demeco Reviews 

564
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Moving Company

Written by the company

Demeco est le déménageur professionnel qui vous accompagne pour déménager sereinement : de la demande de devis jusqu’à votre nouvelle maison, les déménageurs Demeco s'adaptent à votre budget.


Contact info

4.1

Great

TrustScore 4 out of 5

564 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(564)

262 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

liar and dishonest

The team breaked a few furnitures and stolled from us a few boxes that was left in the trucks, had a break every hour, didn't finish the job there were paid for, And never received any compensation or apologies.
They tried to rip us off but invoicing us for some stupid reason just because we come from overseas.
Make sure that you never deal with them or check they truck before they leave or hide things with empy boxes. They should be removed from the trade. SHAME ON YOU!

September 3, 2026
Unprompted review
demeco logo

Reply from demeco

Hello,

We have carefully reviewed your feedback and regret the incidents you describe, as well as the feelings you have expressed toward our company.

The allegations made in your review are particularly serious and do not align with DEMECO’s commitments. They require further review based on the specific details of your case.

We therefore invite you to contact us at satisfactionclients@demeco.net so that we can identify your case and verify the various points you have raised.

DEMECO Customer Satisfaction Department

Advertisement
Rated 1 out of 5 stars

Conditions de transport catastrophique…

Conditions de transport catastrophique rien n'a correctement été attaché et Mobilier endommagé.

August 11, 2026
Unprompted review
demeco logo

Reply from demeco

Bonjour,

À la suite de notre précédente réponse, nous n’avons reçu aucun élément complémentaire permettant d’identifier votre dossier et les faits évoqués dans votre avis.

Afin que votre réclamation puisse être identifiée et examinée par l’agence concernée, nous vous invitons à lui adresser directement votre demande par mail, en précisant vos coordonnées ainsi que les informations relatives à votre déménagement.

Sans ces éléments, nous ne sommes malheureusement pas en mesure de retrouver votre dossier ni de vérifier les faits que vous évoquez.

Service Satisfaction Clients DEMECO

Rated 1 out of 5 stars

I would like to have given Demeco a better review

I would like to have given Demeco a good review for their moving services in June 2026. Everything started well with what seemed to be a fair proposal. On the day, the team were on time and worked well. However we realized that there had been a misunderstanding about the packaging for two items. I had specified “special packaging” for two large fragile items. They proposed just to wrap them in some bubble wrap, whereas I was expecting special containers. I refused to have the two items loaded because they would be damaged. In the week that followed, Demeco offered to return, to pickup the two items at a price that doubled the original quote of the entire move. This was after, I had arranged myself to have the two items packaged to avoid delay. What started well ended with an unreasonable approach to resolving a problem that clearly was a shared misunderstanding. I will not use Demeco again and cannot recommend it.

June 18, 2026
Unprompted review
demeco logo

Reply from demeco

Hello,

We have reviewed your feedback and regret that your experience did not meet your expectations.

However, we are pleased to note that you appreciated the punctuality and the work performed by our team on the day of your move.

Regarding the two items you mentioned, it appears that there was indeed a misunderstanding regarding the expected method of protection.
The proposal subsequently made to you concerned a specific service—separate from the initial one—that required specialized equipment for transporting these particular items, which explains the quoted cost.

We regret that we were unable to find a solution that met your expectations and have taken note of your feedback, which we will share with the relevant teams to improve the clarity of our communications prior to providing our services.

DEMECO Customer Satisfaction Department

Rated 5 out of 5 stars

Intervention professionnelle et…

Intervention professionnelle et extrêment satisfait de l’intervention de Ludovic et Lucas.

February 25, 2026
Unprompted review
demeco logo

Reply from demeco

Bonjour,

Nous vous remercions pour votre retour et sommes heureux de savoir que l’intervention de Ludovic et Lucas vous a pleinement satisfait.

Nous ne manquerons pas de leur transmettre vos encouragements et espérons continuer à vous apporter entière satisfaction lors de vos prochaines expériences avec nous.

Le Service Satisfaction Clients

Rated 1 out of 5 stars

DEMECO Mauritius refund not done

DEMECO Mauritius, Ms Khemlata promised to refund the money, 350 OMR, because we got charged twice although we paid for door to door services . She only refunded 177 OMR, I need you to refund me what you promised. And It’s not ok to stop answering calls and messages.
It’s unprofessional. Do the right thing.
Nadia.

March 2, 2025
Unprompted review
demeco logo

Reply from demeco

Bonjour Nadia,
Nous prenons connaissance de votre avis, mais il semble malheureusement concerner une autre société. Nous vous invitons à vous rapprocher directement de DEMECO MAURICE, qui est une entreprise indépendante et non une franchise de notre groupe.
Nous regrettons de ne pas pouvoir vous aider davantage.
Cordialement, L'équipe Satisfaction Clients

Advertisement
Rated 5 out of 5 stars

Tres bon demenagement Merci à l'equipe…

Tres bon demenagement Merci à l'equipe orleanaise pour la prestation je recommande .

October 23, 2024
Unprompted review
demeco logo

Reply from demeco

Bonjour Simonet, nous sommes très contents de savoir que vous avez été satisfait de notre équipe. Votre expérience positive avec DEMECO nous remplit de joie. Merci encore pour vos gentils mots, pour votre confiance et votre recommandation. Très belle journée ! Cordialement, L'équipe Satisfaction Clients

Rated 1 out of 5 stars

Unsatisfactory and unproffesional

Hello
I contacted Demeco Challenge for the house move that I intended to do, The move was supposed to be done on 7 & 8 October but they were not able to do it, because the first day they had one worker less and when we arrived to the destination, their furniture crane was not able to enter because of its size (Although the Demeco person that came to my house to price the move was asked to by myself to visit the destination to check if there are any obstacles), the second day they were supposed to arrive at 8 or 8.30 AM but they arrived at 10 AM. Although there were 5 but were not able to finish the house moving, then they passed on the 9th where also they were not able to finish the moving. They were supposed to pass on the 10th at 8.30 to install the cupboard, but I received a call at 10.30 AM to inform me that they are very busy and that they shall pass on the 15th which I disagreed upon and after give and takes they promised to do it on the 11th of October, and they did.
This is not the whole story, some of my furniture were supposed to be wrapped in Bulle Kraft to prepare them for an eventual sea freight, the director called me on the 7th to inform me that they never used Bulle Kraft and that they wanted to use only bubble wraps which I disagreed to, after which I received from him a call to inform me that they found Bulle Kraft and that the wrapping shall be done as I want. After the move, I noticed that there are three accidental damages to my furniture that I signaled to them before signing the final documents. Today the manager called me to tell me that yes, I did an insurance for 61000 Euros total cost of the furniture, but since they did not receive the list of all the insured furniture and the price of each, the insurance cannot accept the claims and that they are ready to pay only 45 Euros per claim.
How should I proceed in such a situation, do they have the right to do so, is there any legal way to have them repair the damages?

October 17, 2024
Unprompted review
demeco logo

Reply from demeco

Bonjour Rabih,
Nous comprenons votre frustration concernant les divers incidents survenus lors de votre déménagement, et souhaitons vous apporter quelques clarifications sur les points soulevés. Concernant le monte-meuble, il incombe aux clients de nous fournir toutes les informations relatives aux difficultés d’accès. Cependant, nous avons compensé l’impossibilité d’utiliser le monte-meuble en renforçant l’équipe dès le lendemain.
En ce qui concerne la garantie, il est effectivement indispensable de remplir la déclaration de valeur de vos biens avant le déménagement. Celle-ci permet de garantir chaque objet à sa juste valeur et facilite le traitement des éventuelles réclamations. Sans ce document, l'indemnisation se base sur un forfait standard de 45€ par objet, conformément au devis contrat que vous avez signé.
Si vous souhaitez discuter de la situation et trouver une solution plus satisfaisante, nous restons à votre disposition.
Cordialement, L'équipe Satisfaction Clients

Show reviews in all languages. (564 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look