Deloox has been delivering quickly and with genuine products, that's awesome! To make perfume shopping even easier, they'd love it if they Categorized perfumes by season (e.g., summer, winter,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
On web site is written 1-6 working days delivery but even after 6 workings days order was not shipped and status for one item still ordered. Customer service not respond on mail. Unprofessional... See more
Company replied
Great value and huge range. Am happy with my purchases. Did get slightly anxious when I discovered after ordering that fastway was their choice of courier as they haven’t been reliable for me here in... See more
Absolute scam. Perfumes are not original or in a sealed box. And you cannot return them as they are dangerous goods and no couriers will take them. Customer support is mostly AI, and when... See more
Company replied
Company details
Written by the company
At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!
Contact info
Netherlands
- deloox.com
4.1
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good competative prices
Good competative prices, easy to order. Good communication regarding any delays.
November 29, 2025
Unprompted review
Advertisement
URGENT: Formal Notice – Order Not Delivered (№ 18043934)
Hello Deloox team,
I am contacting you with a serious complaint regarding my order. My parcel DS927896753PT, (Deloox Order number 18043934) from 10 november 2025, shipped by your company to my address in Portugal, has not arrived and has shown no tracking updates since November 17, which is unacceptable.
According to the tracking information, the last status is “Em trânsito” from SEMMAB (Malmo, Sweden). Since then, there has been no movement at all, which clearly indicates that the parcel is either lost or severely delayed.
The Portuguese postal service (CTT) informed me that only the sender (you) is authorized to initiate an official investigation. As the recipient, I am not allowed to file such a request.
Therefore, I demand immediate action from your side:
1. Launch an official investigation (lost / missing parcel) with your logistics partner and with CTT (or any other carrier involved).
2. Provide me with the results of the investigation in written form as soon as possible.
3. If the parcel is confirmed lost, immediately arrange a replacement shipment or issue a full refund, including shipping costs.
4. If a new tracking number has been generated, provide it without delay.
If no adequate response is provided, I will be forced to file an official complaint through the European Online Dispute Resolution (ODR) platform and submit the case to consumer protection authorities.
I expect a response within 3 business days.
Moreover, the second order was delivered on time. I would like to continue to cooperate with you if we can resolve this issue.
P.s
the dispute is over. The store has sent a new order. Thank you
November 10, 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback.
We have since contacted you. On 25 November 2025, a transport investigation was launched into your shipment. As soon as we receive a response, we will work with you to find a suitable solution.
We have also informed you about this. Such an investigation usually takes 1 to 5 working days before we receive feedback.
Kind regards,
Team Deloox
I ordered a fragrance 9 days ago and…
I ordered a fragrance 9 days ago and deloox claims they have sent the package to the parcel but having been in contact with the parcel they still havent received the package. The customer service of deloox is so slow i still dont know where my package is
November 17, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you are experiencing inconvenience with your undelivered parcel.
We have now launched an investigation on your behalf, as your parcel has probably ended up in the wrong shipping process or network. We will look into this internally.
We have already contacted you today to resolve the situation and have cancelled your order so that you no longer have to wait.
Kind regards,
Team Deloox.
Arabian fragrances
All received ok fast undamaged by courier GLS, a very good experience with a wide range of the fragrances I like. Would definitely shop again.
October 30, 2025
Unprompted review
Good experience
The order was sent and arrived at mu country quickly. The prices are are also a good deal, you can buy perfumista very affordable prices
November 5, 2025
Unprompted review
Advertisement
Great service and fast delivery to…
Great service and fast delivery to Ireland
November 3, 2025
Unprompted review
At first i thought that i would not…
At first i thought that i would not receive the item, because i didnt receive any updates on the delivery company for a while, but then it was all good, perfect conditions and i save a lot of money with the discount i got
November 8, 2025
Unprompted review
I bought 2 perfumes from them
I bought 2 perfumes from them. One of the perfumes is damaged and there is no way I can use the perfume. I dont recommend
November 7, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that one of the perfumes arrived damaged.
We always recommend that you contact us immediately if you have any complaints or problems and provide sufficient evidence of the issue.
If a product is damaged, we ask you to send us as many photos as possible so that we can assess the situation and work with you to find a suitable solution as quickly as possible.
Kind regards,
Team Deloox
Ok for my order i give 5
Ok for my order i give 5. But the time to have my order to my hands is too long , so the rate is 0. This make 2
November 17, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are glad that you are satisfied with your order.
Unfortunately, due to the high demand around Black Friday, delivery may take longer than usual. We apologise for the inconvenience.
We hope that your next order will arrive faster and that we can satisfy you completely again.
Kind regards,
Team Deloox
Advertisement
Shocking,DO not waste your money with…
Shocking,DO not waste your money with Deloox,items are fake,recently bought 200ml of ysl and absolutely no smell and bottle is fake as is packaging
November 21, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you are experiencing issues with your order.
I would like to reassure you that we only sell original products. These come from the brands themselves or are purchased through an authorised wholesaler. You can therefore be sure that all our products are authentic.
If you have a complaint, please contact our customer service team so that we can look into it with you.
Kind regards,
Team Deloox.
Fast to delivered, really bad quality
Fast to delivered the perfumes but the perfumes are not the original ones as they say they sell. The perfume don’t smell like the original one and the fragance goes away one hour after, when they are 2 Strong fragances who stay in the clothes or person per 8/10 hours or days.
I don’t recommend and I just want them to
Answer my claim for me to send that alcoholic copy perfumes back them and receive my 400 euros back.
Ps: I bought Tom Ford Lost Cherry and Narciso Rodriguez Poudree.
November 8, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are sorry to hear that you are dissatisfied with the quality of the perfumes. You can always submit a complaint to us and discuss it with us. To do so, we advise you to contact our customer service department by e-mail, chat or telephone. We are available daily until 12:00 noon.
We see that a return has been requested.
The instructions accompanying your order explain how to return the item.
Kind regards,
Team Deloox
Just excellent in every way
Just excellent in every way, best prices on the market, vast variety of perfumes and the girls of the customer service are lovely.
11 out of 10 💙🔥
November 5, 2025
Unprompted review
Advertisement
Amazing prices, fast deliver, great customer service
I have shopped from Deloox quite a few times now. They have very attractive prices and fast delivery. One of my latest orders got lost in transit, but their customer service quickly helped me with a satisfying solution. Will definitely shop at deloox again ❤️
November 18, 2025
Unprompted review
Great experience got exactly what I…
Great experience got exactly what I ordered at a great price very quick delivery......
November 18, 2025
Unprompted review
Issue with a perfume bottle
I had an issue with a perfume bottle. (Spray button didn't work). Customer service quickly provided me with another bottle. I'm very satisfied with the service!
November 14, 2025
Unprompted review
Advertisement
Super 100% the best !!!👍
Super 100% the best !!!👍. It would be much better if they sent some testers (sample )too.
October 28, 2025
Unprompted review
I orderd from you during the summer and…
I orderd from you during the summer and could not fault you ,great products ,great prices ,delivery very fast .But l ordered from you on 22/10 /25 ,and am still waiting for my order ,l just hope they come soon or l will have very unhappy family members at Christmas
October 22, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you are experiencing inconvenience with the delivery of your order.
I have checked this for you and the order confirmation states an expected delivery date of 24 November. You can always find this information in the confirmation you received by email. We expect to be able to dispatch your order today, so that it will be on its way to you as soon as possible.
We hope you enjoy your order.
Kind regards
Team Deloox
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.