The Dental Law Partnership Reviews 

554
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being sympathetic, understanding, and knowledgeable, making the process easier and putting minds at ease. Many highlight the exceptional customer service, noting that advisors are helpful, kind, and listen attentively to their concerns. People are very satisfied with the efficient handling of their claims, often resulting in successful outcomes and compensation, supported by quick response times and regular updates. However, some customers experienced long delays, inconsistent updates, and poor communication, including unanswered emails or contradictory advice. A few also raised concerns about the lack of substantive legal work and a perceived focus on fees over their claim's progress.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, reassurance, and quick responses.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the staff's sympathetic,... See more

Claim

Users describe positive interactions with claim processes, often highlighting the efficiency and successful... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing high satisfaction, praising the quick... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Isabella Hawley has been amazing, I've never been through anything like this before and she helped me throughout this whole process. Isabella has put my mind at ease the whole way through. Her knowled... See more

Company replied

Rated 5 out of 5 stars

The staff i have spoken to have been very sympathetic and understanding & always seem happy to help & answer any questions, They have accepted my case & hopefully i will get a good outcome. Phone & em... See more

Company replied

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

554 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(554)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful and patient

The young ladies that I spoke to were extremely kind and understanding. I’m older and needed help.

March 27, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care. Nicky kept me on point with sensitivity and clear explanations of the process and way forward. All questions answered competently with high professionalism. Thank you

March 27, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your experience with Nicky and the team so far and that all your questions were able to be answered.
The Dental Law Partnership

Rated 5 out of 5 stars

would recommend

Very thorough, patient and helpful customer service :)

March 19, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive and helpful experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Its worth asking if you have a claim or not.

Despite my speech not being good due to my issues, The person I spoke to on the phone was kind & understanding. I got a call the next day to say my claim had been accepted.

March 12, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive and supportive experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Quick to respond

Quick to respond, patiently listened and took a note on every detail mentioned. I really appreciate all your help especially during my toughest time and thanks for the wonderful support with my case.

March 9, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive and supportive experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Friendly staff making claim process easy

Friendly staff member Nicky patiently explained everything and helped with the claim process making it easier and less stressful

February 27, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review, we're delighted to hear of your positive experience with the team and that our claims process has made you feel at ease.

The Dental Law Partnership

Rated 5 out of 5 stars

Compassionate

Ease and straightforward of filing claim form. Regular updates, and easy transfer to lawyers. Very impressed.

February 26, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're very happy to hear of your positive experience with the team so far and that you have felt at ease, we wish you all the best.
The Dental Law Partnership

Rated 5 out of 5 stars

Listened to what I had to say .

Listened to what I had to say i was very anxious as no one in the practice have time for you .you can't speak to the practice manager you have to go through receptionists. So it was nice to someone to listen to you .I have 3 major issues with my new teeth that are not a year old yet I tried to ask if there is some form of guarantee but told no not on private consultation.

February 24, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive experience with the team so far and that you felt listened to.
The Dental Law Partnership

Rated 5 out of 5 stars

Feedback on inital consultation

The initial consultation after submitting an enquiry online was prompt, thorough, non judgmental, the information gathered was swiftly assessed resulting in a quick decision as to whether we had a case.

February 24, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive and efficient experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Fully Recommend Dental Law

Communication was superb between Laura Cooper and myself and she explained everything fully and precise in her emails.

February 24, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Stuart, thank you for taking the time to leave a 5* review. We're very happy to hear of your positive experience with us and we will pass on your kind words on to Laura.
The Dental Law Partnership

Rated 5 out of 5 stars

Althouth it's something new for me,so…

Althouth it's something new for me,so it's the unknown,but am happy with the way I've been listened to,so far,thank you.

February 23, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review, we're delighted to hear of your positive experience with the team and that you feel you have been listened to.

The Dental Law Partnership

Rated 5 out of 5 stars

Lots of updates

Very helpful and give you plenty of updates.

February 23, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience and that the service you have received so far has been very helpful.

The Dental Law Partnership

Rated 5 out of 5 stars

dental treatment negligence

I had a very positive experience with this dental law firm. From the beginning, Nicky, the customer service advisor, was extremely helpful and attentive. She made sure all my questions were answered promptly and kept me informed throughout the process. The team was professional, knowledgeable, and supportive during what could have been a stressful time. I highly recommend their services.

February 20, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely review. We're so happy to hear of your positive experience with Nicky and the team so far, we will make sure to pass over your kind words.
The Dental Law Partnership

Rated 5 out of 5 stars

Good company to work with..

From initial contact to the final stages of my case the Dental Law Partnership has ensured that a very difficult time for me has been made as painless as possible. Communication and updates on my case have been excellent at every stage. I would not hesitate to highly recommend them....

February 17, 2026
Unprompted review
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Reply from The Dental Law Partnership

Hello Tricia, thank you for taking the time to leave a lovely 5* review! We're delighted to hear that your experience has been so positive with us.
We wish you all the best,
The Dental Law Partnership

Rated 5 out of 5 stars

My first time in doing something like…

My first time in doing something like this and im really pleased I chose Dental Law to help me very helpful and kind service is very efficient and friendly. Great job.

February 12, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience with the team and that the service you have received so far has been helpful and friendly.

The Dental Law Partnership

Rated 5 out of 5 stars

I was contacted very quickly and spoke…

I was contacted very quickly and spoke with a member from The Dental Law partnership who explained the process to me.

February 11, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive experience with the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Our experience so far has been very…

Our experience so far has been very good - a legal assistant answered our call and was very polite, clear and helpful. We look forward to working with them

January 19, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience with the team. Wishing you every success going forward.

The Dental Law Partnership

Rated 5 out of 5 stars

I'm just starting a claim

I'm just starting a claim against my dental practice.
So far it has been a seamless experience and i feel that I am in capable hands

January 21, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience with the team and service you have received so far.

The Dental Law Partnership

Rated 5 out of 5 stars

Easy process

The initial application is simple to complete followed up by a phone call. Prompt evaluation of claim within 24hrs

January 16, 2026
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for taking the time to leave a review, we're very happy to hear of your positive experience with the team and service you have received so far.
The Dental Law Partnership

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