Desenio Reviews 

Do not order if based in UK

Order tracking and delays were a joke and customer service response time was a joke.

EDIT: How do I contact you? I have been in constant communication and nobody has helped make it right?

EDIT 6th Nov: Somebody has got to me with the same info. I had an order confirmation stating my order would be delivered between 3rd and 6th Nov but Desenio changed the parameters and are still charging £5.95 delivery charge. Desenio now saying they might not deliver until 11th Nov.

Some other sites I have used that I can recommend over Desenio and delivery quickly with proper tracking include: PTSR Studio, GoodMood Prints and Abstract House

We tried to return a frame which cost £11.95 and they told us it would cost almost £10 to return it. When I questioned why, they said it was administrative costs. I don’t know any other company that does this. I’m now left with a frame I don’t need as it doesn’t make sense to return for a refund of £1.95. Very disappointing and poor customer service.

Lots of choice

They hide real reviews. Beware of them. Prints have massive white borders which is very aesthetically unpleasing. Would not recommend. No value for money.

Really good website user experience, and great products

Beautifully designed website.
Loved all the designs, a little bit price,y but does occasionally do amazing deals, and I got such a good price for 4 prints really can't complain. I hope the rest of my experience is as seamless as the website experience.

Easy website with huge choice of prints and frames.

Excellent company
Our order came soooo quickly and so well packaged
We are delighted!

Great quality, very pleased

I returned my items now over a month ago and have still received no refund. This is over £100 worth of prints. Will go elsewhere for prints next time.

Love the collections, the prices, the quality

An employee at Desenio’s Swedish customer service gave me poor information and communication, which caused me to lose a workday and 160 euros. Afterwards, the employee lied to me via email and provided false information to cover up her mistake. I do not appreciate being lied to, so I contacted Desenio and filed a complaint. Desenio’s management of Customer Service responded to me, but instead of apologizing, they defended the course of events and refused further contact.
I explained that it would be easy for the employee to prove she hadn’t lied by simply forwarding the message she claimed she had sent, but management refused to give an answer or provide any evidence that her colleague was telling the truth.
I posted a complaint about this incident on Desenio’s Instagram (stating that Desenio’s employees lie to job seekers and customers), but instead of receiving an apology, I was blocked from the company’s Instagram. I have never before been blocked by a COMPANY for submitting a customer complaint, especially when the complaint is about their staff lying. One would think that the person who lied should be reprimanded, but instead, Desenio chose to punish me.
After this experience, it is clear that Desenio shamelessly lies and manipulates in their communication, and then silences complaints by blocking innocent people. The person responsible for Desenio’s Instagram doesn’t even understand basic customer service, and thanks to them, Desenio has now lost me, my entire family, and all my acquaintances and friends as customers.

Good service todayvery helpful.

Great website, I have used them before and the pictures still look superb 3 years later. Hoping these new ones are as good quality prints. Loads of options and inspirational designs

lovely quality prints and look amazing once framed.

Beautiful artwork received quickly good quality and picture is exactly as seen on the website. Great experience

Love this company, great price and great quality

Not easy to enter my address kept asking for street number I don't have one!! I have a house name not number

I ordered a parcel to be delivered during our stay abroad. Due to a typo the confirmation email was never received nor I was informed that the parcel was ready to pick up. It’s a shame cause they had also the PayPal email with which I paid as well as the phone number, none of these was ever contacted. When I contacted the customer service I was told that the parcel was waiting to be picked up. As we left Spain we would not be able to do so, I was informed that we would be charged 25 euros for not picking it up. Disappointed and gutted I was also a returning customer. I will not order again.