DELLI Reviews 

176
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers had a great experience with this company. Customers consistently praise the wide, unique selection and excellent quality of products, often discovering items not easily found elsewhere. Many consumers appreciate the fast delivery and careful, attractive packaging, ensuring orders arrive in perfect condition. People also frequently commend the customer service for being helpful, responsive, and efficient in resolving issues. Conversely, a small portion of people felt that delivery services sometimes resulted in significant delays, lost parcels, or damaged items, occasionally needing further customer support. Some reviewers also noted issues with product quality control, citing instances of missing, unsealed, or out-of-date goods, and receiving out-of-stock notifications after ordering.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the excellent quality, unique selection, and great... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the swiftness and efficiency of... See more

Order

People report positive experiences with order, often praising the easy ordering process, smooth delivery, and... See more

Quality

Reviewers mention positive feedback about quality, with many consistently impressed by the range and... See more

Customer service

Consumers find customer service to be positive, with many describing it as fantastic, brilliant, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery and packaging was great Shame about the Chilli oil! I was expecting a tasty artisan chili oil for the price charged with a more homemade taste. What I experienced was a bland run of the... See more

Rated 3 out of 5 stars

The order was incomplete, it arrived damaged and was delivered to the wrong address. Delli was quick to rectify this and the missing items arrived speedily afterwards

Rated 5 out of 5 stars

I ordered a box of mixed items based on the reviews and also some olive oil that I’d seen promoted on a cooking show. The box of mixed items arrived beautifully packaged but the olive oil was missing.... See more

Rated 5 out of 5 stars

Delli is my go-to for discovering the best independent food brands! Their marketplace makes it so easy to find unique items, whether it’s sauces, pastes, or hard-to-find cooking ingredients. I love cr... See more


Company details

  1. Fresh Food Market

Written by the company

DELLI is a fun new platform, where you can both buy and sell. As a buyer, you can enjoy exciting drops and support passionate, independent producers. As a seller, you can share your food or drink with a community eager to try new things.


Contact info

4.0

Great

TrustScore 4 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(176)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Best online delli

Love ordering from here, it's always packaged so nicely and the products are amazing quality. Makes a great gift for someone too!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

I love Delli

I love Delli! It stocks so many great products from exciting indie makers and producers from a variety of heritages. Lots to choose from and there's always something new to discover.

August 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Great site

Have used this site a could have times. Really happy with all my products. Had a wrong product on my recent purchase and the customer service team were fab and quickly resolved it.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

I placed an order as a birthday gift…

I placed an order as a birthday gift for a friend. The order was sent to the friend , with one of the items being out of stock and another arriving open, with the contents spilling over the rest of the produce. I contacted the support team explaining the situation and my frustrations, given that this was purchased as a gift. They responded straight away and were quick to rectify the issue. They refunded me out of stock item and also sent out the order again, at no extra cost. Even though the above was not ideal, i was pleased at how quickly and efficiently they rectified the issue, hence the 5 stars.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I note the mixed experiences of other shoppers but my personal experience was faultless with none of the described issues. I made a fairly large order of just under £100, it was dispatched within two days and I received it shortly afterwards via the free delivery. All items were present and everything I've tried so far has been delicious.

They stock a wide variety of interesting/unique items which are difficult to find elsewhere and the prices are fair (well, as in on par with what you would pay elsewhere). I would recommend DELLI.

July 17, 2025
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Rated 5 out of 5 stars

Great service.

Issue with delivery but great customer service sorted the issue and great products!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Blue Plaque above your Erdington High…

Blue Plaque above your Erdington High Street shop - while accepting that this plaque is offered no legal protection whatsoever under the law, I think that following the very recent death of local Birmingham legend, Ozzy Osbourne, whose band Black Sabbath played at the club referred to by the plaque, it would gain you a whole lot of love & respect, if you removed the current paint obscuring the plaque, and restored it to its full bright blue glory. Thanks in hopeful anticipation x

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Always had great products and customer service from Delli. I did have a parcel of bagels from Papo’s which went walkies with EVRI but Delli were so helpful and compensated me for the inconvenience. The bagels did eventually turn up just 4 days out of date!! The products are really good quality and usually arrive within the given time frame! Delish! Thanks Delli

May 27, 2025
Unprompted review

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