Depotprive 

SCAM company be aware!! Never delivered the order

Depot Privé continua a non rispondere sulla spedizione di un ordine che risale a Maggio23. Parliamo di 5 mesi fa. Dopo più di 10 richieste di chiarimento effettuate dal portale ancora nessuna risposta. Si conferma un sito inaffidabile.... Vedremo come procederà questa, per ora, brutta esperienza....

I odered in may a mirrow and the DepotPrive confirmed 15days delivery. I wrote 5 times in the web site chat asking news but nothing has been delivered and no answer to my messages. Now we are almost in October and DepotPrive is still silent and unactive.

If I could give this 0 stars I would. Absolute worst customer service experience I’ve ever had to deal with. I ordered a table that arrived over 2 months late. I had to go chasing the customer service team to receive any update on my order. Not even the website was updated at any point in time. It just kept
Saying ‘payment accepted’. To this day it says that about my order.

I ordered this table beginning of February and received it in April. After a month of waiting, I finally reached out the rep. Over email. I requested an update and they Continued to say I’d receive an email with tracking and my product the following week which ended up being a lie. I followed up 2 weeks later and and they continued to respond with the same thing promising a partial refund once the product arrived to apologize for the extreme delay. The dragged out that story for another 3 weeks and another 2 emails.

I explained I needed a concrete date because I traveled for work and needed to make sure someone was hope to receive the table. One random day, I get a written email with a tracking number and after over 2 months I receive the table.

When the product finally came I realized I ordered the table in the smaller size and would’ve liked the larger size. I wrote to the team asking if there is anyway I can exchange it and they said I had to pay for a full return. Mind you I never got that discount they promised! I didn’t request at any time They cover the full return but hoping they would at least help partially being that ordering from them was a nightmare and honestly I wrote to them just to understand the return process. I responded with a full email explaining my situation and everything I had gone through to get this table requesting to speak to someone on the phone and it’s now been over 1.5 weeks and they have yet to respond to me. Completely ignored my email.

Absolute nightmare. If you can avoid ordering from them do it. I don’t know what’s worse: the way they lie on the website about the shipping times or the actual customer service team.

I ordered a fornitire from them in December but since that, I have never received anything, not my parcel or news from the courier. At the begging the customer service blamed the courrier but since I've never received anything from themI think that they have never even sent the parcel. Since that, I wrote them every week and it's been 4 month now that they promise me refound but I haven't seen money yet. So, make yourself a favour and don't order from them!