Deliveroo Reviews 

If I could give 0 stars I would. They are the worst. They don't care about the service that they are providing, but trying to get info from you to sell to restaurants and chains. I have never been helped by customer service. NEVER. AVOID AT ALL COSTS.

Trash company, full of Irresponsible employees

I haven't had an account for at least 8 years (if at all) and I don't have the app on my phone but they still managed to take £66.39 from my account for a purchase I didn't make. No refund!! Had to report as fraud and their customers service couldn't give a dame!!

I’ve had multiple issues with this app but being lazy won out, I’d never use them again. Multiple wrong orders and today I decided to open the bag in front of the driver, he agreed the items are missing and to tell customer service, they refused to even call the driver saying there’s nothing they can do.

Appalling customer service. Had a £10 voucher which was accepted on checkout and when I paid £50 for a mediocre pizza meal it wasn’t applied. Used every possible reason to not pay out this amount when I complained and hung up on me 3 times.

Will never ever use again deliveroo are a 100% rip off company. I give ppl a 2nd chance but they have been give 4.... well no more!!!!
Ordered from subway horsham, subway got order wrong and admitted it to me when i rang them. within 4 mins of del phoned shop told that deliveroo control riders and money so i would have to get them to send rider back to pick up a fresh one.... how wrong could I be.... deliveroo refused to send driver back and offered me £3. 36 for a wrong order which was also stone cold and dips missing..... rip off company
PEOPLE BEWARE OF THESE CONNERS😡😡😡

I've use delievroo for years now usually there veey good.

Recently I've had some issues with missing items and cold food.

And they refuse to do anything I've just deleted the app.

Give no star absolute garbage do not use ever use KFC app they used these waited 3 hours while these have my money kids waiting app saying 15 mins all time nothing to do with KFC rang them was told KFC on route so we rang the KFC they said they closed ... Deliveroo refunding money !! 7 days !!! Not right people out there who can't afford this KFC need to take a look at who they use giving yaselfs a bad name !!!!! Absolute lies on the phone driver on route etc !!? Then ok we will refund you !!!

My Order #557. So I order food after I finished work from a long day and night overtime from work. Order came and it was wrong and cold, customer service team actually blamed me and trying to make me the victim, but what I've learnt customer service team on the app or Web, is a waste of Time they can't actually do anything and you have to email them and say the same thing in the email as you did to the customer service team. What a waste of my life and time. People learn to not order from deliveroo they will blame you and won't refund you at all.

seriously can’t believe at the age of 47 they made they delivery guy ask for ID, shocking

I really wish you could rate zero stars. We're having a family get together for a birthday, ordered over £100 worth of food, tracked the driver to the road we live in but no food delivered even though my son went out of the front door. Rang Nandos who gave us a direct number to call, was told by deliveroo that we wouldn't be getting food and that a refund would take 24-48 hours! When my son asked what were we expected to do for food with no money to pay for it, it wasn't the advisors problem. These people need to go out of business and their drivers obviously have no conscience, leaving a family with no food and £100 poorer.

Disgraceful customer service. Received completely wrong items, only wanted the right items to be exchanged but was hung up on numerous times. I hope next time these individuals need a good customer service they enjoy the same hopeless experience.

The fist dilivery guy was such a moron asking me to leave my flat and come out to the street to collect my order instead of having me buzz him into the building! (Of course I didn't...)Only to find out he picked up the wrong order from the restaurant! Then the 2nd guy decided he couldn't find the address and left it at someone's reception, not mine cause I don't have one! Incompetence and disgraceful. Over 2hrs for a simple order!! Disgusted. I cancelled the whole thing and asked for a refund. A hungry child is definitely an angry child

It’s a shame you can’t put zero stars!
Ordered kfc, it took almost 2 hours to come, watched the driver doing laps of my estate on the app. Food was stone cold and food missing.
I contacted them to complain only to be refunded for the missing burger and told they were ending chat before I got to reply! Won’t ever use again!

PLEASE STOP USING DELIVEROO, PLEASE USE JUST EAT. UBER OR ANYTHING ELSE. THIS COMPANY NEEDS TO GO INSOLVANT. THEIR CUSTOMER SERVICE PLACES UPSET CUSOMERS ON SPEAKERS AND THEIR COLLEAGUES LAUGH IN THE BACKGROUND,THEY ARE IN PHILIPPINES, CHEAP LABOR CHEAP CUSTOMER SERVICE.. THIS COMPANY NEEDS TO BE SHUT DOWN.

I ordered on the deliveroo app and waited,just before the delivery the rider called apparently pin location was wrong text him my address no response,5 minute later got call from customer service explained what happened and gave me 3 options, i chose 3rd (redeliver) and waited further 30 minutes and again I received a call from
deliveroo rider just before the delivery same issue with the address few minutes later call from customer service explained they cancelled my order and gave me 3 options again to refund my money it's like they are doing me favour by giving my own money back,I explained that I'm Diabetic waited over an hour now no food delivered as yet no empathy shown or tried to rectify the problem which was with their deliverooo app instead kept repeating your money will be refunded almost two hours no food delivered and twice I guess my order was wasted...absolutely amazed by the outcome did not consider my condition even though i mentioned I'm Diabetic,disturbing behaviour..

Deliveroo are thieves and liars. They disabled my account after ‘promising ‘ me a refund which I never got.

One of the rubbish services riders ever seen lazy as fk don’t deliver to right address made me wait two hours for my food and didn’t even turn up I recommend everyone don’t use this rubbish service

should be an option for zero stars. I am absolutely disgusted with this companies lack of compassion. i was left at a hospital late at night with nothing to eat because the delivery person left. it took longer than 6 minutes to get from the hospital room to the door as my daughter started vomiting just before the delivery arrived. when i got downstairs they were gone. no attempt to leave at the front desk. I could not contact the driver because of the poor reception in the hospital, the only messages I got were the driver arriving and one saying he had left. I had to stand outside in the cold in order to contact Deliveroo chat. when i told them what had happened, they refused to send the driver back with my order even though i had only just missed him and refused to refund me for the food and delivery service not received. I was not informed what happened to my food and was told I would have to reorder and pay again. I am horrified at the lack of sympathy shown by all concerned. I will avoid using this service in the future and will not be recommending it.

Delete Deliveroo if you have it! They a are disgusting bunch of thieves.
I’m regularly sent shopping with the most important and vital items missing but they still charge the delivery fee and won’t cancel as it’s too late once you have waited 25 mins to get through to their customer ‘zero’ service team who cut you off and then you just get sent infuriating generic bot messages.
My question is if items are unavailable why are we able to select them? It’s false advertising and fraudulent to then charge the delivery fee.
Last week we ordered ingredients for chicken curry and when it arrived the bag just contained bean sprouts and sauce then chicken and rice was unavailable but they charged us a delivery fee and a bag fee.
Tonight I ordered breakfast stuff and the spreads arrived but nothing to spread them onto.
I’m never giving them a penny more of my money it’s criminal how they behave towards good customers.