I placed an online order with Derek Rose but accidentally selected the wrong size. Fortunately, their team spotted the mistake before dispatch and emailed me to clarify which size I intended to or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Looking for a particular type of mens slipper as a Christmas gift, I stumbled upon the website. I found EXACTLY what I wanted...but it was sold out. I contacted Customer Service and to my surprise a... See more
Company replied
We've loved Derek Rose clothing for years - especially their pajamas for the whole family! Their customer service is second to none - I ordered the wrong size and they replace dit before they'd recei... See more
Company replied
Great product and outstanding service. I was contacted because the lounge pants I had ordered were not available anymore (sale item). Instead of cancelling the order, I was offered to select another... See more
Company replied
Company details
Written by the company
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Contact info
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, United Kingdom
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4.6
Excellent
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great site!
Looking for a particular type of mens slipper as a Christmas gift, I stumbled upon the website. I found EXACTLY what I wanted...but it was sold out. I contacted Customer Service and to my surprise and delight, I received a response the next day! (amazing, as it was over a weekend and overseas, no less!) The associate guided me to a similar item, which was just as lovely - I placed the order right away. The very next day, I received an email with a 10% off coupon code, good on my first order. I contacted Customer Service again, asking if I could apply the coupon to the order I already placed. Once again, I received a response the next day informing me that a refund (10% of the purchase price) would appear on the cc I used (and it has!). WOW! - I cannot say enough about the service. Incidentally, I received the item today (ordered Mon., got it Thurs.) in a lovely box, with my "personalized message" included. What a pleasure it has been dealing with Derek Rose! I cannot wait to see my husband's face when he opens his gift at Christmas!
November 9, 2026
Unprompted review
Reply from Derek Rose
Hello Michele,
Thank you so much for taking the time to send a review, with such kind words.
We wish your shopping experience to be as comfortable as our garments and it's a joy to liaise with our customers on a regular basis.
We look forward to seeing you again.
Best wishes,
D.R. Team
Advertisement
Extremely disappointing customer service – luxury prices without luxury service
I have rarely experienced such appalling customer service, especially from a company positioning itself as a luxury brand. My missing order has resulted in months of unanswered emails, repeated follow-ups and almost 20 emails simply to obtain a resolution.
I first contacted Derek Rose on 29 August. Although they responded, they dismissed my concerns, insisting DPD had delivered my parcel. Their supposed proof was a photograph of a package left outside an unidentified front door, with nothing establishing it was my address. I repeatedly explained that I had not received it. After emailing again on 2 September, I heard nothing until 9 September.
The situation then became even more absurd. I emailed on 15 September and received no response until 27 October- over six weeks later- after warning that I would pursue a chargeback. It took repeated follow-ups and mention of escalating the matter through my card provider and consumer protection channels before my missing parcel was taken seriously.
By the time they finally addressed the issue, the colours of the linen T-shirts I had ordered were out of stock. Their delays had deprived me of the very items I wanted.
Then came the contradictory resolution. A representative offered replacement shirts in other colours, or to “put the value of your original order towards an alternative item for you to enjoy.” The two shirts had a combined original retail value of £220, although I paid £95.10 in a promotion. Since replacement shirts of the same retail value had been offered, I asked whether that value could instead go towards another item. They refused, insisting any gift card could only be £95.10. I understand the difference between the amount paid and retail value, but their earlier wording, in the context of the replacement offer, was confusing and disappointing.
What makes this especially striking is my experience with Harrods, New & Lingwood and Zimmerli. I have consistently received superb, attentive and professional customer service from these luxury retailers and brands. I have never been treated as I have by Derek Rose, nor had to threaten escalation just to get a meaningful response. This is absolutely not the standard I have come to expect from luxury retail.
Having dealt with numerous Derek Rose customer service representatives, I am left with the impression that this lack of responsiveness and accountability is the norm rather than an isolated lapse. It also makes me question how representative the glowing reviews are of the experience when something goes wrong. My experience is far closer to those described in the one-star reviews. I strongly encourage prospective customers to read them before purchasing and consider alternatives such as Harrods, New & Lingwood and Zimmerli.
Luxury should extend to after-sales care. Derek Rose has fallen remarkably short, and I cannot recommend them.
November 11, 2026
Unprompted review
Derek Rose, I ❤️ them!
I placed an online order with Derek Rose but accidentally selected the wrong size. Fortunately, their team spotted the mistake before dispatch and emailed me to clarify which size I intended to order. They held the order until I confirmed.
It’s wonderful to receive such thoughtful, personal service. The team at Derek Rose really does pay attention and care about its customers! I ❤️ them.
Jan (the Netherlands)
October 26, 2026
Unprompted review
Reply from Derek Rose
Hello Jan,
I hope that you are keeping well, and we thank you for taking the time to leave such a lovely review!
We’re delighted to hear that our Client Services Team helped to ensure that your order was exactly right for you.
We pride ourselves on offering an exceptional level of service for our wonderful customers, and your kind words truly mean a great deal to us.
Thank you for choosing Derek Rose, and we look forward to welcoming you back again soon!
Best wishes,
DR Team
Reply from Derek Rose
Good Morning Sameer,
I hope today finds you well. Thank you for your feedback.
It's always a pleasure to liaise with our customers, hoping to give the perfect shopping experience.
Enjoy the new Pyjamas, and do let us know if we can help again.
Best wishes,
DR Team
We've loved Derek Rose clothing for…
We've loved Derek Rose clothing for years - especially their pajamas for the whole family! Their customer service is second to none - I ordered the wrong size and they replace dit before they'd received the incorrect size back. Always very helpful and go over and above what occurs either most companies!
September 8, 2026
Unprompted review
Reply from Derek Rose
Good Morning, thank you for taking the time to leave such a wonderful 5-star review!
It means so much to hear how much you and your family have enjoyed our clothing, particularly our Pyjamas. We’re also delighted that our Customer Service team could make the exchange process as easy and seamless as possible for you.
Providing a truly exceptional level of service and going the extra mile for our customers is something we care deeply about, so your kind words mean a great deal to us.
We’re incredibly grateful for your continued support and hope you and your family continue to enjoy Derek Rose for many years to come!
Take care, and best wishes,
DR Team!
Advertisement
Great product and outstanding service
Great product and outstanding service.
I was contacted because the lounge pants I had ordered were not available anymore (sale item). Instead of cancelling the order, I was offered to select another color and charged the sales price! What an apology - one gets rarely customer service like this. Will always come back.
August 10, 2026
Unprompted review
Reply from Derek Rose
Hello.
Thank you so much for taking the time to share such lovely feedback. We’re delighted we could find a solution for you and make sure you received a pair of lounge pants you were happy with, despite the original colour being unavailable.
It truly means a lot to our small Client Services team to hear that you appreciated the personal touch. We always want our clients to feel looked after, and your kind words are a wonderful encouragement to us.
Thank you again for your support; we’ll be very happy to welcome you back anytime!
The most kind people you could have…
The most kind people you could have online besides their absolute best made masterpieces
Burkhard
September 1, 2026
Unprompted review
Reply from Derek Rose
Good morning Burkhard,
Thank you so much for taking the time to leave your amazing 5-star review - your kind words truly mean the world to us.
Our mission is to design products that help you feel and look good during your valuable free time – Enjoy!
We always enjoy talking to our wonderful customers, and we look forward to welcoming you back again soon.
Best wishes,
DR Team
Excellent customer service
Excellent customer service. Very personal and quick responses from a real human (not ai slop) answered all my questions before I placed my order. And followed up after I placed my order.
August 27, 2026
Unprompted review
Reply from Derek Rose
Thank you so much for your wonderful review! We’re delighted to hear that you received the personal, attentive service we always strive to provide. It’s especially lovely to know that we could answer your questions and continue to look after you throughout your order.
We truly appreciate your kind words and hope you enjoy your Derek Rose pieces!
Only giving 5 stars because I can’t…
Only giving 5 stars because I can’t give 10.
Lovely products - I wouldn’t sleep or lounge in any other brand - but the customer service is what makes Derek Rose a proper luxury brand. Shout out to Beckie who is responsive, oriented to help and has a lovely manner. She is a credit to the organisation.
August 26, 2026
Unprompted review
Reply from Derek Rose
Thank you so much for taking the time to leave such a wonderful review. Your kind words truly mean a great deal to us all.
I will also be sure to pass your incredibly kind comments on to Beckie. I know she will be absolutely delighted to hear that she has made such a positive impression.
We are proud of the level of service we offer our customers, so it means a great deal to hear that this has contributed to your experience with us.
Thank you again for your loyalty and for such a generous review. We truly appreciate your support and we look forward to seeing you again in the future.
Take care and best wishes,
DR Team.
Advertisement
Best boxers
Best boxers, customer service, everything. Give them a try even if you think the expensive brands are a waste. You’ve not tried luxury until you’ve tried Derek Rose.
Thank you Gary by the way.
August 13, 2026
Unprompted review
Reply from Derek Rose
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you’re loving your Derek Rose boxers and that you had such a positive experience with our Client services.
We’ll be sure to pass your kind words on to Gary, he’ll be thrilled to hear them! Thank you for choosing Derek Rose, and we hope you continue to enjoy your luxury essentials.
Best Wishes,
DR Team!
beautiful linen t-shirts
I just purchased two linen T-shirts and they're absolutely fantastic. They got delivered so quickly it was unbelievable. Not only that, the packaging was just superb. Taking the T-shirts out and seeing the material and the finish of them is just exceptional. The way they hang on the body is just beautiful. I'll definitely be coming back to Derek Rose again
August 7, 2026
Unprompted review
Reply from Derek Rose
Thank you so much for your wonderful review! We're delighted to hear that you're so pleased with your new linen T-shirts, from the speedy delivery and presentation to the quality, fit, and finish. It's especially rewarding to know they exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back to Derek Rose for your next purchase.
Great service!
They were really helpful with the service and answered all of my questions. They even sent me a sample of the fabric of two of their t-shirts just for me to get a better understanding of the feeling of the materials they use. Really helpful.
April 21, 2026
Unprompted review
Reply from Derek Rose
Good Afternoon,
Thank you so much for taking the time to leave your amazing 5-star review.
Our customers are at the heart of everything we do, and we are so pleased to hear that you are delighted with the customer care that you have received.
Take care, and we look forward to hearing from you again once you have received your samples of fabric.
Best wishes,
DR Team
Amazing clothes and customer service!
I've been a Derek Rose customer for a few years and have always loved the clothes. Recently I asked if they could embroider my business logo onto a hoodie and they went over and above to make it happen. It looks perfect!
March 27, 2026
Unprompted review
Reply from Derek Rose
Hello David.
Thank you so much for your kind words and for being a loyal Derek Rose customer over the years. We’re delighted to hear that you love our clothing, and it’s especially great to know that your custom embroidered hoodie turned out perfectly. Our team always strives to go the extra mile, so your feedback truly means a lot to us.
We really appreciate your support and hope you continue to enjoy shopping with Derek Rose!
Best wishes,
DR team.
Advertisement
Lightning fast delivery
Lightning fast delivery! Overnight service including order, transport and hand-over.
Very flexible help in correcting size of garment.
April 16, 2026
Unprompted review
Reply from Derek Rose
Good Morning Bo,
Thank you so much for your kind review. It's so nice to hear from you again.
We are proud to give high quality service for products that last for years. Putting our customers at the heart of everything we do, time and effort into the design and production has always been a priority.
Best wishes,
D. R. Team
Tradition plus efficiency, what we can expect more?
Good products with efficent service in a scenario of full professionality and courtesy.
Tradition plus efficiency, what we can expect more?
Vittorio
March 6, 2026
Unprompted review
Reply from Derek Rose
Good afternoon.
Thank you so much for your lovely review! We’re really pleased to hear that you enjoyed both our products and the service you received. Combining our long tradition with efficient, friendly service is exactly what we aim for, so it’s great to know that came across. We truly appreciate your support and look forward to seeing you shop with us again.
Best wishes,
DR team.
Don't last, very disappointed.
These look great, feel great. BUT they do not last! The elastic loses its ping very quickly and for a pair of shorts costing 300 euros they should have more longevity.
Real shame. Would have stuck to these as go to swimshorts brand, but for that money and lack of lasting wear, absolutely not.
February 27, 2026
Unprompted review
Reply from Derek Rose
Hello Vivienne,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you loved the look and feel of the shorts, but we’re genuinely sorry to hear about your experience with the elastic losing its resilience.
This is most unusual for us, as longevity and quality are extremely important to our family brand particularly at this price point, so we’re very keen to understand what’s happened here. Unfortunately, we’re unable to locate any order details from this review.
Could you please get in touch with me directly, my name is Gary and I'm Head of Private Sales, my contact email is gary.johnson@derek-rose.com
We’d really appreciate the opportunity to investigate this properly and resolve it for you as quickly as possible.
We take concerns like this very seriously and would truly value the chance to make things right.
Look forward to hearing from you soon!
Best wishes,
Gary
I have recently bought Derek Rose…
I have recently bought Derek Rose products from Harrods, Mr Porter and most recently directly from Derek Rose online.
All the purchases have been of excellent quality and design - especially my Duke Cashmere Dressing Gown in charcoal! My recent interaction with Beckie at customer service Derek Rose was nothing short of professional, charming and extremely helpful.
A superbly run five star family business!
February 6, 2026
Unprompted review
Reply from Derek Rose
Good morning Frank,
I hope today finds you well, and we thank you for taking the time to leave your amazing 5-star review.
We pride ourselves on delivering exceptional service to match our wonderful products, and we are so pleased to hear that you are happy with the customer care that you received from Beckie – she will be delighted to read your kind words.
Take care, and we look forward to seeing you shop with us again soon!
Best wishes,
DR Team
Advertisement
Excellent product and customer service!!
January 16, 2026
Unprompted review
Reply from Derek Rose
Good Morning Christian,
Thank you so much for taking the time to leave your review.
We put a huge amount of time and effort into the design and production of our products – putting our customers at the heart of everything we do.
Hope to see you again soon.
Best wishes
D. R. Team
Unbelievably good customer service
Unbelievably good customer service. Good products too, only swim shorts I will buy. Had an issue with an older product and it was replaced with a new one within a week, even though they had no obligation to. Wholeheartedly recommend.
December 23, 2025
Unprompted review
Reply from Derek Rose
Thank you so much for this fantastic review! We’re absolutely delighted to hear that you’ve had such a positive experience with both our products and our customer service. It means a great deal to us that you trust Derek Rose for your swim shorts, and we’re especially pleased we could help resolve the issue with your earlier purchase.
Your recommendation truly means a lot to the whole team. Thank you again for shopping with Derek Rose — we really appreciate your continued support.
Excellent customer service
Excellent customer service, nothing is too much trouble. Lara pyjamas are amazing such good quality and so comfortable can’t wait to get my new cashmere sweatshirt and pants for Christmas just beautiful items. Lynn from customer service was so helpful like all the other members of the team.
December 19, 2025
Unprompted review
Reply from Derek Rose
Thank you so much for your wonderful review and kind words. We’re delighted to hear that you’ve had such a positive experience with our customer service — we’ll be sure to pass your lovely feedback on to Lynn and the rest of the team.
It’s fantastic to know you’re enjoying the Lara pyjamas and finding them both comfortable and beautifully made. Your new cashmere sweatshirt and pants sound like the perfect Christmas treat — we hope you love them just as much.
Thank you again for shopping with Derek Rose. We truly appreciate your support and look forward to welcoming you back again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.