.
Noone did.

The experience in the shop is good, the employees are nice and helpful, everything is sorted and clean.
However, not too seldom when you open a tray with meat specially chicken, despite it is not expired it smells "funny", it is sticky, or it has changed the proper colour. It is maybe good, but it does not feel right and I won't put it in my table, and to be honest it is an expensive shop, so it is pretty disappointing.

There are few chemicals that we as a people are exposed to that have as many far reaching physiological affects on living beings as Monosodium Glutamate does. MSG directly causes obesity, diabetes, triggers epilepsy, destroys eye tissues, is genotoxic in many organs and is the probable cause of ADHD and Autism. Considering that MSG’s only reported role in food is that of ‘flavour enhancer’ is that use worth the risk of the myriad of physical ailments associated with it? Does the public really want to be tricked into eating more food and faster by a food additive?

Food safety oversight is largely, but not exclusively, divided between two agencies, the FDA and the USDA. The USDA mostly oversees meat and poultry; the FDA mostly handles everything else, including pet food and animal feed. Although this division of responsibility means that the FDA is responsible for 80% of the food supply, it only gets 20% of the federal budget for this purpose. In contrast, the USDA gets 80% of the budget for 20% of the foods. This uneven distribution is the result of a little history and a lot of politics.

The sad irony here is that the FDA, which does not regulate fluoride in drinking water, does regulate toothpaste and on the back of a tube of fluoridated toothpaste … it must state that “if your child swallows more than the recommended amount, contact a poison control center.”

The amount that they’re talking about, the recommended amount, which is a pea-sized amount, is equivalent to one glass of water.

The FDA is not putting a label on the tap saying don’t drink more than one glass of water. If you do, contact a poison center…

There is no question that fluoride — not an excessive amount — can cause serious harm.

Our current understanding of genetics and ecology is inadequate when it comes to the widespread use of genetically modified organisms in the natural environment or agriculture. Why take the risk of distributing the material, when the likely gains for most of us – as opposed to short-term profits for biotechnology companies – are tiny or non-existent?

Helping developing countries to produce more food is a worthy aim, but it is sometimes used as an excuse for an alternative agenda, or as a convenient way to demonise opponents.

Review of delivery service
I have used the delivery service a number of times for its convenience. A lot of the times this works out OK although occasionally they will provide mouldy fruit or meat with short expiry dates. From my last order, every single fresh item (meats, vegetables, dairy etc) was missing. The driver asked me to manually check in the box what was inside and what not (not very much from my order) since he could not find everything in the vehicle. Essentially I paid €7.95 delivery cost for a small basket of dry products of which I could not make a meal from.
On other occasions, it is common for one product to not be available, but not half an order. The customer service told me they would attempt to deliver the missing goods later that day but this never materialised.
On a separate occasion, the driver missed our 2 hour slot and other obligations meant that no one was home when they eventually did show up later that day.
I will trial the service of a competitor instead.