Broken bottom plate! Packed and sent on a Monday, back by Wednesday, fitted perfectly! A great service!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My 90 year old father broke his dentures in three pieces during isolation and meant he couldn’t go to see his dentist! Couldn’t believe when I saw that he’s denture could be repaired in 24 hours !... See more
Company replied
Yes. Broke my denture and couldn't wait for a dentist's appointment ( I don't think they class it as an emergency and to be fair I wasn't in pain). I posted my broken denture on Tuesday afternoon a... See more
Company replied
I was quite nervous having to send my Husband's broken denture by post as there were no local options available. I used a tracked 24 hour service at the post office on Thursday afternoon and early on... See more
Company replied
Company details
Written by the company
Denture Medics are the Emergency Denture Repair team at CosTech Dental Laboratory, a select group of technicians working directly with members of the public for denture repairs. Whether you’ve lost a tooth, chipped your denture or broken it in two, the Denture Medics are able to fix and return your dentures within 24 hours for a single flat fee. And if you’re in our local catchment area, we’ll even pick it up and deliver it back to you for free!
Contact info
17-18 Lion Business Park, DA12 2DN, Gravesend, United Kingdom
- 01474 320076
- denturemedics@costech.co.uk
- denturemedics.com
4.8
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Picked up and returned in less than24hours. Repair excellent would definitely recommend .
August 24, 2022
Unprompted review
Reply from Denture Medics
Thank you so much for the review!
Advertisement
Wow I cannot fault this service
Wow I cannot fault this service I sent my broken dentures off last post on Thursday afternoon to receive them back Tuesday morning they have fixed them really well they fit me no problem and no bits rubbing I’m so happy no more gummy bear for me !! Really reasonable price I did quite a bit of res before I found denturemedica and they where the best price I could find
! I will be using them again to fix my broken bottom set and my spare broken top set !!!!
August 23, 2022
Unprompted review
Reply from Denture Medics
What a lovely review, thank you.
Very quick service
Very quick service. I know that is really important to most. I wouldn't mind if they took an extra day to throughly check the denture for secondary repairs needed at the price paid.
July 23, 2022
Reply from Denture Medics
Thanks for your review Gary
Excellent service
Excellent service. Fast, good communication, value for money. Totally satisfied.
July 21, 2022
Reply from Denture Medics
Thank you for your feedback, glad we could help.
Excellent service and repair.
July 21, 2022
Reply from Denture Medics
Thanks for reviewing us, we really appreciate it!
Advertisement
Great quality and service
Great quality and service. Very fast service just when I needed it. Thanks
July 16, 2022
Reply from Denture Medics
Glad we could help Gavin, thank you
Reply from Denture Medics
Thanks so much, glad to hear it!
Thanks so much for repairing my…
Thanks so much for repairing my dentures, the service was very very quick and the repair was perfect.
July 1, 2022
Unprompted review
Reply from Denture Medics
So glad we could help, thanks for taking the time to review our service.
Reply from Denture Medics
Lovely, thanks for the review!
Advertisement
Poor
On return of my denture the tooth was crooked and would not fit. The technician had done a poor job of re-attaching the tooth and trimming back the acrylic properly. Waste of money. Won’t be using again.
June 16, 2022
Reply from Denture Medics
Good morning Mr Martin,
As we discussed with you previously, our technicians repair the break and bring the denture back to the original shape. The issue you are having with the fit between your other teeth sounds like your teeth are mobile and have shifted in the period you were without your denture which is why it's tight and looks crooked.
We have carried out the repair as specified in the terms on our website. I'm sorry the repair hasn't met expectations but we can only deal with the denture, not the mouth itself.
They work very quickly and efficient.
They work very quickly and efficient.
Well done job.
June 9, 2022
Reply from Denture Medics
Thank you very much for the review, it's good to hear the service is appreciated!
A big thank you for your wonderful…
A big thank you for your wonderful service. Such courteous and efficient dealings with both the lady on the phone and the man who picked up and dropped off my denture. Would recommend to anyone.
June 8, 2022
Unprompted review
Reply from Denture Medics
Lovely feedback, thank you!
Reply from Denture Medics
Glad we could help, thanks for the review.
Advertisement
Fantastic service …
Fantastic service …. Fantastic customer service. If you have denture problems contact then now you won’t regret it.
May 13, 2022
Reply from Denture Medics
Thank you for your kind words, much appreciated!
Wrong address
You sent my repaired denture to the wrong address and when they opened it they found my address and brought it round
May 7, 2022
Reply from Denture Medics
Hi Tina, we're not sure how that would happen as address labels are generated from the address you provide when placing the order. Nonetheless we sincerely apologise for the delivery error and are glad the denture we repaired for you reached you safely.
I broke my bottom dentures just before…
I broke my bottom dentures just before the May bank-holiday and sent them on the Friday before. They repaired them and sent them back on the Tuesday. I think that this was a really good service and the dentures are working well. Thank you to the team!
May 3, 2022
Unprompted review
Reply from Denture Medics
Thanks for your review, glad we could help!
Advertisement
Reply from Denture Medics
Hi Miranda, sorry to hear the denture broke again, it sounds like it needs a full replacement. This is a potential issue which we warn about on our website as follows:
Q. How long will the repair last and is there a guarantee?
A. Due to their nature, guarantees are not offered on removable appliances like dentures. Our repairs will bring the denture back to its original strength but if it broke through normal use, there is likely a problem with the design of the denture, repairs should be treated as temporary and you should consult a dentist about a new denture.
Brilliant service
Brilliant service, they were not able to collect due to a shortage of drivers, so I dropped off and they were ready the same day
April 24, 2022
Reply from Denture Medics
Thanks for being so understanding. Like most companies we had a few staffing issues due to Covid so really appreciate you bearing with us.
Job Done.
Yes. Broke my denture and couldn't wait for a dentist's appointment ( I don't think they class it as an emergency and to be fair I wasn't in pain).
I posted my broken denture on Tuesday afternoon and had it back on Friday morning. Job done. These people do what they claim they'll do, which is quite refreshing these days when customer service is almost non existent.
Thank you Denture Medics.
April 3, 2022
Reply from Denture Medics
Such kind words, much appreciated!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.