I really appreciated being able to choose my own set of Colourflow pencils with the 'build your own tin' facility. Great pencils, too - well pigmented, velvety soft laydown, and they layer well. Only... See more
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Review summary
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Brilliant service from Derwent. I spoke to a helpful member of staff for advice. The website was very easy to use,and there was a massive choice to choose from,when selecting for a make your own tin.... See more
Company replied
So easy to order "open stock" pencils, which arrived in a smart silver Derwent tin, properly packaged. Ordered in the morning, by mid-afternoon they were dispatched, impressive! Delivery via DPD was... See more
Company replied
I already have a tin of Derwent watercolour pencils, i love them so I decided to buy more. I went for build your own tin. The ordering process is easy to navigate and the pencils arrived within a co... See more
Company replied
Company details
Written by the company
Nestled within the Lake District, we have honed our skills and expertise over 150 years, merging heritage with innovation in our dedicated lab and factory. We don’t just make excellent quality artist materials but a companion on your journey to redefine what art means to you. Whether you're beginning your exploration into creating art or are a seasoned professional, we have a wide range of pencils, paints and blocks in a variety of textures, colours and mediums, to support you. Let's create something amazing together!
Contact info
Derwent House, Lillyhall Business Park, CA14 4HS, Workington, United Kingdom
- + 44 (0)1900 609590
- derwent.pencils@acco.com
- www.derwentart.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Excellent company ⭐️⭐️
October 27, 2026
I was told twice that drivers couldn't…
I was told twice that drivers couldn't find my address. I have lost count of the number of times I contacted Derwent to say wrong postcode. I rang DPD and guy confirmed he knew where road was, but alterations to address/postcode had to come from sender, not receiver! Finally something happened and order finally received today. One star related to Derwent not DPD
October 21, 2026
Efficient service for a quality product
September 26, 2026
Always a great service
It's always a great service from Derwent with great quality products. I ordered my set of 72 Derwent Chromaqua pencils and received them within a few days of ordering. I like how they keep me up to date with the status of my order. I will definitely be ordering from them again.
October 13, 2026
Excellent service to send my lovely new prncils
Arrived fast and pencils were well packed to protect them!
October 13, 2026
Great products and safely delivered.
October 11, 2026
Came very quickly whats not to like!
September 23, 2026
Great quality of the product hence…
Great quality of the product hence continue purchasing Derwent. My online purchase was seamles.
October 2, 2026
I never received my order
I never received my order. It was not tracked well. It ended up at some External Fed ex agent who demanded a passport and a visit to the police station to sign off on a dangerous chemicals form. Emails went back and forth and still no solution.
October 5, 2026
nonogenerian: The pencils are good but disappointed…
The pencils are good but disappointed to find no instructions at all - one needs to know the techniques involved - and to be able to buy either a good instruction book and also the extra items necessary for a good result.
September 27, 2026
It was easy to order and the gift…
It was easy to order and the gift arrived promptly.
September 26, 2026
First tasters of using Inktense pencils.
I’m just beginning to get a better understanding of the Inktense pencils. They react differently with my various weights of sketch books (160 & 200gsm). So I have moved onto using less water generally…and much better activation using glued pads (300gsm).
August 27, 2026
Fast shipping and very pleased with the…
Fast shipping and very pleased with the quality of my watercolour pencils 😊
August 26, 2026
0 bad things to say.
September 11, 2026
Excellent product delivered as expected
August 23, 2026
Derwent inktense pencils re excellent
Derwent inktense pencils re excellent, not only in vibrancy, but for me, having arthritis in my hands they are easier to use than pastel pencils.
August 24, 2026
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