Denby Pottery Reviews 

39,699
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 4,519 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often noting that items last for decades and maintain their pristine condition. Many people appreciate the excellent service, with orders being well-packaged and arriving in great condition, and communication regarding delivery updates is frequently highlighted. However, some customers experienced delays in delivery, which was often attributed to a surge in orders and the company's challenging situation. A few other people also felt that their orders were not delivered or that the packaging was insufficient, resulting in broken items.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality, craftsmanship, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the craftsmanship and durability of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the consistent communication... See more

Order

Consumers find order to be positive, with many expressing satisfaction with the items received and the... See more

Service

People report positive experiences with service, often highlighting excellent customer care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Denby Pottery Factory on many many occasions making it a day out. Loved the factory tour last night. Very saddened to hear that Denby Pottery has gone into liquidation. England has lost a... See more

Rated 5 out of 5 stars

Sad that this great historic company is now gone after so many years of producing beautiful ceramics. As a family we have used the same set of crockery literally for decades minus a few breakages from... See more

Rated 5 out of 5 stars

I have to give a shout out to my favourite customer service agent, I'm so, so sorry that Denby is closing down and people like this will not be out there doing a wonderful job! The name your looking f... See more

Company replied

Rated 5 out of 5 stars

Ordered a casserole dish after seeing Denby on the news about possible liquidation. Having bought the Regency green collection years ago I knew it would be a quality product, and it is. A long wait fo... See more


Company details

  1. Ceramic Manufacturer
  2. Countertop Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer

About Denby Pottery

Written by the company

View New Designs
Dinnerware Sets
Shop by Colour
The Conscious Choice
Contact Us

All About Denby

When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.

Versatile

One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.

Beautiful

Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.

Durable

Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Asks customers to review

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(39,699)

4,218 reviews in the last 12 months

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Rated 5 out of 5 stars

Stunning Dinnerware

Beautiful plates and cups that arrived well packaged and ready for use. They make such a welcome addition to our dining experience. Their quality is outstanding - a really robust dinner service.

April 3, 2026
Rated 5 out of 5 stars

Denby pottery produce quality products

Denby pottery produce quality products. I’ve had my dinner service for nearly 25 years and it’s used everyday. I’m so delighted with my goods and where possible will continue to buy Denby. Thank you to everyone for providing the service you do quality always stands out, like yourselves

April 1, 2026
Rated 5 out of 5 stars

Quality at a great price

Always love Denby products and recently bought some mugs and placemats online and really pleased with the whole service.
We were kept fully informed during the delivery process and quality is spot on as ever!

April 3, 2026
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Rated 5 out of 5 stars

Halo Speckle Pasta Bowls

I was kept informed about my order & told that orders were taking longer than normal. My items have arrived today and they were well worth waiting for. Super quality & fantastic design. Order no. 104555. Thank you Denby, I have been using your products for 45 years & really hope that you manage to keep going.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, high quality product made by skilled craftspeople who are paid reasonably well. Excellent customer service.

April 3, 2026
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Rated 5 out of 5 stars

It was worth the wait!

We were made aware there would be a delay to the delivery of our order and Denby's kept us informed along the way. It was worth the wait as the items we ordered have exceeded our expectations. Thank you.

April 3, 2026
Rated 5 out of 5 stars

Brilliant despite delays

There were long delays on dispatch due to volume of orders but Denby kept in touch regularly. When my order arrived, everything was well packaged and in perfect condition. Very happy with my order.

April 1, 2026
Rated 5 out of 5 stars

Denby lasts a lifetime.

I've had Denby pottery for almost 54 years. It has lasted so well. Although my particular dishes are not made anymore, I found another colour/pattern that compliments them. I am thrilled to add a few more pieces to my collection. They look great together and have the same enduring quality as my original dishes. I wouldn't trade them for anything.

April 9, 2026
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Rated 4 out of 5 stars

Easy to order products with my Tesco…

Easy to order products with my Tesco Clubcard vouchers. Excellent deals! Love my new casserole dish anbd griddle pan. I fully understand the difficulties with delivery time given current issues at Denby, but I would have given a 5 if it had been quicker!

March 31, 2026
Rated 5 out of 5 stars

Dinner plates

My order arrived today. It has been a lengthy wait but Denby kept me well informed as to progress with processing the large volume of orders and when payment would be taken. The dinner plates were well packed and all intact. I ordered seconds and they look fine

April 3, 2026
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Rated 5 out of 5 stars

Amazing product

Amazing product, it's more beautiful than I expected! Very perfectly made, I was happy to help Denby continue that bit longer, as British people we should strive to keep our British companies alive, I know we are all poor currently due to our terrible government but hope is on the horizon. Hopefully we will Restore the British Isles to greatness once more.

April 3, 2026

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