Denby PotteryReviews 

39,698
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 4,519 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often noting that items last for decades and maintain their pristine condition. Many people appreciate the excellent service, with orders being well-packaged and arriving in great condition, and communication regarding delivery updates is frequently highlighted. However, some customers experienced delays in delivery, which was often attributed to a surge in orders and the company's challenging situation. A few other people also felt that their orders were not delivered or that the packaging was insufficient, resulting in broken items.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality, craftsmanship, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the craftsmanship and durability of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the consistent communication... See more

Order

Consumers find order to be positive, with many expressing satisfaction with the items received and the... See more

Service

People report positive experiences with service, often highlighting excellent customer care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Denby Pottery Factory on many many occasions making it a day out. Loved the factory tour last night. Very saddened to hear that Denby Pottery has gone into liquidation. England has lost a... See more

Rated 5 out of 5 stars

Sad that this great historic company is now gone after so many years of producing beautiful ceramics. As a family we have used the same set of crockery literally for decades minus a few breakages from... See more

Rated 5 out of 5 stars

I have to give a shout out to my favourite customer service agent, I'm so, so sorry that Denby is closing down and people like this will not be out there doing a wonderful job! The name your looking f... See more

Company replied

Rated 5 out of 5 stars

Ordered a casserole dish after seeing Denby on the news about possible liquidation. Having bought the Regency green collection years ago I knew it would be a quality product, and it is. A long wait fo... See more


Company details

  1. Ceramic Manufacturer
  2. Countertop Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer

About Denby Pottery

Written by the company

View New Designs
Dinnerware Sets
Shop by Colour
The Conscious Choice
Contact Us

All About Denby

When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.

Versatile

One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.

Beautiful

Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.

Durable

Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Asks customers to review

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(39,698)

4,217 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful

Absolutely delighted with my Denby pottery, it’s both beautiful and useful. Thank you.

March 31, 2026
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Rated 5 out of 5 stars

Top quality, pay for what you get.

OMG an absolute tragedy to see Denby go under.
Total top quality, I'm more than happy with the plates and the way they were so well packed.
And I don't mind paying for quality either, you pay for what you get.
Such a shame... now we're just stuck with cheap Chinese tat.

April 8, 2026
Rated 5 out of 5 stars

Amazing choice of quality designs - never disappointed.

We love our Denby collections and enjoy adding new items when feasible as we did recently when news came out about the company’s plight, which made us concerned that we may not be able to keep adding to our collection in the future, which would be a huge loss to us and thousands of other customers.
We wanted to support this wonderful UK pottery company so ordered a few more pieces. Probably due to the huge increase in orders delivery took a while; we were kept informed by emails as to order progress and weren’t billed until order dispatch. As always, we were impressed with the service, quality of packaging and of the pieces delivered.

March 31, 2026
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Rated 4 out of 5 stars

Great product

The items received are exactly what we ordered and in good condition. The process was slow due to the huge amount of orders currently placed. We did receive one note apologising for the delay but it would have been nice to have heard earlier that delays were occurring.

April 8, 2026
Rated 5 out of 5 stars

Superb

The pottery is superb. I've ordered more. Denby are doing their best at a really difficult time.

March 25, 2026
Rated 5 out of 5 stars

Denby - fantastic company

We have bought things from Denby Potteryover a number of years and all I can say is how fantastic our experience always is. We bought some products to replace things we could no longer use. Delivery was smooth and communication excellent. Iwould recommend to everyone both for the service and product.

March 25, 2026
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Rated 5 out of 5 stars

Great service

Great service especially at this difficult time but I was kept well informed of my orders progress at all times.
I love your crockery, well made stylish and robust.

April 5, 2026
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Rated 5 out of 5 stars

Good communication and quality product.

My order has arrived and I appreciated the good communication explaining why there was a delay in delivery. I was keen to complete a set of blue border plates and bowls and didn't realise the ones I had ordered were green! However the style matches well and I absolutely love the colour. Such a high quality product.

May 8, 2026
Rated 5 out of 5 stars

Love

Love, love, love these products. Great service, fast delivery. Thank you

February 24, 2026
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Rated 5 out of 5 stars

Exceptional Customer Service!

Once my order was received, I was kept fully informed by Customer Services right through to delivery, including information relating to the order being delayed and a subsequent apology for the delay when the goods were finally shipped.
It was certainly very refreshing to be kept so diligently informed throughout the whole ordering/dispatch process.

March 28, 2026
Rated 1 out of 5 stars

Re Order number 2979517

Re Order number 2979517
Product 380010044 quantity 4

The plates arrived completely broken (see photos). They were not packed properly. I need a refund

I'm disappointed with this delivery, this never happened in all my time with Denby before.

April 6, 2026

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