Delightfulflora Reviews 

19,634
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 1,528 reviews, most reviewers were unhappy with their experience overall. Consumers frequently stated that package deliveries arrived days behind schedule, completely ruining important events like birthdays and anniversaries. Buyers also shared that the floral arrangements were frequently wilted, damaged upon arrival, or significantly smaller than what was pictured online. Additionally, people struggled to receive helpful customer support responses or prompt refunds when addressing these disappointing problems. Some reviewers were happy with the gorgeous, fresh blooms and found navigating the online ordering process very simple and efficient. A few other people also felt that their gifts arrived precisely on time, bringing wonderful surprises to loved ones.

What people talk about most

Delivery service

Consumers find delivery service to be unpredictable, with many reviewers reporting that their orders arrived... See more

Product

Customers had ambiguous experiences with the product, as many reviewers praised the gorgeous blooms and great... See more

Order

Reviewers express mixed feelings about their order experiences, as some consumers found the ordering process... See more

Quality

Users describe ambiguous interactions with quality, as experiences with the floral arrangements vary widely.... See more

Service

Customers consistently note ambiguous experiences with service quality. While some reviewers praised the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered some flowers on a saturday, and ordered them for sunday as they have “next day delivery”,and they didn’t come until mid day tuesday. However,the flowers are very nice and are good quality... See more

Rated 3 out of 5 stars

I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more

Rated 3 out of 5 stars

Was a bit annoyed ordered on the Friday for Saturday delivery. But didn't turn up untill monday. Pretty bouquet but hlaf the roses 🌹 are dead already.

Rated 3 out of 5 stars

i am very dissapointed in your delivery as you sent my daughters flowers to BIDEFORD and NOT CHITTLEHAMPTON. where are they now? i want them at my daughters today .i made the address clear enough so... See more


Company details

  1. Flower Market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20K reviews

5-star
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1-star

Asks customers to review

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Replied to 30% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(19,634)

1,528 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered flowers to be delivered on the…

Ordered flowers to be delivered on the 30th. Paid for Premium delivery, nothing telling me that Royal Mail will be delivery, because if it had stated that, I would have gone elsewhere.
Also nothing stating that they don't deliver on Sunday.
So on I went and ordered and paid.
I recieved an email stating delivery would be 30th, as I had requested.

NO DELIVERY ON THE 30TH, as of TODAY, 1 SEPTEMBER, IM STILL WAITING FOR THE FLOWERS. Royal Mail tracking, now says they are at a hub, so THEYVWONT BE DELIVERED TODAY EITHER!!!.
PLEASE, LLEASE, PLEASE, AVOID THIS COMPANY LIKE THE PLAGUE, DON'T GIVE THEM YOUR MONEY!

August 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Be careful with this company

Be careful with this company! My first order was great and I ordered for another occasion on Friday. But delivery is not guaranteed on the day you ask! Despite requests to cancel, emails were not responded to and it is very unlikely that any refund will be made. I will not be ordering from this company again.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted

Absolutely disgusted. Ordered flowers for my wife for our wedding anniversary. Got a gauranteed delivery date for the 30th August (our anniversary day) It is now the 1st September and the flowers still haven't arrived. Ive emailed to see where the flowers are, and they still haven't had the decency to reply. Don't buy from this cowboy company

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a bunch of flowers for an…

Ordered a bunch of flowers for an important birthday. Date was given. Still not delivered. Emailed 3 times,no response. Apparently the flowers may arrive tomorrow. 3 days late. Don’t recommend. Wonder what they’ll look like if they do arrive. Avoid and use Serenta..wish I’d of chosen differently

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service! I ordered flowers for a friend and picked a date for delivery, we are now 4 days over the date and Royal Mail still don’t even have the flowers to deliver! I have emailed to cancel the order and go somewhere with some professionalism however I have been totally ignored.

If I could have given zero stars then I would have. Luckily I have a large social media following so I’m going to do a video about this as I was hoping to have resolved my issue by now following on from my email.

Please stay clear of this company and shop elsewhere x

August 31, 2026
Unprompted review
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Rated 1 out of 5 stars

Do NOT use this service

Do NOT use this service. I placed an order for next day delivery and yet we are still waiting two days later, I have sent two emails regarding my order and both have gone unanswered, phone calls also go unanswered absolute disgusting customer service.

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

I placed my order on 28th August…

I placed my order on 28th August delivery was promised 29th August.
Its now the 31st August I still have not had my order delivered no Bouquet received no card received. No acknowledgement from company or CEO Ravinjer Singh Baines yet I have emailed them both of non delivery. I want my money back. This is a truly BAD COMPANY.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed and would not use…

Very disappointed and would not use again. Ordered on Friday for my auntie for the next day it’s now Monday and still not delivered I have emailed multiple times to cancel as it’s too late and not heard anything from them however they did manage to send me a link to review so here we are. It has been bank holiday which I understand but why give you option to purchase the next day and pay for premium service. I wouldn’t mind if they had communicated with me

August 31, 2026
Unprompted review
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Rated 1 out of 5 stars

DONT USE THIS COMPANY

Ordered on friday for our wedding anniversary, clicked the delivery date of the 30th August, never arrived, emailed customer service no reply. Now the flowers are arriving on the 1st september. Why allow customers to select a delivery date if your not going to deliver.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great flowers, great card, great delivery.

Thank you so much for the delightful flowers. They were just right as a thank you gift for my dear friend. They arrived in a large box which I thought was great, as some companies squash the flowers into a small cardboard box, just fitting the contents. They also arrived safely on next day delivery. The greeting card was also very nice, and I was able to put everything I wanted in my message. Another thing you are unable to do with some online florists. All in all I was delighted with the whole experience. Thank you

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Don't use this company!

Don't use this company!
You pay for a delivery date and they don't give a damn!!!! You WILL be disappointed when they turn up 3 days late, and not the first time. This service is a con, please don't do it!!! Pay more for a reputable service as this has happened twice to me, and once to a friend. If I could give minus stars, I would!!!!!

August 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Disappointing

I placed and order for a bouquet and card to be delivered to my daughter on Sunday. No delivery was received, no tracking available since last Friday and still no contact back from this company after sending 3 emails. So disappointing..Have I been scammed? is this even a real company?

August 30, 2026
Unprompted review
Rated 2 out of 5 stars

Ordered saturday should have been…

Ordered saturday should have been delivered sunday still no delivery i have emailed them but no reply, very didapointed wont be ordering again first order and last order i think people get payed to do good reports ,do not order from this company

August 31, 2026
Unprompted review
Rated 2 out of 5 stars

Ordered Roses and Lillies bouquet from…

Ordered Roses and Lillies bouquet from this company for my Wife’s birthday
My wife took delivery from Royal mail opened the box and I was embarrassed to be standing there, the roses looked just about dead.
The Lillies were fine, it looked like they had run out of fresh roses and used roses that should have been in the bin.
How any company can send this out, knowing it’s for someone’s special day or event.
After a couple of days received a email and apology, even though the birthday was over accepted there apologies and offer of bigger bouquet.
The Bouquet came the next day and my wife was really pleased, the flowers this time were fresh and what you should expect.
I think if you can’t meet the order with fresh flowers just tell the customer.
..

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

First of all the order I placed was…

First of all the order I placed was being delivered back to me instead of where I wanted it to go.
Order promised to be delivered on Fri and its now Monday and I havent received an explanation as to why not delivered or when it will be. Im beginning to wonder if all the good reviews are false.

August 27, 2026
Unprompted review
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Rated 1 out of 5 stars

Item ordered the Friday to be delivered…

Item ordered the Friday to be delivered Saturday it’s now Monday and no delivery was made I’ve emailed on Saturday but nothing back
Tracking stated out from delivery in Saturday it’s very disappointing as this was a birthday gift

August 29, 2026
Unprompted review

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