Delightfulflora Reviews 

19,634
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 1,528 reviews, most reviewers were unhappy with their experience overall. Consumers frequently stated that package deliveries arrived days behind schedule, completely ruining important events like birthdays and anniversaries. Buyers also shared that the floral arrangements were frequently wilted, damaged upon arrival, or significantly smaller than what was pictured online. Additionally, people struggled to receive helpful customer support responses or prompt refunds when addressing these disappointing problems. Some reviewers were happy with the gorgeous, fresh blooms and found navigating the online ordering process very simple and efficient. A few other people also felt that their gifts arrived precisely on time, bringing wonderful surprises to loved ones.

What people talk about most

Delivery service

Consumers find delivery service to be unpredictable, with many reviewers reporting that their orders arrived... See more

Product

Customers had ambiguous experiences with the product, as many reviewers praised the gorgeous blooms and great... See more

Order

Reviewers express mixed feelings about their order experiences, as some consumers found the ordering process... See more

Quality

Users describe ambiguous interactions with quality, as experiences with the floral arrangements vary widely.... See more

Service

Customers consistently note ambiguous experiences with service quality. While some reviewers praised the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered some flowers on a saturday, and ordered them for sunday as they have “next day delivery”,and they didn’t come until mid day tuesday. However,the flowers are very nice and are good quality... See more

Rated 3 out of 5 stars

I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more

Rated 3 out of 5 stars

Was a bit annoyed ordered on the Friday for Saturday delivery. But didn't turn up untill monday. Pretty bouquet but hlaf the roses 🌹 are dead already.

Rated 3 out of 5 stars

i am very dissapointed in your delivery as you sent my daughters flowers to BIDEFORD and NOT CHITTLEHAMPTON. where are they now? i want them at my daughters today .i made the address clear enough so... See more


Company details

  1. Flower Market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(19,634)

1,528 reviews in the last 12 months

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Rated 1 out of 5 stars

Bouquet delivered 2 days late

Bouquet delivered 2 days late

Advertise 24 hour tracked by Royal Mail but NOT guaranteed ,
flowers were in a RM warehouse for 2 days and arrived in unacceptable condition, all white flowers had to be thrown away , rose petals going black and curled up but apparently acceptable to delightful flora so no compensation given , did get an apology but dealing with AI

My advice if you want guaranteed delivery for a special occasion do NOT use delightful flora as Royal Mail are not reliable anymore .

September 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Wel where do i start

Wel where do i start. Ordered from here 6th b4 or jus after not much tho on 6th 2 delivered on 7th. Its not 9th an stil not there. Ive have the proof 2 show they said the 7th changed 2 8th now 2 the 9th. But yet not there shameful an now refusin 2 give me a refund. Won't let me add the pics 2 show its a genuine complaint

September 6, 2026
Unprompted review
Rated 3 out of 5 stars

Used once, won't use again

Was given option to have delivered on a Sunday which was not actually true as they don't advise it's coming by royal mail. If I'd known I would have went to another company.
Flowers were alright, but bit wilted and the attached card had a sticker with the message along with order details which took away from the message
Feels a bit unprofessional
Also ordered a balloon, but it was just a balloon on a stick, not a helium one like a lot of florists send
Used once, but won't use again

September 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Disappointment

Ordered via website three days before my daughters birthday paid premium delivery for next day this was done well before 5pm cut off.
no flowers Saturday.sunday
Monday daughters birthday still no flowers.
tuesday.wednesday.thursday no flowers.
Friday flowers 4 days after birthday and one whole week later.
No apology just excuses.
Stay away from this site happy to take your money and not provide service.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous company

I am absolutely furious at this company.
I ordered flowers to be delivered today and received a email saying they're going tomorrow.
DO NOT USE THIS COMPANY WHAT A WASTE OF MY TIME .
I AM LIVID AT THEM . Absolutely zero stars

September 8, 2026
Unprompted review
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Rated 1 out of 5 stars

I ordered and paid for premium next day…

I ordered and paid for premium next day delivery, three days later the flowers have not been delivered by Royal Mail , they sent an email with a time they would be delivered. The last update stated between 7.30 and 10.30. Have just had another update stating they cannot now deliver and they would "try" again tomorrow. NEVER had issues like this with Bloom and Wild. Disgraceful

September 7, 2026
Unprompted review
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