Desenio Reviews 

Great choice and designs. Easy process to order.

Poor quality. I ordered a simple, minimal canvas, I was disappointed when I opened the package. Not worth the price £60 for the item I bought. On the website the art looked more realistic than in reality.

Delivery is expensive and very slow for just a paper print.

Received my print and the photo quality is terrible, blurry low quality print, no better than an at-home printer could produce.

I contacted their customer service and was told they cannot accept it as a complaint as it matches the expectations they have for the image, which is appalling as the image is horrendously low quality and blurry.

I was told I could return the item but would have a £9.95 returns fee added! for a £14 print! Coupled with the fact delivery is £5.95,

I strongly advise avoiding Desenio, they market themselves mostly on social media as a source of good prints but the products and service are awful, I’ve already advised friends and family to avoid at all costs.

I’m just glad my experience was with a single paper print, because if I had spent money on a framed print or canvas to receive the same low level of product & customer service, I would be even more disappointed.

Have not got the energy to go into details; suffice to say that it involved speaking to the chat bot on about 3 occasions - who assured me countless times that a human from the customer service team would be in contact via email. Twice last week - and no-one ever contacted me. And again today - placing the order (with pop-ups to sign up for membership deals confusing the checkout process). I had to contact my credit card provider to check whether transaction had been attempted. It was painful. I'm not a stupid person. If I didn't like the particular piece of artwork so much I would have given up lonnnnngg ago. It has not inspired me to come back for future artwork.

Great choice. Decent price

Desenio is my go to for prints. Good quality and a seamless process.

Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me.

As other reviews have said, the delivery does take quite a long time too. I always liked the prints that were sent and frames were good quality too, but I buy my prints etc from other retailers now.

Whilst they have a wide range of pictures to suit all tastes, the quality of the prints I got was disappointing. I wouldn’t shop here again. Delivery seemed slow by todays standards and the pictures weren’t really worth the wait. Packaging offered no real protection fir the prints either and were easily opened by anyone before they got to me.

Unsurprised by the comments on this page. Have had hundreds of £ worth of prints sat in my basket for a week now, waiting on one small measurement to be confirmed, no responses despite multiple chasers… perhaps they’ll reply here instead?

Beautiful and easy to navigate website and products.

Great easy access to products which we have used on several occasions and are of good quality, packaged well and have always arrived safely

The website is easy to get around, choose prints and order. It also has a great selection of prints. However, I find the delivery price very expensive for 1 print. I would have purchased 2 prints if I were to gain free delivery, but the monetary spend is too high at £59.00. This is my reason for dropping 1 star. It makes the prints expensive, even at the supposedly discounted price.

Ordered a print which didn't detail the size of the actual picture within the white border. On arrival the print has a huge border compared to the print and just looks cheap and silly. Went to return and it's a £9.90 fee to return. The shipping was £5.95 which is already very expensive considering it is just rolled up in a box. The cost of delivery and returning is higher than the actual print itself so I may as well keep the item. Won't buy from again. I don't know how a business can justify such an expensive return cost, especially when you have to print the label yourself.

Worst customer service ever when it came to trying to resolve a missing parcel.

I paid nearly £300 for a canvas that never arrived. I called Desenio but all I got was a recorded message that cuts the user off - no opportunity to speak to a real person. I resorted to email but between a useless customer service agent and an automated bot, their communication was inefficient - repeatedly asking me for the same information, sending me to links that didn't work and even asking for my email address in the thread they were emailing me on (!) and also they took ZERO accountability for reaching out to their courier to investigate. Even when I found the information from the courier who confirmed the parcel was lost, Desenio still fobbed me off with dead-end instructions and clearly didn't read the case history. After the 'bot' asked me for my email address again and told me it didn't look like an email address (despite emailing me on it!), I finally gave up and raised a claim with my bank for a refund.

Beyond hopeless.

So sad as I am a repeat customer and I really wanted the canvas.

I will be shopping elsewhere.

My advice: great products, but if things go wrong, their response is worse than hopeless and it felt like a TV wind up designed to infuriate the customer until all patience was exhausted.

Stay clear of this company. The custumer care is shocking. Ive recieved the wrong item . I have someone else's large item . It's been here weeks and im not sure what to do with it . Im getting no where with this company . I just want them to pick it up and refund me for the item I didnt re ieve . SHOCKING !!

Still not responding. Where is my refund for the item i didnt recieve ! The wrong item that i have sat here in my way that you seem to refuse to pick up will haveve to be put in the garden as its an obstruction in my room.

Love the selection of prints and canvases on the website. On the downside, I'd make 2 points: the packaging is very flimsy. The canvasses should be double-boxed or at least have some sturdy packaging within the rather thin box to protect them. They should also be clearly labelled 'fragile'. It's a miracle both of my canvases arrived unscathed despite a sizeable chunk out of one of the boxes. Secondly, I could not decide at the point of purchase whether to buy a frame so bought unframed thinking I could add one later. But the only frames available separately are for prints only. However, I did return the canvasses without any problems and re-ordered with the frame included. Desenio has a good and reliable returns system. I'm delighted with the framed versions. Quite discreet and very sleek and modern looking. So no complaints really. If you're wavering about getting framed, just go for it! You'll be glad you did.

Easy to order

Fantastic range of canvases and at excellent pricing.
Thank you so much Desnio.

Easy to navigate site.

I ordered 4 pieces of art and 4 frames without reading any reviews beforehand, so I was a little unsure what to expect. Everything arrived very quickly, was well packaged, and the quality was great. One piece of art was missing from the delivery, however customer service dealt with it promptly. Overall I’m really pleased and would definitely order from them again.