I placed an online order with Derek Rose but accidentally selected the wrong size. Fortunately, their team spotted the mistake before dispatch and emailed me to clarify which size I intended to or... See more
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Looking for a particular type of mens slipper as a Christmas gift, I stumbled upon the website. I found EXACTLY what I wanted...but it was sold out. I contacted Customer Service and to my surprise a... See more
Company replied
We've loved Derek Rose clothing for years - especially their pajamas for the whole family! Their customer service is second to none - I ordered the wrong size and they replace dit before they'd recei... See more
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Great product and outstanding service. I was contacted because the lounge pants I had ordered were not available anymore (sale item). Instead of cancelling the order, I was offered to select another... See more
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Company details
Written by the company
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Contact info
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, United Kingdom
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4.6
Excellent
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The pajamas are elegant
The pajamas are elegant, and the customer service is excellent. Beckie did an excellent job taking care of a special order request that I had. Very pleased with her and Derek Rose.
December 12, 2025
Unprompted review
Reply from Derek Rose
Good Morning,
Thank you for taking the time to leave a review.
All at Derek Rose aim to give our customers a hassle-free shopping experience. We were all pleased to help with your experience.
May I take this opportunity to wish you and your family a Wonderful Christmas.
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I am a 1st time customer from the USA…
I am a 1st time customer from the USA and while Leary of purchasing out of country, I & my daughter were extremely/pleasantly surprised in the product! Additionally purchase & delivery was, how to say Amazing! My wife I am sure will love them..cheers 🎄
December 9, 2025
Unprompted review
Reply from Derek Rose
Thank you so much for shopping with Derek Rose and for sharing such a wonderful review!
We’re delighted to hear that your first experience purchasing from abroad was such a positive one, and that both you and your daughter were pleasantly surprised by the quality of our products. It’s fantastic to know that the ordering and delivery process felt seamless — that’s exactly the experience we aim to provide for all our customers, wherever they are in the world.
We hope your wife loves her gift, and we truly appreciate you choosing Derek Rose.
Cheers, and wishing you and your family a very happy holiday season!
Poor quality men’s underwear
Poor quality men’s underwear. The waistband puckers after a few washes (washed by hand, hung to dry).
December 9, 2025
Unprompted review
Reply from Derek Rose
Good aafternoon.
Thank you for taking the time to share your feedback and for shopping with Derek Rose.
We’re very sorry to hear about the issue you’ve experienced with the underwear waistband — that’s certainly not the quality we expect for our products. Our customer service team will be more than happy to look into this for you and help find the best solution. If you could get in touch with your order number, we can investigate right away.
We appreciate you bringing this to our attention and look forward to resolving it for you.
Amazing after sales service
Amazing after sales service. Really great men’s underwear! Must have if you enjoy quality and fashion.
December 4, 2025
Unprompted review
Reply from Derek Rose
Good Morning,
We're all so pleased that you're delighted and have given us 5 stars.
We put our customers at the heart of everything we do, using only the finest fabrics and materials.
Always hoping to give a hassle-free shopping experience.
Best wishes,
D. R. Team
Satisfied Customer
I have bought various pieces of clothing from Derek
Rose over the years, and have found the quality of their fabrics, as well as the style and designs to be exceptional I am very pleased with my purchases, and when I need to return or exchange an item the customer service response is excellent. They are a very user friendly company to deal with, and the items are always delivered in a timely manner, as promised.
October 16, 2025
Unprompted review
Reply from Derek Rose
Good evening.
Thank you so much for your kind words and continued support! We're delighted to hear that you’ve enjoyed both the quality and style of our pieces, as well as your experience with our customer service team. It’s wonderful to know that our efforts to provide exceptional products and a smooth shopping experience are appreciated. We truly value your loyalty and look forward to welcoming you again soon.
Best wishes,
DR team.
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DR is a great product
DR is a great product, and customer service in particular Lynn is super helpful assisting with any issue that arises.
October 9, 2025
Unprompted review
Reply from Derek Rose
Thank you so much for your kind words! We're thrilled to hear that you’re enjoying DR and that Lynn was able to assist you. Providing excellent support is very important to us, and your feedback means a lot. We truly appreciate you taking the time to share your experience!
Amazing support and very reliable…
Amazing support and very reliable company. Great quality.
October 6, 2025
Unprompted review
Reply from Derek Rose
Good Morning Carlos,
Thank you so much for choosing to shop with Derek Rose again, and for taking the time to leave your wonderful 5-star review!
We are delighted to hear that you are happy with the customer care that you received from our Team – your kind words are truly appreciated!
Enjoy your new garments, and we hope to hear from you again soon.
Best wishes,
DR Team
Exceptional product and service
Ordered personalised pjs online. Made a mistake with the thread color, so I emailed them and got an immediate response confirming what I would like. Spoke to a lovely lady called Lynn, who was extremely helpful. I received my two personalised pjs in less than 48 hours of placing the order. The pjs came in beautiful packaging. I’m so happy with my purchase and the exceptional service! Thank you Lynn at Derek Rose!
September 19, 2025
Unprompted review
Reply from Derek Rose
Hello Yasmeen.
Thank you so much for your wonderful review! We’re delighted to hear that you love your personalised pyjamas and that they reached you so quickly. It’s great to know Lynn was able to assist you with your order — we’ll be sure to pass along your kind words to her. We’re so pleased you’re happy with both the product and the packaging, and we truly appreciate you choosing Derek Rose. We look forward to welcoming you back again soon!
Best wishes,
DR team.
Great company, great products and great service!
I have been buying Derek Rose clothing for over 15 years now. My wife and I are both huge fans, PJ, dressing gowns, cashmere lounge wear, underwear, tee shirts, linen and silk! Everything they do is beautiful and such high quality. If there is ever a challenge, the customer service team are amazing. It is a pleasure to wear what they create. Huge fans - Chris & Julia - Melbourne
September 19, 2025
Unprompted review
Reply from Derek Rose
Hi Chris & Julia,
Thank you so much for your wonderful review and for being loyal Derek Rose customers for over 15 years. We’re absolutely delighted to hear how much you both enjoy our collections – from pyjamas and loungewear to t-shirts and luxurious silk pieces. Knowing that our designs bring you comfort and joy really means the world to us.
We’re also so pleased our customer service team has been able to support you whenever needed. Your kind words and continued trust are truly appreciated.
Best wishes,
DR team.
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Absolutely outstanding customer service…
Absolutely outstanding customer service (Alicia) and exactly what you'd want and hope for from a brand of their calibre, but so rarely get. They make you feel respected, valued and appreciated which only services to remind and reinforce why you chose them in the first place.
September 8, 2025
Unprompted review
Reply from Derek Rose
Good afternoon.
Thank you for shopping with Derek Rose and for taking the time to leave us a review.
Thank you so much for your kind words! We’re thrilled to hear that Alicia provided you with the level of service you deserve. Making our customers feel respected, valued, and appreciated is always our top priority, and it means the world to know we were able to deliver on that promise. We truly appreciate your trust in us and look forward to serving you again.
Best wishes,
DR team.
Outstanding customer service
Outstanding customer service - to the level I've never experienced before. I contacted customer service to ask about a pyjama I had seen, but couldn't find anywhere and had, to be honest given up on. Fay, the service agent, somehow found it - in stock I suppose, because it was not online, so they must have made an exception for me, so I could buy even though it was from an earlier season. She had everything prepared for me in an easy two-click link and now the pyjama is already on its way to me. You don't find this level of service everywhere and I'm truly astonished.
September 1, 2025
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for leaving us a review.
Thank you so much for your kind words! We’re absolutely delighted to hear about your experience. Fay will be thrilled to know that her effort made such a difference and helped you find exactly what you were looking for. We always strive to go the extra mile for our customers, and it’s wonderful to know it meant so much to you. Enjoy your new pyjamas, and we look forward to assisting you again anytime you need us!
Best wishes,
DR team.
Our favorite leisure clothing brand
We started with just one t-shirt and now , already for few years, it's my husband's favorite brand for leisure clothing - he owns at least 30 t-shirts (pima cotton and linen), shorts, trousers and now also swimming shorts.
The quality of the garments is exceptional - they are soft, breathable and they last! My husband wears them daily and he loves them!
As an online customer , we would also like to add that the whole shopping process is seamless and with utmost attention to details - starting with the packaging design, fast delivery process and attentive and personal customer service.
Thank you!
August 19, 2025
Unprompted review
Reply from Derek Rose
Good Afternoon Anya,
We're delighted to see that you've used your valuable time to offer such kind words.
We strive to constantly give high standards of both garments and service. Giving you a hassle-free shopping experience to maintain that Good Living Feeling.
Don't hesitate to let us know if we can help in any way - always a pleasure.
Best wishes,
D. R. Team
My experience in securing a pair of james blue cotton trousers
My experience in securing a pair of trousers was nothing short of exceptional. The entire process unfolded with an elegance and effortlessness that is rare to encounter in today’s marketplace. From the very first interaction to the final confirmation, every detail was handled with the utmost precision and grace. The customer service was not merely attentive — it was truly top-tier, anticipating my needs before I had the chance to voice them. Seamless, refined, and executed to perfection, the service was a testament to what I would call a masterclass in client care.
August 18, 2025
Unprompted review
Reply from Derek Rose
Good evening.
Thank you so much for sharing such a thoughtful and eloquent review. We are truly delighted to know that your experience with us felt seamless and refined from beginning to end. Anticipating our clients’ needs and providing attentive, graceful service is at the heart of what we strive for, and it’s wonderful to hear that reflected in your words. Your kind feedback is not only deeply appreciated but also inspiring to our team. We look forward to welcoming you again and ensuring every future experience is just as exceptional.
Best wishes,
DR team.
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A men's dressing gown I wanted to buy…
A men's dressing gown I wanted to buy as a birthday present was, unfortunately, out of stock. Fay in Customer Services, said she would let me know when it was again available. This she did and, within one day of her email, I had received it. It was beautifully packed, and the quality is excellent.
August 12, 2025
Unprompted review
Reply from Derek Rose
Good Afternoon,
Thank you for your kind words. Fay shall be delighted to hear from you again.
It's very gratifying to know that our customers are happy with our garments and service complete.
We care for our garments and our customers, too. Helping them to be happy and feel good is what we're about. Feel Good Living
Best wishes,
D. R. Team
Wonderful service and clothing
I purchased clothing from Derek Rose that were lovely however the fit on the particular items did not work for me. The returns and refund process was excellent. The communication, promptness and timely refund was effortless. I wouldn't hesitate to purchase from this company again and thank them for their understanding and efficiency
July 1, 2025
Unprompted review
Reply from Derek Rose
Good Evening Nina,
Thank you for taking the time to leave your review.
Whilst we appreciate that not all garments will be a suitable fit for everyone, we like to give our customers a hassle-free shopping experience.
Three things make a carefree purchase - an ideal garment, excellent service and wonderful customers. Glad to say we have all three.
Hope to hear from you again soon.
Best wishes,
D. R. Team
extremely helpful
I lost my favorite pair of Derek Rose slides and PJ's on a international flight and was bummed to see they were no longer available online. I contacted customer care and they found an exact size and pattern match and promptly shipped to me. Excellent service and products.
June 11, 2025
Unprompted review
Reply from Derek Rose
Good Morning,
Thank you for such kind words.
Our customers are at the heart of all that we do, so it's an absolute pleasure to help you.
Being comfortable and relaxed is essential on International flights and garments that make you feel good as well has always been our aim.
Love to hear from you again soon. Have a wonderful day ahead.
Best wishes,
D. R. Team
Excellent, concerned service
The company noticed that I had asked for a different size for one of the pajamas i ordered, wrote to find out what the right size was and dispatched my pajamas, in the correct size, immediately. Excellent service.
June 5, 2025
Unprompted review
Reply from Derek Rose
Good Morning,
Thank you for your kind words.
We do try to take care of every order that we receive and get to know our customers.
We know that your time is valuable, so we wish everyone a hassle-free shopping experience.
Enjoy your pajamas and sleep well.
Best wishes,
D. R. Team
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I was very impressed with the kindness…
I was very impressed with the kindness and efficiency of the Derek Rose customer service! I inquired about placing an order for items no longer online and they had the invoice and payment link to me immediately! Excellent customer service on top of making my favourite pjs:)
March 25, 2025
Unprompted review
Reply from Derek Rose
Good evening.
Thank you for shopping with Derek Rose and for leaving us a review.
We are so pleased that our wonderful customer service team was able to assist you. Your feedback is invaluable to us, and it motivates our team to continue providing the highest level of service. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Best wishes,
DR team.
Perfect pyjamas
This is my fourth order from Derek Rose and, as usual, it was dealt with efficiently and speedily. My pyjamas arrived four days after my order was placed, even though I live outside the UK. I love them! They are beautifully made, comfortable and wash well as I found out from my first order a few years ago. Thank you Derek Rose.
March 26, 2025
Unprompted review
Reply from Derek Rose
Good Afternoon Evelyn,
Many thanks for taking the time to leave a review.
It's always nice to hear from you and we love talking to our customers, as they are in the heart of all that we do.
Snuggle down for the night or chill out over breakfast, you're sure to feel good with Kate Pyjamas.
Have a fabulous week,
Best wishes,
D. R. Team
Amazing customer service other retailers could learn from
I ordered a few items early on in the seasonal sale and subsequently found they had been reduced further - I was contemplating returning the items but thought I’d ask customer service if they would honour the price difference - and they did, immediately! Absolutely brilliant customer service and absolutely brilliant quality clothing. I’m a very happy customer who couldn’t recommend them more highly.
March 24, 2025
Unprompted review
Reply from Derek Rose
Good Morning Claire,
Thank you so much for your kind words. It's always a pleasure to help our customers.
Relax in your Lara, I'm happy to know you'll look good and feel great whenever you wear them. They really are a wardrobe essential.
We look forward to seeing you shop with us again. Have a fantastic week.
Best wishes,
D. R. Team
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