DENS Bike Project Reviews 9

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bicycle Store
  2. Charity

Written by the company

The Bike Project in Hemel Hempstead provides opportunities for DENS clients to learn bike maintenance skills and build their confidence in a supportive environment. Under the supervision of our Bike Project manager, our clients learn to refurbish bikes that have been donated to us, which we then sell to help fund the project. Each participant gets to keep a bike they have worked on. The Bike Project also offers bike repairs and a wide range of bike servicing options


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Better than new

My half-wrecked old bike was made better than new. The whole process – assessment, emails to and fro with me, ordering parts, doing the work – a day and a half. The technician took great pride in his work, and I’m very happy with it.

January 29, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service. Adam will always help out and give good advise.
Great place to get your bike serviced, tuned or built.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

I've recently used DENS to convert my…

I've recently used DENS to convert my very ordinary Halfords hybrid bike to an eBike using a Swytch kit, and he was very helpful in sorting out a problem we had with one of the components delivered being faulty.

Suffice to say I now have a fully functioning eBike that makes cycling a lot easier in the rather hilly area of Hertfordshire l live in.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service of my road bike

This place is brilliant. Took in my old road bike I hadn't ridden in 10 years in for a service. It was in a bit of a state having sat in a garage for a decade. Brilliant service at DENS, first giving me a no pressure assessment and quotes with different options, and then in the brilliant service they've done. Picked up my bike today and I love it!

May 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very impressed with a second full bike service!

Booked in a 2nd bike for a main service - Promptly dealt with, bike taken in and assessed, had feedback with suggestions later in the afternoon via an app (impressed with that!), then parts were ordered and fully completed within a few days. Will be using DENS Bike Project again

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I had a great experience with the DENS Bike Project. Adam, the technician, was quick to provide a quote with various options to suit different budgets. He was very accommodating and completed the work efficiently. The bike looked like new again and performed exceptionally well. Highly recommended!

March 20, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look