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Rated 2 out of 5 stars

To say I am furious is an understatement i have had FOUR of your devices not being chargeable within a few weeks of using Either the cord breaks at the connection or the connection its self breaks I... See more

Rated 1 out of 5 stars

I received a faulty device, upon making a complaint, the company are asking me to pay for a complaint form in order to be reviewed. Major red flag! Scammers...do not buy from this company.

Rated 5 out of 5 stars

I’m satisfied w my Dermavel, It performed perfectly, and is easy to use. I have removed keratosis and skin tags, without any discomfort or scarring. There are videos available that demonstrate how to... See more

Rated 3 out of 5 stars

The device does not come with any information on how to do any of the procedures. It should come with a complete, detailed guide on how to work the device on a wide variety of skin issues. How are y... See more

2.1

Poor

TrustScore 2 out of 5

169 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not worth the massive headache

Update, it finally arrive but honestly I will never do business again as it was such a headache to get this item.
Never got the item. They say it's on the way and the tracking number just changes the days extending the ETA. I'm now having to open a dispute via PayPal. I ordered it on 12/23/2022 and it's 1/9/2023 and it's still not here. Do not waste your money. It makes no sense that they shipped it via UPS and it's changed to USPS. Don't get scammed like I did.

January 9, 2023
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Reply from Dermavel

Hey Shawna 👋

Thanks for reaching out and letting us know that your order was finally delivered by the courier! If we were a scam, we wouldn't bother to deliver your order at all 🥰

I want to give you some context to shipping delays, hopefully providing you with more insights.

We all want to shop and get our favorite items home as quickly as possible. Still, sometimes holiday seasons or other unexpected events occur (together simultaneously).

This time of the year (Christmas/New Year), all businesses and carriers are under enormous pressure due to the number of orders (at the same time), causing longer delays than usual.

Not to mention recent winter storms, which caused an even heavier burden/responsibility on the courier(s).

Unfortunately, this does affect not only us but also the entire industry, including big retailers and companies, like Amazon.

In this case, it's possible that your order was simply caught up in the backlog, which resulted in the delay.

However, typically our average delivery times are around ~4 days, depending on where you live in the country.

We are committed to providing the best possible service to our customers, and we understand that delays can be frustrating. If there is even the slightest concern, we always encourage you to have a conversation with our team to give you the very best service.

I wish you a blessed week ahead!

Best,
Kate

Rated 1 out of 5 stars

Device doesn't even turn on.

After several weeks the product was finally delivered. I charged it for 4 hours per the instructions and the device doesn't event turn on. Thus has been a waste of money so far.

January 3, 2023
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Reply from Dermavel

Hey Andrew 👋

Happy New Year! 🎆

Thanks for bringing this to our attention. We apologize for the delay with your order; this is most likely due to the season (Christmas/New Year) in combination with staff shortages.

Based on the tracking information, your order was shipped out on December 19th and is on its way. However, looking at the tracking number, it seems like UPS is experiencing some delays and might need a day or two more to deliver it.

I will escalate this to our team and get back to you over email as soon as I have more information.

Best!
Jess

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Rated 5 out of 5 stars

It actually works

It actually works. I saw results for my spider veins brown spots and several skin tags I have. I am excited to try on my stretch marks.

September 4, 2022
Unprompted review
Rated 4 out of 5 stars

I was skeptical at first

I was skeptical at first. But, I have used it and am pleased with the results. I removed a number of skin tags and moles and the results are very good. Took a few days to complete healing, but no big deal. No scarring. I checked the BBB reviews and they were not good. I think the company should follow up with those people and see what they have to do to resolve their complaints. Those reviews are not good for business; but, they can come down once the customer has been satisfied.

December 9, 2022
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Rated 5 out of 5 stars

Love the results!

So far I’ve removed 7 moles, cherry anngiomas and a piece of raised skin on my inner lip that I bit once and continued to bite over and over again! All are completely gone! I am so happy! Can’t wait to do my wrinkles and eye lids!

December 13, 2022
Rated 5 out of 5 stars

Cherry angioma

My Dermavel, was shipped very quickly and I have received alot of very useful information, very pleased with the support, just started using it , I would say take your time and start small to get used to how it operates..

December 15, 2022
Rated 5 out of 5 stars

Forget outrageous dermatology fees

I love being able to take care of a skin tag or mole without having to pay outrageous fees to dermatologist. Dermatologist are always overbooked and in a hurry too. I love the independence and the ability to take the time to do things right.

December 7, 2022
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Rated 1 out of 5 stars

Not working

I received my pen last week and it’s not working at all. It’s full charge but its doesn’t have any spark or electricity . I sent an email but no one responding with my request.

December 5, 2022
Rated 5 out of 5 stars

Arrived sooner than expected

I expected the product to take a long time to arrive and I was very pleasantly surprised when I received it within a few weeks of ordering. I love the guidebook which was emailed to me for download the very next day after I received the Dermavel. The guidebook is very easy to understand. I'm excited to start using Dermavel on some blemishes I have. I expect nothing but great things from this product.

December 5, 2022
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Rated 1 out of 5 stars

Don't do it!

1. Dermavel pays their customers $50 to leave a positive review. 2. They charged me $60 to return the product. Shady business practices for a cheap product.

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Update

As an update to my recent post of couple hours ago, entitled Buyer Beware, I received correspondence from a service rep from the company and they helped me out and brought full resolution.

December 2, 2022
Unprompted review

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