De Noir Reviews 53

For the most part, this was a very smooth purchase. I did get a separate email from the shipping company to pay for duty taxes and I wasn’t sure if it was legitimate. It would have been nice if I was notified this could happen.
Otherwise, shipping was very fast, and the dress was beautiful and as described.

Quick delivery, friendly customer service and most importantly the dress fits me like a glove!

Beautiful dress! Such great customer service! Replied so quickly when I asked about the order! Dress looked stunning on! Can’t wait to repurchase! Thank you so much! A

Terrible customer service, I sent a dress back a week and a half ago. I paid for it to be sent signed for delivery arriving the next day by 1pm. No one has responded to my emails asking what it happening and if the dress has arrived, even though I have been able to track the parcel and it says delivered.
Extremely frustrating and feel very let down after my initial email response about enquiring about how to return came back to me the next morning.

Really happy with the lovely dress, great price and quick delivery

10/10 experience with De Noir. I searched high and low for the perfect green dress and they made my vision come to life :) I received so many compliments on the day. Would happily buy from them again. Don’t hesitate ❤️

Loved my order, definitely a unique piece and gorgeous fit

The most gorgeous dresses & at a really reasonable price for luxury, wedding & evening wear. The customer service team is amazing and supported incredibly well with any questions! Super quick delivery and hand written note with orders - very premium feel & care to their customers. Highly recommend to anyone looking for a beautiful & unique dress! Thank you to the De Noir team!

Beautiful dress that is true-to-size. Customer service were lovely when I emailed them and delivery time was quick

I loved speedy delivery and very personalised packaging. It was very thoughtful. The dress itself is stunning and made me feel special. It looked just like on pictures and fitted like a glove! It definitely made me stand out. It’s designed to really accentuate the waist. I absolutely love it!

Loved the quality and arrived sooner than expected! Fits perfectly besides it being a bit too long since I'm only 5'!

Got a dress from De Noir and it fitted me so perfectly! Even though I’m quite tall, it was a perfect length. Amazing quality, even though I wear it quite often, it stays in perfect condition.

Didn’t know that to expect, but I loved the dress I ordered from De Noir. Great quality, nice customer service, fast delivery

Amazing dress! Bought it for my wife and she loves it. Fits her perfectly! Packaging was great and delivered really quick. Highly recommend!

My partner ordered a dress from De Noir, and unfortunately, it didn’t fit quite right—it was a bit too big. She tried it on once, carefully repacked it in the original packaging, and returned it. She made the mistake of not checking the condition of the dress before sending it back, assuming everything was in perfect order after only a brief try-on.
To our surprise, she was later told that the dress was “damaged” and that she had caused the damage. No exchange, refund, or even store credit was offered—just a flat-out refusal to assist any further. As a “gesture,” they returned the damaged dress to her, essentially accusing her of dishonesty without any evidence.
I work in customer service myself, and I know firsthand that customer satisfaction should be a priority. Losing trust and generating bad reviews over a single dress is not only shortsighted—it’s a poor reflection of brand values. My partner absolutely did not damage the item, and to be treated with such disregard is frustrating and disappointing.

We won’t be shopping with De Noir again, and we hope others think twice before doing so.

This is a scam, they refused the refund of the dress i returned inside the original package and they have now emailed me and said that dress is damage. I did not wear the dress at all so that is not possible and if it is damaged is not my fault, maybe it was damaged inside the track or in the wh and they are blaming me without any evidence at all just to avoid the refund. As i said the dress is with the label attached , inside the original package and i returned the same day i received it because it was too big and i did not see any damaged at all

Absolutely love this dress! Gorgeous quality and amazing design - the color is just perfect! It's just a tad bit long for me as a 5'3 person, but with a little hem it would be perfect! Loveeeee

Beautiful dress arrived quickly and was packaged with the most thoughtful handwritten card. Thank you

I am absolutely thrilled with my order which I have just received and tried on. They fit perfectly and look utterly stunning. I ordered 3 dresses, a bikini and a fitted kaftan style to wear over swimwear

Thank you De Noir for all my gorgeous items 😘