Pizzahut Reviews 

Took 45 minutes to make a single margarita pizza in restaurant

If you choose a pan base, DO NOT rest the box on your knees. There is so much oil, it soaks through the inner cardboard, through the box and onto your clothes. Disgusting product. This is the 2nd time we've order pan, first time just thought they'd messed it up - £25 in the bin. Last night, same, £25 in the bin. Nothing with that amount of grease can possibly be edible!!

Didn’t send all my order and sent wrong items. Took 5 days for a response and this was to offer a £15 voucher. Wouldn’t use them again, could have seriously made someone ill with allergies. Then when I said I want the money back for missing items. This it the reply

“Thanks for your reply.

Whilst I appreciate your request, as you have been provided with an E-Voucher, there will be no additional gesture of goodwill provided as the E-Voucher has been given as full resolution for your experience.

The resolutions given by ourselves at Customer Care are determined by considering all information provided by yourself, the information that we have on our systems regarding your order and any additional information that has been given to us upon investigation with the Hut.

Once again, I sincerely apologise for any inconvenience caused by this experience. We truly appreciate you taking the time to bring this to our attention, as it gives us the chance to improve and provide a better experience moving forward.”
Apparently they think they can keep the money when they didn’t provide all the food and their “gesture of goodwill” would only count if I was stupid enough to experience this fiasco again.
Will be taking further - called the actual restaurant and apparently dealing with the complaint did not involve checking with the restaurant if they’d been an issue with the order so they couldn’t be bothered investigating

Good service! Ravi was excellent.

Payment system is frequently down. Should really consider integrating in a live status feed so that I know not to waste my time entering card details if EVERY payment system you utilise crashes in the evening.

Booked a table, received confirmation of our booking. Travelled over an hour to the restaurant only to find it shut down. Spoiled a family birthday meal.

Scrap the deals just make all pizzas £10 large £8 medium £6 Small.
End of.

Twice I have ordered from Pizza Hut clacton. First time with deliveroo. My pizza was an hour and half and had to be binned when it came. Apparently they had cooked it and left it sitting there for the driver who was late hence won’t be using them again. Yesterday I ordered with Pizza Hut but delivery by just eat. Pizza still took an hour and when it came it was Luke warm. Surely they must know how long the driver is going to be. Won’t be ordering from Pizza Hut again.

Ordered a New Yorker pepperoni pizza at the Churchill Rd Weston super Mare store. Pizza was inedible, completely saturated in excess oil to the point where the base was sodden. Made a complaint to customer care to receive a response basically fobbing me off. I have eaten many a New Yorker pepperoni pizzas in the past from other establishments and they were of much nicer quality. Clearly management don't care about it's products and customer satisfaction. I will be avoiding Pizza Hut in future and just sticking to it's superior competitor Dominos.

Yep, stone cold delivery, I should have read these reviews first. I can’t be bothered to complain as you can’t contact anyone directly. So I won’t use them again and I will leave a poor review!

Ordered a pizza, but it arrived cold and with the wrong toppings. Very, very dissatisfied.

Poor quality food. Just as many others have said, there’s just no quality. Food wasn’t even prepared at the collection time. And the toppings were so skanky with hardly any cheese and ONE piece of pepperoni pierce slice of pizza despite ordering extra pepperoni. Customer service was absolutely pathetic.

Love pizza hut pizzas but why do they advertise everywhere that first order with the app there's a free pizza. my wife and I both downloaded the app the offer is just not there and yet the adverts are everywhere.

Ordered meal deal pizzahut for collection at 13:30. App said collect by 13:45 arrives at store 13:43 and the store was shut. No lights, no ovens working nothing so I went home without my meal deal.

Got a call one hours later to say my pizza was ready. I tied to ask why they were shut and just told pizza is ready now and had been for almost an hour.

Who wants a 1 hour stale old pizza? No offer to recook it no offer to refund me just told to collect now.

Worse still when I complained to HQ was told they called you and you never collected so no refund. Won’t discuss why store was closed or why I wasn’t offered a fresh pizza.

We received two undercooked pizzas. It was very sickly. As much as we do not like to waste food, this was inedible.
This has happened twice now.
We tried calling the store twice, and could not get through.

Our order took over an hour to reach us, yet it was under cooked?

We have lost total trust in this company now, and we will not be spending any more of money for poor quality food

I was very hungry but when I tried to get it delivered I was told I had to pay a certain pric. I kind of understood this policy but when I added my parents points and got a free pizza it didn’t count. Another child gone hungry. SHAME.

Pizza Hut Isle of Wight
Awful. Had to wait 40 mins to order, another 40 for the pizza, pizza was disgusting, as was the service, salad bar near empty, staff couldn’t wait to get rid of you, asked if we wanted the bill and we were still eating! Messy tables not cleared, a total rip off and never again. Pizza Hut do better, all these 1 star reviews and you’re not even going to acknowledge the customers, you could really do with closing down, dominoes Isle of Wight all the way, better pizza, better prices, better toppings. Pizza Hut, call it a day, you’re just awful. Hideous

Went to Bristol for my birthday today and all pizzas are absolutely smothered in garlic. It’s so bad that I’m writing the review from the restaurant. New strategy to stop people eating more than a slice or two of anything? My child is also picky and it’s horrible. No mention of garlic on the Pizza Hut website. Certain bites are like having whole cloves of garlic in your mouth and that’s not hyperbole! Disgusting. What a waste of money and so disappointing for a birthday “treat”. Total joke.

Seats are also caked in grease and the floor plastered in food. I don’t expect fine dining but I do expect better than this.

Absolutely joke!

West Croydon Pizza hut.

I ordered a barbecue base with chicken and vegetables and got something that looks like it came out of a super lmarkets basis range and it cost me £24.99 for that pizza and a vegetable sizzler.

No chicken and no vegetables on the so called bbq chicken.

They should be ashamed of themselves!

My wife and I had one half and half pizza, an apple juice and one machine drink …£46 !!!! Outrageous ! While we were eating I saw the Manager throw 8 almost full pizzas into the bin from the buffet…. No wonders our food was so expensive, much prefer Dominos pizza, to much tomato paste and lacked in flavour