While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Probably the best prices in the market, got my orders delivered with no fuss, and the products are original as expected. My go to website for fragrances.

Rated 5 out of 5 stars

Have now bought several times from Deloox and have received completely authentic perfumes quickly. I am impressed that the price is so much lower than other sites for exactly the same product. Large s... See more

Rated 4 out of 5 stars

Overall fast delivery Initial parcel tracking challenge but was dispatched on time Angel mugler edp is not at all as per reviews. Very less sillage and longevity. Nothing with deloox just that it... See more

Rated 4 out of 5 stars

Ordered a perfume and it was sent to the carrier really fast. I didn't receive the package though, the carrier just threw it somewhere downstairs in my appartment building. I had contact with custom... See more

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Här på Deloox vill vi att du ska vara nöjd! Åtnjut ett brett sortiment bestående av över 400 varumärken i toppklass. Åtnjut de bästa skönhetsprodukterna, våra låga priser och självklart vår goda service. Över 1,5 miljon nöjda kunder!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

Waste of time and nerves

The perfume is good but the shipping took too long, that's why I give it three stars

July 6, 2023
Unprompted review
Deloox logo

Reply from Deloox

Vi ber om ursäkt för besväret. På grund av sammanslagningen av Budbee och Instabox uppstår det tyvärr problem i nätverket. Vi vill betona att vi har skickat paketen! Var lugn, det kommer att ordna sig och vi kommer att lösa det för dig. Vi förstår att detta är frustrerande, men tyvärr ligger det utanför vår kontroll.

Rated 1 out of 5 stars

Please please listen to me never ever…

Please please listen to me never ever buy from deloox believe me it never come it's almost 6 days my package keep saying coming tomorrow but it never arrived the worst webshop I ever Shop it's my 1st and last mistake
I bought from deloox.

June 27, 2023
Unprompted review
Deloox logo

Reply from Deloox

Vi ber om ursäkt för besväret. På grund av sammanslagningen av Budbee och Instabox uppstår det tyvärr problem i nätverket. Vi vill betona att vi har skickat paketen! Var lugn, det kommer att ordna sig och vi kommer att lösa det för dig. Vi förstår att detta är frustrerande, men tyvärr ligger det utanför vår kontroll.

Advertisement
Rated 1 out of 5 stars

Payment made but cannot proceed

I made an order through deloox.se and I paid for the order. The amount is withdrawn from my account. But I got 3 emails saying that I need to pay to proceed the order. I have wrote about this to the customer service 3 emails but thry havent responded .

June 20, 2023
Unprompted review
Rated 4 out of 5 stars

Order came through really fast, carrier messed it up though. Customer service did a great job!

Ordered a perfume and it was sent to the carrier really fast. I didn't receive the package though, the carrier just threw it somewhere downstairs in my appartment building. I had contact with customer support, they we're nice, fast and gave me back my money. Nothing wrong with Deloox! They don't have control over their carriers but they do take the responsibility by giving me back my money.

Thanks Julia and Isabelle.

June 9, 2023
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Bad customer service, and bad that they use Budbee to send packets.
It can be cheaper by ten cents, but that doesn't mean that they are the best.
order number: 7343358, 11-05-2023
order number : 7322923 08-05-2023
Update: Företaget pressar Trustpilot att flytta min recension till offline läge.

May 19, 2023
Unprompted review
Deloox logo

Reply from Deloox

Hello Samim,

Thanks for sharing your experience with us. We are sorry that the shipment of your orders did not meet your expectations.
We try to choose the right carrier to ship our packages correctly and we will take your complaint about Budbee seriously.
I see that you did receive both packages and I hope you enjoy the perfumes!
Kind regards, Monique

Advertisement
Rated 1 out of 5 stars

The perfume is either fake or something…

The perfume is either fake or something happened to it on the way. Because neither its endurance nor the opening nor the sillage is nowhere near to those of the original.

Answer to Deloox: The bottle seems to be fine. There was a lot of smell coming out when I opened the shipment package though.

May 1, 2023
Unprompted review
Deloox logo

Reply from Deloox

Hej Öykü,

Varför tror du att det hände något på vägen? Är det något fel på parfymens utseende? Vi säljer bara originalprodukter, så oroa dig inte för det. Vi är övertygade om att vi tillsammans kan hitta en lösning.

Team Deloox

Rated 1 out of 5 stars

Charged but order hasn't come through

I put an order through deloox.se I was charged for the order. The order has an order number, the whole amount of the order has been withdrawn from my account but I got an email that the order needs to be paid. I have sent at least two emails to customer service without reply and I can't get access to the phone service to ask for help.

April 25, 2023
Unprompted review
Deloox logo

Reply from Deloox

We're sorry for the miscommunication. We have a new credit card payment system and something went wrong there. We apologize for the inconvenience. The order has indeed been paid for, so we will ship it today. You will receive a tracking link from Budbee later today.

Rated 1 out of 5 stars

Don't buy perfumes if you want any…

Don't buy perfumes if you want any possibility of return. They have nailed their "terms" so that you can't return anything even if it arrives broken.

February 16, 2023
Unprompted review
Deloox logo

Reply from Deloox

Good day,

That was not the issue. We received it not in the way we shipped it. Therefore we can not offer you a solution. The product wasn't broken.

Team Deloox

Advertisement
Rated 5 out of 5 stars

Always a pleasure shopping at deloox.se

1. Had no problems whatsoever with deloox.se , always very pleased with everything I have ordered, and the process of ordering on their website
2. Always received packages at the time promised, well packed
3. In general, I am very pleased with prices of their products and I was their online-customer for 3 times this far, and will be in the future.

October 20, 2022
Unprompted review
Rated 1 out of 5 stars

The delivery company used delivered my…

The delivery company used delivered my perfume to a fast food joint. Gross. You should collaborate with someone else.

May 8, 2022
Unprompted review
Deloox logo

Reply from Deloox

Hi Clara,

We're sorry to hear that the delivery was not satisfactory. Our apologies for the inconvenience.

What is your order number? Then we will file a complaint with the carrier.

Deloox

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look