Absolutely rubbish. Waited over a week for a response when it claims it’ll be in 48 hours. I explained in detail my condition & after finally getting a response, they just repeated back everything I h... See more
Company replied
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See what reviewers are saying
This is a brilliant service. The website was easy to use, and I received a detailed diagnosis and advice about treatment within 24 hours. A very reasonable price, to have expert answers so quickly. I... See more
After suffering for years and being told by my GP that there wasn’t anything else they could do I thought that I’d try the Dermatologist.co.uk. Within 2 days I’ve been given a detailed report and a pr... See more
Quick reply with detailed description of prescribed treatment. I couldn't ask for better health service. Dr John Ashworth is the best doctor I ever dealt with with spot on diagnose and I wish all NH... See more
Company replied
Company details
Written by the company
Expert online skin advice / management diagnosis / prescription from Royal College of Physicians British Specialist Register; British Association of Dermatologists; Consultant Dermatologist; Medical Dr John Ashworth. Skin Cancer; Acne; Rosacea; all skin conditions; hair loss; allergy; rash; genital skin problems; pigmentation; basal cell carcinoma; melanoma; moles; eczema; psoriasis; second opinion; posted prescription; copy to GP; NHS supported; NHS prescriptions available through GP;
Contact info
Robins Lane 3, SK7 2PE, Bramhall, United Kingdom
- dermatologist.co.uk
4.4
Excellent
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
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Quick diagnoses and thorough report
Sent online information and received a very thorough report just over 30 hours later! Very informative and helpful!
December 5, 2025
Reply from Dermatologist.Co.uk
Thank you Alison - yes our standard target reply / turnaround time is 2 or 3 days - but quite often we will get your report out more quickly / the express service we offer is a 24 hour turnaround / let hope your management plan is helpful - regards
Do not use
Do not use - be careful about being overcharged. Quality of treatment poor also.
November 5, 2025
Unprompted review
Prompt reply to my online enquiry.
Prompt reply to my online enquiry.
Early appointment for discussion and examination and already have an appointment with Dr Ashworth for investigation and treatment.
October 12, 2025
Reply from Dermatologist.Co.uk
Thank you - speed is of the essence and a prompt reply is what we always strive for - 2 or 3 days for the standard consultation and 24 hours for the express - we are very proud of this and understand that patients need a quick management plan - we are here for you 24/7 best regards
I wish I took a picture and asked…
I wish I took a picture and asked ChatGpt. £96 to be sent a link to Alex hospital and to be told “looks funny”
September 27, 2025
Maybe I’m naive to the world we live in…
Maybe I’m naive to the world we live in nowadays or maybe I expected too much but I paid £95 on Saturday after a year of constant back and forth with NHS about a cyst on my face. I receive an email back today which told me to try book into Alexandra Hospital and terminology used stated “it looks funny” I just expected so much more than to be told what I already knew. I could have just booked an appointment privately and saved my self the £100 but we live and learn. The secretary I spoke to was understanding and explained but extremely dissatisfied and feels like wasted a lot of money to be told absolutely nothing new.
September 29, 2025
Unprompted review
Reply from Dermatologist.Co.uk
I am genuinely sorry that you thought you could get more from sending in a photo and your history (without seeing someone for an actual physical examination of a potentially complicated problem) - yes we can only go so far with an online consultation at £95 (approximately 30% of the cost of an actual consultation privately ) - your history and the anatomical location of your problem were such that I offered to see you myself but that I advised specialist surgical assessment (by a chosen and trusted colleague in this specialised area) and I stand by that management plan - I advised a consultation at a hospital and with a specific surgical expert who in my opinion would give you the best surgical opinion - that piece of advice is very specialised - knowing exactly who to see for a potentially complicated problem - I think that is very reasonable - I myself stated this "I myself do a lot of surgery, but this looks a bit funny" - I prefer to speak in plain understandable English with my patients rather than complicated medical language and I think that is reasonable - I understand someone else may take a different view on the style of language - once again sorry if you were expecting something else - best regards
Reply from Dermatologist.Co.uk
Thank you - I hope the management plan worked well
Have used this service several times
Have used this service several times. Efficient diagnosis and treatment. Quick turnaround and the medication delivered within 24 hours of the letter being issued.
August 10, 2025
Reply from Dermatologist.Co.uk
Thank you so much for the comments - yes, we offer Consultant Dermatologist advice and a management plan for a fraction of the price of seeing someone in a private office or private hospital - with the added bonus of our pharmacy partner providing an electronic remote prescription service - here's hoping the treatment plan is of help to you - we are here for you 24 /7 if you need us again - regards John and the Team
Five stars from us
I wanted to bypass the ridiculously long nhs waiting list for my husband.
It was a seamless process, informed at every stage and quick turnaround.
We thought the report was very clear . We could have decided to get the GP to generate the prescription but we chose to pay for the medication to be dispensed by the pharmacy attached to the website; it was delivered within two or three days. We both think it was good value and wouldn't hesitate to use it again. Thank you
August 8, 2025
Unprompted review
Reply from Dermatologist.Co.uk
Thank you so much for your review - everything you refer to is exactly what we strive to provide - quick / comprehensive / understandable / with added information sources when appropriate / consultant Dermatologist advice / swiftly and at an affordable price / with an electronic prescription as an NHS bypass alternative if you wish / we are here for you 24/7 if you need us again - best regards - NOTE the app is free to download - same name dermatologist.co.uk
Gave back quick advice and diagnosis
Gave back quick advice and assessment. Was able to offer a prescription after discussions about the diagnosis.
Would recommend trying.
July 19, 2025
Reply from Dermatologist.Co.uk
Thank you for the comments - much appreciated - best of luck with the management plan - we are always here if you need us - regards
John Ashworth is the most respected…
John Ashworth is the most respected Dermatologist in the North West and a pleasure to have him diagnose my condition. highly regarded by all the medical fraternity,
July 28, 2025
Reply from Dermatologist.Co.uk
Thank you Roger - you know we are here for you 24/7 as always if you need us
The experience was very good because it was so quick I…
The experience was very good because I got answer with in 24hrs and a prescription.
July 13, 2025
Easy to use online service with rapid …
Easy to use online service with rapid comprehensive response.
July 8, 2025
Reply from Dermatologist.Co.uk
Thank you for the positive comments - and I note we have already seen you to complete the necessary treatment in a timely manner - you would have been waiting about a year just to be seen on the NHS and then waiting another 4 or 5 months for treatment - best regards
Avoid ! Awful looks like AI is doing your…
Awful looks like AI is doing your consultation. I have a daughter with really bad eczma and multiple GP visits so thought give this guy a shot but he literally prescribed me the same cream as gp which i mentioned in my consultation notes!!! And also charged me 75£ and 45£ for what i got from gp free absolutly disgusting
June 12, 2025
Reply from Dermatologist.Co.uk
Sorry for the delay in replying - I have reviewed your case and my report sent to you - I confirm that I personally prepared your report consisting of 1336 words tailored to the medical condition presented with a few additional paragraphs at the top and the bottom containing generic information. Yes I did repeat one single cream which you had previously been prescribed (there are only a very small number suitable for younger patients) along with a whole host of additional management tips / online sources of help and information / advice about bathing / emollient therapy / diet / and another equally important cream variation - my charge is £95 not £75 as you mentioned - I do not charge anything for the prescription advice given - I presume the £45 you mention was the pharmacy charge because you chose to use the private prescription facility rather than asking the GP to help with NHS prescriptions - I am truly sorry you thought we were an "AI" facility - we certainly are not - best regards
Wrong diagnosis
I posted a picture of a rash I experienced on my face. A day later they told me it was acne and gave me treatments for acne. My dad insisted on calling a doctor and turns out I have shingles, and throwing things on for acne did absolutely nothing. Now I am experiencing a lot of pain and I am not sure if we started with antiviral in time. I just wasted 60 euros on a diagnosis which was wrong.
June 13, 2025
Unprompted review
Fantastic service
Would definitely recommend this service! I had a minor issue with the details I provided which was resolved promptly after contacting. I got a detailed report within three days (skin has improved massively). Very helpful overall.
April 30, 2025
An outstanding doctor
An outstanding doctor. Dr Ashworth is extremely considerate, giving you full and clear information as well as very practical advice. I'm very grateful for his diligence and care. I wouldn't hesitate to recommend him to others.
May 7, 2025
Reply from Dermatologist.Co.uk
Thank you so much for your kind words - yes we try to put into the report as much supportive information as we can - for example additional online support contact points (a really good one is www.dermnetnz.org) - as well as just the "doctor - patient - problem - advice / management" things - I hope your get on OK with your own issue - but rest assured we are always here for you - regards
Reply from Dermatologist.Co.uk
Thank you Rich - yes we offer a quick turnaround - but also we aim to provide as much information as possible and empower the patient to help them make their own decisions - and also an electronic prescription (when indicated) as part of the management plan - best of luck with your issue - we are always here for you - regards
A quick and convenient method of…
A quick and convenient method of consultation that appears to be aimed primarily at new patients. It produced a satisfactory result at considerable less cost than a face-to-face consultation. The resulting report followed a generic pattern, adjusted to the patient's particular condition. The initial questionnaire should include an unambiguous question whether one is a new or returning client (the latter with a new or follow-up condition) and reference made to this in the report.
May 12, 2025
Reply from Dermatologist.Co.uk
Hi thank you for your review and comments – we always take these suggestions seriously – I have just now logged in to www.dermatologist.co.uk as a client - the first question asked is the client name - the second question asked is "Are you a returning customer?" and the added suggestion "If so please provide your case number from the first consultation. You will find this in your emails" - unfortunately, without that information, we cannot make any reference to a past consultation.
Best regards
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