My purchase has been a great experience! The customer service was excellent, the communication between the merchant and myself was, absolutely amazing! I love my items, they fit perfectly! I will d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The parcel arrived very quickly. The sandals fitted perfectly and looked just the same in the photos. Thank you.
Company replied
Amazing shoes for a super price! Customer service is excellent as well! Especially Michela!
Company replied
Have found Michela to be very helpful & efficient
Company details
About DERNA - Store
Written by the company
Fondato nel 1987 Derna é un gruppo di boutique che propone capi e accessori moda unici e di alta qualitá.
Da oltre 30 anni, Derna coniuga ricerca e tradizione selezionando i migliori designer e artigiani del panorama italiano e internazionale che valorizzano il gusto, i materiali e l'unicitá dei loro prodotti.
La visione di uno stile Made in Italy etico e contemporaneo, da vivere online e nei nostri punti vendita.
Pagamento
Spedizioni
Resi
Note legali
Scopri le nostre ultime novità
Contact info
Vicolo Parrocchia 4, 37018, Malcesine, Verona, Italy
- 0039 045 7400967
4.9
Excellent
127 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order from the website
I did know the shop from a holiday a few years ago. Now I ordered shoes from the website. It was a good experience.
July 18, 2025
Reply from DERNA - Store
Thanks for your feedback! We’re glad to hear you came back to us after your holiday and had a good experience ordering online. We hope the shoes are just as perfect as you remembered — maybe next time we’ll earn the 5th star! 😊👟
My purchase has been a great…
My purchase has been a great experience! The customer service was excellent, the communication between the merchant and myself was, absolutely amazing! I love my items, they fit perfectly! I will definitely be making more purchases.
May 13, 2025
Reply from DERNA - Store
Thank you so much for your wonderful feedback! We’re thrilled to hear that your shopping experience with Derna.it was so positive and that you’re happy with both our customer service and communication. It’s fantastic that your items fit perfectly — we truly appreciate your trust in us and look forward to welcoming you back for more purchases in the future!
Best regards,
Giovanni DF
customerservice@derna.it
Reply from DERNA - Store
Thank you so much for your kind words! We're happy to hear that everything went well with your order on Derna.it. Your satisfaction means a lot to us 🌹❤️
We look forward to serving you again soon!
Best regards,
Giovanni DF
customerservice@derna.it
Reply from DERNA - Store
Thank you for your kind words! We're thrilled to hear that you experienced great service all the way through at Derna.it. We look forward to welcoming you back and continuing to provide you with excellent service. Thank you for choosing us, and see you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA - Store
Thank you for your positive feedback on Derna.it!
Best regards,
Giovanni customerservice@derna.it
Have found Michela to be very resourceful &…
Have found Michela to be very helpful & efficient
August 24, 2023
Amazing shoes for a super price
Amazing shoes for a super price! Customer service is excellent as well! Especially Michela!
January 23, 2023
Reply from DERNA - Store
Dear Diana,
Thank you so much for your kind words and for taking the time to leave a review on Derna.it! We are thrilled to hear that you are enjoying your new shoes and that you found our customer service to be excellent.
At Derna, we are passionate about providing our customers with high-quality products at competitive prices, and we are glad to hear that we met your expectations. We will be sure to pass along your compliments to Michela - she will be thrilled to hear that she was able to make your experience even better.
Best regards,
Giovanni customerservice@derna.it
Reply from DERNA - Store
Thank you for your excellent review on Derna.it!
Please do not esitate to contact us for any question.
Kind regards,
Giovanni DF customerservice@derna.it
Sandals
The parcel arrived very quickly. The sandals fitted perfectly and looked just the same in the photos. Thank you.
July 5, 2022
Reply from DERNA - Store
Hello Ciurel, thank you for your positive feedback on Derna.it. We are happy that the photos on our website reflect the products and that there are no inconsistencies when they arrive to you. We are also glad for the fast delivery; we always do our best to fulfil orders as soon as possible. Please don't hesitate to contact us if you have any other questions.
Best regards,
Giovanni customerservice@derna.it
Fast delivery
Fast delivery, purchased item exactly according to the written specifications, the only complaint is the expensive postage.
January 6, 2022
Reply from DERNA - Store
Thank you for your feedback Ivica,
Yes, compared to offers from large retailers, shipping costs may result higher for certain geographical areas. For a small volume business like ours couriers wont simply make the same price.
However as your experience shows, we deliver fast and high quality products in good condition.
Please don't hesitate to contact us for any further inquiries!
Best regards,
Giovanni
customerservice@derna.it
Thak you so much Michela.
August 9, 2021
The shoes I ordered are very beautiful…
The shoes I ordered are very beautiful and comfortable and the price was very good.
May 3, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.