Delta Wellbeing Reviews 9

A useless service sitting on fone for more than 25 minutes listening to there message in Welsh. To report a emergency and can't get though to report

Had three entirely separate queries and they were all dealt with by one super efficient and friendly Kylie! I thought I’d be hanging on for ages and passed to several other people but No! Kylie was fantastic. Thanks soooo much. A very positive experience and all my queries were answered. Am v grateful, THANKYOU! Xx

On the 23rd of July 2025, my mother-in-law was taken by ambulance to the A&E Department of Glangwili Hospital. The following day, I was advised by Dr Imran that there was nothing medically wrong with her, and she could now be discharged from A&E. He introduced me to Louise Ruddall from Delta Wellbeing, and told me that she'd be able to help and advise me of the options open to my mother-in-law.

I was very impressed with her knowledge and the support offered. She is obviously well respected by the staff in A&E and was able to get answers and arrange things with ease. At 94 years old, my mother-in-law can be cantankerous and stubborn, but Louise was able to calmly diffuse her anger (at not being allowed to stay in hospital) and bring her around to understand the situation she was in. I wish I had that level of people skills!

Nothing was too much trouble for Louise from finding a chair in a very crowded A&E, to arranging the transport to take my mother-in-law into a care home that evening. Everything was done with my mother-in-law's well being at it's heart. Louise is a shining ambassador for Delta Wellbeing and I would like to commend her for her actions.

I wanted to drop a brief line of thanks for the excellent support provided to my elderly neighbour yesterday.

My neighbour is 87 & has vascular dementia. She had fallen during the night and was found face down on the living room floor by her morning carer. She had fallen on top of her phone & red button & had been unable to raise the alarm. She was confused, cold and helpless. My neighbour and I anxiously waited with her until Delta could respond.

It was a huge relief when Alex arrived. Her first reaction was warm and compassionate as she immediately sought to reassure the elderly lady. Alex quickly identified her core temperature had dropped and warmed her with blankets & hot water bottles. Whilst making her comfortable & checking her vital signs Alex simultaneously liaised with the Delta office to arrange an ambulance and updated the Social Worker on what was happening. She treated my neighbour with the utmost respect and took care to ensure she understood what was happening at all times. She was simply amazing.

This morning Alex even took time to contact myself and my neighbour to check we were ok. Please pass on the thanks of family and neighbours for Alex's calm professionalism, and her kindness. We are grateful to everyone at Delta who helped with this excellent response.

Gary
Ammanford

My wife is no longer able to use the emergency help systems I cancelled it. The said item was removed as well as the fire/smoke alarms installed the time. The operative removing the fire/smoke alarm from the ceiling, left not only the screw marks but a reasonable amount of plaster was dislodged as well. On complaining it would seem that Deltawellbeing are under no obligation to repair defect caused by them selves. My advice is to ensure alarms installed for your benefit are put in a place less obvious than the centre of the ceiling. Having read the response from Deltawellbing, I suggest that if you have your own fitted smoke/fire alarms and the TEC suggests you need more, decline the kind offer because you will have to repair any damage caused as they are thoughtfully removed.

Rang 2am early hours Sunday morning as the power had tripped in the house. Once back on we found it was the toilet light switch that had caused the trip due to water running down the cord from the ceiling, which had been caused by a leak in the roof. My husband got a shock from the water running down the cord of the light so I called OOH repairs straight away as it was dangerous. Our own local council housing repairs directed straight to this company. They did answer straight away and said they would get an electrician and a carpenter out as an emergency as it was dangerous. Stayed up for the rest of the night waiting but no one came. Eventually the electrician turned up at 9am and changed the light but said the same thing would happen if the leak wasn't fixed. By midday Sunday the carpenter still hadn't been so i called back which took over an hour for them to answer. They told me they would chase the carpenter and call me back in 10 minutes. It's now 5.30pm Sunday evening and no phone call and no carpenter to fix the leak. I've had to cancel all my plans to wait in for nobody. Seems like a case of the council saving money and cutting corners by outsourcing its OOH work at the tenants expense. Absolutely awful service from this company. I do have to say that the electrician who came was lovely and did everything he could for us.

Absolutely awful experience.
On hold for 25mins
Before being told it was not something they would assist with.
From the start I was talked to in derogatory belittling manner.
I had no other option than to seek help from my family who had to make a hundred mile round trip in order to assist me, all because these people didn't even listen to my plea for help. Very selective about what constitutes an emergency.
Since I've made complaints to various organisations, all of a sudden they are interested in my welfare.
Too little far too late.

They could start by answering there emergency calls, people must be dying waiting for them.

Shambles
This is the company that the emergency out of hours number for Wrexham Council gets diverted too! They actually don't answer. Four hours of calling them and no answer. All we could hear was a recorded voice babbling on about the services they provide. We had to call the emergency number because my fathers boiler stopped working. He's 88 and had no heating or hot water! We ended up directly calling Liberty Gas who were fantastic and got an engineer out, sadly they couldn't fix it. I'm not on here to talk about Liberty. I am shocked though that Delta Well-being simply did not answer the phone. At one point we were more than 50 minutes waiting. What sort of Well-being company is this? I have made a complaint to our local councillor and hope the matter can be investigated.