I wish I could rate this lower. We are a broker and have never had to jump through hoops to get a driver paid. Drivers are calling us non stop about not having their invoices approved even though we a... See more
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See what reviewers are saying
Truckstop factoring used to work amazing and had no issues until the switch to Denim. Terrible customer service now, and I’m still waiting weeks later for money that the broker has already payed to De... See more
BAIT N SWITCH This company doesn't honor what they say, makes arbitrary rules up as they go, no support, and then decides to take the entire company off site for days on in and get no responses. HO... See more
Company replied
Josh Medeiros made our onboarding experience easy and exciting! He took our initial inquiry call and made us feel completely comfortable and gave us all the tools and info we needed. He was there... See more
Company replied
Company details
Written by the company
Denim is a tech-forward freight factoring partner who helps brokers and fleets maximize cash flow potential and streamline back-office operations with its trusted, flexible factoring solutions.
Contact info
St 1203 111 Town Square Pl, 07310, Jersey City, United States
- 1-855-250-4142
- support@denim.com
- denim.com
2.1
Poor
126 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The customer service care is wonderful…
The customer service care is wonderful with Denim!
I have often waited hours for a call back from other service providers with question I have had with my account leaving me very frustrated.
Aren has been very helpful and responsive!
I am happy with the service and support
these guy have given and I look forward to a
fruitful business relationship!
September 28, 2022
Unprompted review
Reply from Denim
So happy to hear this, Hakim! We aim to please! We look forward to a long-term partnership with you!
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Very good job guys appreciate your…
Very good job guys appreciate your help. Thank you.
September 19, 2022
Reply from Denim
Thank you Paul, we're always here to help our customers!!
The staff at Axle Payments has been…
The staff at Axle Payments has been pleasant to work with. The process to get approved took much longer than we were hoping. In fairness, there were other parties involved that added time to the process. However, we felt there could have been more communication along the way. In the end, everything worked out and we are looking forward to a fruitful relationship with Axle Payments.
September 22, 2022
Reply from Denim
Thank you for the review, Jennifer. Your feedback helps us do better. We look forward to a great partnership ahead!
Reply from Denim
That's what we LOVE to hear! Thank you for sharing your experience!
Top-Notch Customer Service
I wanted to take time out to really thank Axle Payments and most of all Aren Khurshudyan. He delivered a top-notch customer service experience. Whenever I had questions, they were quick to respond and professional. The signup process was quick, and Aren walked me through it step by step. If you are looking for factoring for your company. I highly recommend Axle Payments as your first choice.
September 14, 2022
Unprompted review
Reply from Denim
Thank you for sharing your experience! We'll be sure to pass along your kind words to Aren!
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From the moment I touched base with…
From the moment I touched base with Axle Payments my experience was like no other. Jacob, Aaron, and Chris made me feel at ease. I am a brand new startup business and they made my process as smooth as ever. They are all knowledgeable and very experienced in what they do. All of my questions and concerns was answered without hesitation and their guidance is out of this world.
I can't thank them enough for allowing me to be a part of the Axle Payments Family!
I highly recommend Axle Payments for factoring
September 8, 2022
Reply from Denim
Melinda, this is so great to hear! Welcome to the family!
We was a new startup
We was a new startup , they had me and my wife setup within 48hours. Easy online process.
September 9, 2022
Reply from Denim
Thanks for taking the time to share your experience!
Axel Rep Aren K was great help in…
Axel Rep Aren K was great help in getting our account set up and prompt to my phone calls to him. Im glad my company can relay on him moving forward.
September 9, 2022
Unprompted review
Reply from Denim
Thanks for taking the time to write a review! We think Aren is pretty great too!
Awesome job with customer service
September 9, 2022
Reply from Denim
Thank you! We pride ourselves in providing A+++ customer service!
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Great company, awesome team
Really great experience working with this guys. Very pleasant people always in touch always pick up phone in time always there when need their help. I have nothing but respect for this company I will definitely refer this factoring company to every single broker I worked with. And I will advise everybody to work with this company. Specially our agent Aren is always there when you need him.
September 9, 2022
Unprompted review
Reply from Denim
Thanks for sharing! Your review means the world to us! We will be sure to pass along your kind words to Aren, too!
Signing on with Axle Payment was very…
Signing on with Axle Payment was very easy. My representative Brook Harris made things go so smooth. Axle terms are reasonable as well. I consider Acle as my 1 stop shop for my Broker business.
September 2, 2022
Reply from Denim
Thank you for taking the time to leave us a review, Felisha!
Fantastic company to work with
Fantastic company to work with, one of the only factoring companies that will allow a newer broker access to credit. Their portal is excellent and very user friendly!
September 2, 2022
Unprompted review
Reply from Denim
Thank you for trusting us with your business, Jason!
Reply from Denim
Thank you, Tyron! We truly appreciate hearing that!
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First and foremost
First and foremost. Customer service is AMAZING!
We transitioned from a previous factoring company with buyout. Was a little lengthy, but the way Axel guided us through it was very stress-free. I know already we are going to love it here! We are looking forward to working with Axel!
August 25, 2022
Unprompted review
Reply from Denim
This is music to our ears! Thank you for sharing your experience! - transitions can be stressful, but we work hard to make them as seamless as possible! We look forward to building a long-term partnership with you!
Axel payments is a wonderful company…
Axel payments is a wonderful company for a new broker starting out. Friendly staff that is consistently making sure they understand your needs and they have competitive rates that you can feel comfortable knowing your in good hands.
August 22, 2022
Reply from Denim
Thank you for taking the time to share your experience with Axle! We pride ourselves on our customer service. From day one and beyond... we want you to always feel like you are in good hands!!
Reply from Denim
Thank you for leaving us a review; we truly appreciate it. We work hard to provide you with the best customer service in the industry!
Great team and company the work very…
Great team and company the work very hard to make you succeed
August 17, 2022
Reply from Denim
Thank you for taking the time to leave a review! Your success is our success - we love what we do!
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A+ communication
My experience so far has been a good one. The communication from the Axle reps has been outstanding and I feel comfortable doing business.
August 11, 2022
Reply from Denim
We're so happy to hear that! Thank you for trusting us and taking the time to share your experience with Axle!
Just signed up
Just signed up. looks to be very user-friendly. Brandon was my rep and my contact person going forward. Brandon Rocks!
August 10, 2022
Reply from Denim
We think Brandon rocks,too!! Thanks for taking the time to share your experience!
I really have to thank Hailey and Iman…
I really have to thank Hailey and Iman for all their help . Exceeded my expectations.
August 4, 2022
Reply from Denim
We love to hear that we've exceeded our customers' expectations!! Thank you for taking the time to share your experience, Daniel!
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