Denby Pottery Reviews 39,680

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,614 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and timeless appeal, with many having used them for decades. The service received is frequently described as excellent, with people appreciating the good communication regarding their orders and the careful packaging that ensures items arrive in perfect condition. Many reviewers are delighted with their purchases, finding the items to be exactly as described and exceeding expectations in terms of design and craftsmanship. However, some customers also noted delays in delivery, which, while often understood given the company's situation, led to frustration for a few. A few other people also felt that their orders were not packed properly, resulting in broken items, or experienced issues with non-delivery and lack of tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, consistently praising the products for their durability... See more

Delivery service

Clients share positive opinions on delivery service, often praising the excellent packaging and communication... See more

Order

Customers consistently note positive experiences with order, praising the communication and updates received... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a casserole dish after seeing Denby on the news about possible liquidation. Having bought the Regency green collection years ago I knew it would be a quality product, and it is. A long wait fo... See more

Rated 5 out of 5 stars

I was bought my first bit of Denby when I bought my own house 36 years ago aged 21, and from that Imperial Blue sugar bowl and butter dish (both of which I still have) we've gone on to the full dinner... See more

Company replied

Rated 5 out of 5 stars

My order has arrived and I appreciated the good communication explaining why there was a delay in delivery. I was keen to complete a set of blue border plates and bowls and didn't realise the ones I h... See more

Rated 5 out of 5 stars

I have had and used Denby for over 45 years, still using to this day. The service I have received has been spot on. The quality of my dinner service speaks for itself..added to over the years... See more


Company details

  1. Ceramic Manufacturer
  2. Countertop Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer

About Denby Pottery

Written by the company

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Dinnerware Sets
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The Conscious Choice
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All About Denby

When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.

Versatile

One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.

Beautiful

Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.

Durable

Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Unfortunately only 1 star 🌟

I just love denby pottery been collecting for well over 28 years but unfortunately I can only give 1 star. Placed my order on the 8th of May and the website stated delivery times of upto 15 working days for dispatch as of today the 13th of June 2026 my order still has not been shipped.
I emailed denby on Monday the 8th of June asking where my order was still no reply 😑

June 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I will miss you Denby.

I've got a vast collection of Denby tableware for 35 years. They have all stayed in pristine condition since day one. I'm truly heartbroken to hear that Denby is no more 😪😪despite signing the petition to save Denby 😢... I've had an amazing experience with the team at Denby whenever I've had any questions, they've been very kind, friendly, helpful and reassuring. Upon hearing these sad news, I've placed several orders so that I've got extra pieces as spares. It's such an awful shame that the government couldn't step up to save Denby with it being a British manufacturer 😢😢😢I will miss you Denby 😢

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

I collected Denby ware for 60 years.

I have collected Denby ware for 60 years, my first purchase was Arabesque, when I was 17. They are still in daily use.
I have continued to collect the Arabesque, which we use every day, ever since, as well as adding more modern ranges and cooking pots. It’s beautiful, durable, and strong, hence its age!
I’m so sorry that the company is no longer viable.

Thank you to all those who have given me and my family such lovely crockery.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

I have had and used Denby for over 45…

I have had and used Denby for over 45 years, still using to this day.
The service I have received has been spot on.
The quality of my dinner service speaks for itself..added to over the years.
I have recently bought another set in the vain attempt to try and help support and prevent this closure..
. I really can’t believe we are losing another British manufacturer with again no Government support ( to my knowledge)
To prevent this…
My thoughts are with all Management and Staff at this heartbreaking time.
I have signed and shared the current petition

June 5, 2026
Unprompted review
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Rated 1 out of 5 stars

Four weeks since my order

Four weeks since my order and not yet despatched. My enquiry email resulted in a pre-written response saying they may take a week to reply.

Waste of time and no wonder they are facing closure.

June 4, 2026
Unprompted review
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