Eyelash serum
Of all the available serums, this is the best! It is not cheap but really works. My eyelashes are longer after using Demoi’
August 31, 2026
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.3
Average
14 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven't received my order
I haven't received my order. The order number isn't something I can track either. Please have someone reach out to me in English to help me receive my purchases. Thank you.
July 17, 2026
Reply from Demoi
Hi Jennifer,
We sincerely apologize for the delay and understand how frustrating this must be.
I checked your shipment, and your DHL tracking number is: CA154820837DE. According to the latest update, your package is already in the United States and, as of August 2, it is being prepared for delivery at the local delivery depot.
Unfortunately, delays during customs clearance and the local delivery process are handled by DHL, and we do not have control over those transit times.
We truly appreciate your patience and sincerely apologize for the inconvenience. If there are no further updates within the next few days, please let us know and we'll be happy to follow up with DHL on your behalf.
I love this products
I love this products, super great quality. Also Logistic's is super fast. Thanks so much Demee💕
June 30, 2026
Reply from Demoi
Thank you so much for your wonderful review! 💕
We're absolutely delighted to hear that you love our products and had a great experience with both the quality and the fast delivery. Your kind words truly mean the world to us and motivate us to keep delivering the very best.
Thank you for being part of the DE MOI family!
Reply from Demoi
Hi Stephanie,
Thank you so much for your kind words and for choosing our CC Cream again! ❤️
We're absolutely delighted to hear that you're enjoying it and that you've come back for a second order. Your support means the world to us, and we're so grateful to have you as part of the DE MOI family.
I ordered many items I received one…
I ordered many items I received one item
I already paid for all items what’s the problem????
June 5, 2026
Reply from Demoi
Hi dear,
We are very sorry to hear this.
Could you please send an email to info@demoi.ch so we can resolve this issue for you as quickly as possible? Kindly include your order number and a photo showing the items you received.
Once we receive the details, our team will investigate and assist you further.
My order number < Order #2615 was not…
My order number < Order #2615 was not delivered after waiting for long time, it says unsuccessful address, I emailed you and contacted you and no one resolved my issue till now, it’s still with Royal mail
Tracking number - CA154818816DE
My address is my address is 23-24 montpelier walk flat 1 sw71jf
Pleae ask them to resend it again
May 21, 2026
Reply from Demoi
Hi Nouf,
Thank you for your feedback.
We believe this issue has already been resolved, and your replacement order has been arranged.
We sincerely apologize for the inconvenience you experienced and appreciate your patience throughout the process.
Thank you for your order and for giving us the opportunity to make things right. We truly appreciate your support and hope you'll enjoy your DE MOI products.
Reply from Demoi
Hi Mas,
Thank you for taking the time to share your feedback. We're sorry to hear that you feel this way.
At DE MOI, any price adjustments reflect increasing manufacturing, ingredient, and operational costs while maintaining the same high standards of quality. We remain committed to using carefully selected ingredients and manufacturing our products under strict Swiss quality standards.
We truly value your feedback and appreciate your support. Thank you for giving us the opportunity to serve you.
Perfect experience
Fast shipping, perfect packaging, really good products! Greetings from Greece!
April 7, 2026
Its says in the web site that in Europe…
Its says in the web site that in Europe countries it takes 3-5 days or even working but it been 13 days and I didn't receive my shipment yet
April 7, 2026
Serum and CC cream
I recently bought the Skin Perfect Elixir Serum and the High Performance CC Cream, and I’m honestly amazed at how much of a difference they’ve made to my skin in just a few days.
They both feel and smell very nice, which makes them a pleasure to use. But the best part is I’ve already noticed a visible improvement.
February 25, 2026
Reply from Demoi
Hi Danah,
Thank you for your feedback, and we're very sorry for the delay in receiving your order.
Unfortunately, due to the current situation affecting international shipments, some deliveries are taking longer than our usual estimated timeframe. We sincerely apologize for the inconvenience and appreciate your patience and understanding.
If you still need an update on your shipment, please don't hesitate to contact us, and we'll be happy to assist you.
Reply from Demoi
Hi dear,
We’re sorry to hear that your delivery hasn’t arrived.
Please kindly reach out to us at info@demoi.ch
with your order number and details so our customer care team can check your order status and assist you right away.
We look forward to resolving this for you as quickly as possible.
Absolutely love it
Absolutely love it! Such a gorgeous texture, it feels so nourishing as you apply it and it smells lovely too. I love that it does everything I need in one cream. It looks so natural
February 16, 2026
Reply from Demoi
Hi Uni, Thank you so much for your beautiful feedback. It means a lot to us that the cream gives you everything you need in one product and keeps your look natural.
Full list of ingredients is not visible
The website does not provide full list of ingredients but only lists "key ingridients" (?). Product does include: Octinoxate, Octocrylene, Butyloctyl Salicylate, Butyl methoxydibenzoylmethane and Titanium dioxide.
January 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.