Deliveroo Reviews 209

I ordered groceries worth 40€ and instead got a fast delivery of 100% innacurate items.
Naturally the delvieroo service has been incredibly resistant to refund or recompensate so we are taking the charge back route
This is a total scam, absolutely avoid!!

For gods sake stop doing stacked orders! I am so sick of having to wait longer for cold food to arrive! No-one likes it! We're all bitching about it on Reddit- you're making us all hate you!

Got my delivery delivered fully demolished and dead, they said they cant help me lol

My order was never delivered, yet Deliveroo Belgium refused to process a refund via their chat support. No email follow up. I have also contact them via Facebook. They will try to make the refund difficult so you don’t get it.

Despite being logged into my verified account, the agent insisted I call 02 895 40 05 to "verify" my identity. This is a clear friction tactic designed to make customers give up. I refuse to use a telephone service to get a refund for a contract they failed to perform. I have reported this to the FPS Economy (Meldpunt) and initiated a chargeback via Revolut Premium. Absolute scam of a support system.

Ordered food here, waited for over 2 hours. Never got anything. Then contacted support, took them over 2 days to get in touch. Resulted in them just saying they tried to deliver it. Which I know for a fact they did not. But since they confirmed they tried apparently that is enough proof for deliveroo.

I never received my order, no compensation, no reimbursement. They said that my order was delivered. It was not. Plus I wasted one hour of my life trying to convince them that their driver lied. I didn't succeed. Bon appetite, Mr. Driver!

Scammers. Received a promotion with a discount code for new accounts. Made the account and the code was invalid.

i ordered 11 items i recieved 4 asked driver where was my other items did not know what i was sayingthey charged me for the full bill . no explanation where were my other items. i have had to contact paypal to get some of my money back. now deliveroo as stopped me ordering these people need reporting for illegal drivers this is not the first who could not sspeak any english

SHIT COMPANY LETTING DRIVERS PICK UP ANOTHER ORDER AND THE FOOD IS ALWAYS COLD.

Ordered three pizzas for over €50, only to have the driver deliver them stacked vertically in his bag. Unsurprisingly, they arrived crushed, soggy, and completely inedible. I filed a complaint with Deliveroo, but all I received was an apology—no refund or credit. According to their policy, if the driver messes up, you’re out of luck because they can’t recover the cost from the restaurant, even though the restaurant clearly wasn’t to blame. With so many alternatives out there, I’ll be ordering elsewhere from now on.

Extremely bad service. Missing products, order cold at delivery,.. last order (36 euros) was cold. I complained and asked for credit. Received 10,20 euros for an order I can’t eat. Seems to be the standard! I had to “fight” on the chat to get full credit. Agents credit level is limited. I asked to talk to supervisor and got another agent who left the conversation. I finally got someone with more rights that asked ME to resume the case and at the end credited me more than my order. Awful business case. Awful feedback for the restaurants using their service.

Dit is ronduit schandalig en onacceptabel. Op een extreem hete dag (vrijdag 13 juni, 2025) kreeg ik drie pakken ijs die volledig gesmolten waren.
Deliveroo gaf zelf toe dat er een probleem was, maar weigerde een refund.
Het is onmogelijk om gesmolten ijs opnieuw in te vriezen zonder gezondheidsrisico’s.
Dit risico werd volledig genegeerd.

Wat de situatie nog erger maakt:
de bezorger maakte een tussenstop terwijl mijn bestelling ijs bevatte.
Bij zulke temperaturen hoort de bezorger direct naar de klant te komen, zonder stops, om smelten te voorkomen.
In plaats daarvan kon ik mijn ijs letterlijk in de wc gooien.
Dit is niet alleen slecht voor mij als klant, maar ook een gevaar voor de volksgezondheid.

Daarnaast was de klantenservice belachelijk slecht:
tijdens het chatten verliet de medewerker de chat terwijl ik nog aan het typen was. Geen uitleg, geen empathie, geen oplossing.
Na twee keer vragen waarom ik geen refund kreeg, werd mijn vraag genegeerd. Dit soort respectloos en onprofessioneel gedrag hoort niet bij een grote service als Deliveroo.

Ik bestel regelmatig via Deliveroo, maar deze ervaring is gewoonweg zeer onprofessioneel.
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English:

This is downright outrageous and unacceptable.
On an extremely hot day (Friday, June 13, 2025), I received three packs of ice cream completely melted.
Deliveroo admitted there was a problem but refused to refund me.
It is impossible to refreeze melted ice cream without serious health risks.
This risk was completely ignored.

What makes it worse:
the rider made an extra stop during my delivery, even though my order contained ice cream.
In such heat, the rider should go straight to the customer without stops to prevent melting.
Instead, I literally had to throw my ice cream in the toilet.
This is not only terrible customer service but also a public health hazard.

On top of that, the customer service was laughably bad:
the agent left the chat while I was still typing.
No explanation, no empathy, no solution. After asking twice why I didn’t get a refund, my question was simply ignored. This kind of disrespect and unprofessionalism does not belong to a major service like Deliveroo.

I order from Deliveroo regularly,
but this experience is simply unprofessional

I have a picture of how it was delivered… quinoa everywhere but in the bowls… send in a complaint but they said they can’t do anything about it…. Wtf. 70€ not wel spent first and also last order ever. Thx bye

I had an extremely disappointing experience with Deliveroo. I placed an order to a hotel address on 9 May 2025 worth €41.14, but it was never delivered. The delivery agent didn’t contact me and instead uploaded a photo showing the food left on the street which disappeared after I saw it once.

Despite contacting customer support multiple times, I received no refund or resolution. They kept asking for evidence I couldn’t access anymore due to a poorly designed app. A re-order was auto-placed and then canceled because Deliveroo didn’t pay the restaurant.

I followed up several times with customer support, and all they told me was to wait for an indefinite amount of time with no real updates or resolution.

Still no food, no refund, and no accountability. I do not recommend using Deliveroo — if something goes wrong, you’re left completely on your own.

Half of The order didn’t arrive and they just chose not to help, I paid €60 And didn’t get drinks and only got half of the burgers, don’t use this app

Never use them ever again... they are smug" I'm.very cannot offer you your money back? I never asked for my money back, I just wanted someone to take it back and send me hot McDonald's food ridiculously cold food... and over priced the mcflurry was all melted whi h, is strange as the food was cold. I spent over 45 mins, back and 4th with 2 people on the customer service app... telling me they need to talk to a supervisor and he said the same I'm sorry we cannot offer a refund.. would you like HELP' With anything else... what help horrible uncarring money grabbing ####ers. Hate them with a passion when I see the adverts on the TV, it sends me into a rage. Don't know how there still operating.

Never anywhere near on time and no accountability whatsoever. I've been ordering for a while now trough deliveroo. Watched the service get worse time and time again. About a year ago they started double ordering when a delivery would actually be on time, so of course since then not even one order delivered on time. If orders will not be on time, they just push the delivery time forward. And, even when arriving over half an hour late with cold food, not even a thank you for the tip. What kind of service do they call this? I'll tell you, no service at all. They just don't care at all! Unclaimed profile/no history of asking for reviews: nuff said... never again!

They are sending the promotion but when you want to apply it, it doesn’t work. Spam and scam :DDD It is bot the first time that I waist my time even visiting their app for their faulty email. Never believe their promotions, save your time and avoid them really. Use better Uber Eats or Takeaway

Sent wrong order. I've contacted 3 times now and no refund for an order over €60 euros! They ruined my daughter's birthday. I sent them photo evidence and each time they say they'll get back within 48 hours but never do. Thieves and fraud. Unacceptable behavior.

Mostly on time and offer replacements.. must depend on the drivers but all good so far 😁 thanks